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Genesys Telecommunications Jobs (NOW HIRING)

SWBC

Telecommunications Analyst

San Antonio, TX · On-site

... telecommunications services across both on premises and cloud-based platforms. This role works as ... Genesys Cloud. The analyst applies system analysis techniques to assist in the design ...

SWBC

Telecommunications Analyst

San Antonio, TX

... telecommunications services across both on premises and cloud-based platforms. This role works as ... Genesys Cloud. The analyst applies system analysis techniques to assist in the design ...

Swbc

Telecommunications Analyst

San Antonio, TX

... telecommunications services across both on premises and cloud-based platforms. This role works as ... Genesys Cloud. The analyst applies system analysis techniques to assist in the design ...

Caresoft Inc.

Genesys Developer

New York, NY · On-site

$45 - $50/hr

Genesys Developer Location: New Jersey/New York Duration: Long term Responsibilities ... Advanced understanding of IVR technology and related telecommunications devices, networks, software ...

EmblemHealth

Genesys Cloud Engineer

New York, NY · On-site

$61 - $81.50/hr

Design, implement, and operate a Genesys Cloud environment. * Act as technical interface between ... Responsible for the daily management of all aspects of the cloud native Telecommunication ...

EmblemHealth

Genesys Cloud Engineer

New York, NY · On-site

$77K - $149K/yr

Design, implement, and operate a Genesys Cloud environment. * Act as technical interface between ... Responsible for the daily management of all aspects of the cloud native Telecommunication ...

Telus Digital

$113K - $133K/yr

... telecommunications providers, we design and deliver transformative customer experiences through ... Location and Flexibility Our Solution Engineer / Developer - Genesys Cloud CX will be based ...

Telus Digital

$180K - $224K/yr

... telecommunications providers, we design and deliver transformative customer experiences through ... The Opportunity The Senior Manager, Solutions Architecture for Genesys CCaaS is a technical pre ...

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How much do genesys telecommunications jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for genesys telecommunications in the United States is $48.41, according to ZipRecruiter salary data. Most workers in this role earn between $38.22 and $58.89 per hour, depending on experience, location, and employer.
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Infographic showing various Genesys Telecommunications job openings in the United States as of May 2026, with employment types broken down into 3% Internship, 7% As Needed, 73% Full Time, 7% Part Time, 5% Contract, and 5% Nights. Highlights an 82% Physical, 4% Hybrid, and 14% Remote job distribution, with an average salary of $100,702 per year, or $48.4 per hour.
Telecommunications Analyst

Telecommunications Analyst

SWBC

San Antonio, TX • On-site

Full-time

Medical, Retirement

Posted 21 days ago

SWBC rating

6.5

Company rating: 6.5 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

SWBC is seeking a talent individual who will provide support for SWBC's enterprise telecommunications services across both on premises and cloud-based platforms. This role works as part of a collaborative team and functions under general supervision of senior telecom engineers or management. Responsibilities include supporting and maintaining voice infrastructure, assisting with system configuration, performing call flow updates, and helping administer enterprise cloud telephony platforms such as 8x8, eFax and Genesys Cloud. The analyst applies system analysis techniques to assist in the design, implementation, documentation, and ongoing support of SWBC's telecommunications environment.
Why you'll love this role:
In this role, you'll gain hands-on experience with modern enterprise voice technologies, including SIP-based cloud telephony, VoIP networking, call center platforms, and automated call routing systems. You'll collaborate with experienced telecom engineers, learn industry best practices, and support systems essential to keeping the business connected. If you enjoy problem-solving, continuous learning, and contributing to reliable communication services, this position provides an excellent opportunity to grow your technical skill set and make a meaningful impact.
Essential duties include the following:
  • Supports the enterprise communication environment by troubleshooting and resolving telecom issues under guidance from senior team members.
  • Assists with vendor coordination, ticket escalation, and tracking of telecommunications service issues.
  • Performs routine audits on trunk lines, SIP/TDM services, DID inventories, and call routing configurations.
  • Assists with development, documentation, and maintenance of telecom disaster recovery and business continuity plans.
  • Reviews, analyzes, and updates telecom routing inputs; helps maintain route plans and call flow diagrams.
  • Supports change control activities, including updating documentation, testing changes, and validating successful implementation.
  • Collaborates with cross-functional IT teams on telecom-related projects, reporting, and workflow enhancements.
  • Performs additional duties as assigned.
  • Assists with provisioning and maintaining 8x8 users, devices, extensions, and voicemail settings.
  • Helps create and update Auto Attendants, Call Queues, Ring Groups, Paging Groups, and Call Handling Rules.
  • Supports call flow updates using 8x8 Admin Console and 8x8 XCaaS applications.
  • Performs routine audits of DIDs, device assignments, and licensing within 8x8.
  • Assists with troubleshooting softphone/WebRTC issues for 8x8 Work Desktop and Mobile clients.
  • Reviews call logs, analytics, and call quality metrics (latency, jitter, packet loss) to assist in diagnosing performance issues.
  • Helps coordinate changes related to number porting, E911 location updates, and inventory management.
  • Provides support for 8x8 fax (eFax/Consensus/J2) workflows when applicable.
  • Assists with call routing tasks, including updating basic Architect flows under supervision.
  • Helps maintain DID/DNIS inventories and assists with number assignment and routing changes.
  • Supports queue configuration by updating user assignments, skills, and basic queue settings.
  • Performs low-impact configuration updates such as schedules, holidays, and simple flow logic adjustments.
  • Collaborates with senior engineers to document Genesys flows, telephony trunks, and routing logic.
  • Assists with basic troubleshooting for Genesys WebRTC devices and softphone connectivity.
  • Helps validate routing changes during deployments and participates in testing during change windows.

Serious candidates will possess the minimum qualifications:
  • Bachelor's degree in Computer Science, Business Technology, MIS, or related technical field OR equivalent telecommunications experience.
  • Minimum two (2) years of experience in telecommunications and/or technical support in a corporate environment.
  • Basic understanding of voice and data communications principles.
  • Familiarity with enterprise telecommunication systems and cloud voice platforms preferred.
  • Basic knowledge of telecom security, system integration concepts, and VoIP networking fundamentals.
  • Experience with invoice reconciliation, telecom billing analysis, or accounts payable processes preferred.
  • Ability to create and maintain technical documentation using standard software tools.
  • Proficiency with Microsoft Office (Word, Excel, PowerPoint, Visio).
  • Strong verbal and written communication skills.
  • Detail-oriented with strong organizational and documentation skills.
  • Ability to research technical information and incorporate findings into documentation or process updates.
  • Ability to work effectively with team members, vendors, and internal stakeholders.
  • Able to travel locally or nationally as needed.
  • Exposure to cloud voice delivery models, including SIP trunking and cloud-based telephony.
  • Ability to sit for extended periods and occasionally lift up to 35 lbs. of telecom equipment.

SWBC offers*:
  • Competitive overall compensation package
  • Work/Life balance
  • Employee engagement activities and recognition awards
  • Years of Service awards
  • Career enhancement and growth opportunities
  • Leadership Academy and Mentor Program
  • Continuing education and career certifications
  • Variety of healthcare coverage options
  • Traditional and Roth 401(k) retirement plans
  • Lucrative Wellness Program

*Based upon employee eligibility
Additional Information:
SWBC is a Substance-Free Workplace and requires pre-employment drug testing.
Please note, SWBC does not hire tobacco users as allowed by law.
To learn more about SWBC, visit our website at www.SWBC.com. If interested, please click the appropriate apply button.

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