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Challenger School Human Resources

VoiP Engineer

Sandy, UT · On-site

$90K - $110K/yr

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Print Production Operator

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$15.75 - $19/hr

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$23.75 - $30/hr

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Onsite Consultant

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How much do fxo jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for fxo in the United States is $18.95, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.79 per hour, depending on experience, location, and employer.

What is the difference between Fxo vs Call Center Agent?

AspectFxoCall Center Agent
Required CredentialsHigh school diploma or equivalent; technical certificationsHigh school diploma or equivalent
Work EnvironmentTechnical support centers, telecommunications companiesCustomer service call centers, telecommunication firms
Industry UsageTelecommunications, IT supportCustomer service, sales, support roles
Common Search/ComparisonFxo vs Call Center Agent

Fxo and Call Center Agent roles often overlap in telecommunications and customer support industries. While Fxo technicians focus on installing and maintaining telephone lines and systems, Call Center Agents handle customer inquiries and support. Both roles require communication skills, but Fxo roles typically demand technical certifications and involve more technical work, whereas Call Center Agents focus on customer interaction and service. Understanding these differences helps job seekers find the right position based on their skills and career goals.

Infographic showing various Fxo job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution, with an average salary of $39,409 per year, or $18.9 per hour.
Telecommunication & Network Specialist I

Telecommunication & Network Specialist I

challenger

Sandy, UT

$90K - $110K/yr

Other

Medical, Retirement, PTO

Posted 15 days ago

Job description

Challenger School is seeking a Telecommunications & Network Engineer.

Location: Salt Lake City, UT
Department: Management Information Systems (MIS)
Travel: Required (seasonal, multi-state)

About Challenger School

Challenger School is a mission-driven educational organization focused on developing independent, productive thinkers. Our campuses rely on stable, well-documented telecommunications and network systems to support staff, students, and operations across multiple states.

About the Role

The Telecommunications & Network Engineer is a hands-on technical role responsible for supporting voice systems, network infrastructure, and physical connectivity across Challenger campuses and corporate offices.

This role combines telecommunications support, basic networking, infrastructure installation, and help desk responsibilities. Work is performed both at a desk and onsite in classrooms, wiring closets, and equipment rooms.

This position is best suited for an IT professional who values clear standards, documentation, accountability, and practical problem-solving in real-world environments.

Key Responsibilities

Telecommunications Systems

  • Support and maintain IP-PBX and digital phone systems
  • Troubleshoot VoIP, SIP, and analog (FXO/FXS) systems
  • Perform adds, moves, and changes
  • Troubleshoot carrier services (POTS, SIP, business voice)
  • Apply updates and patches to telecom systems
  • Work with carriers and vendors to resolve service issues
  • Support mobile device provisioning and management

Network & Data Communications

  • Execute switch and router configuration changes using SOPs
  • Install and configure network equipment
  • Collect diagnostics and assist with troubleshooting
  • Work with OEM support for break/fix issues
  • Apply updates and patches to network systems

Infrastructure & Cabling

  • Install and maintain structured cabling (voice and data)
  • Perform wire termination and cable testing
  • Install and manage MDF, IDF, and MPOE environments
  • Install racks, cable management systems, and related hardware
  • Support infrastructure projects, upgrades, and carrier transitions
  • Work with contractors and service providers
  • Create and maintain standard operating procedures (SOPs)

    General Equipment Support

    • Install and replace IT equipment (servers, UPS, desktops, peripherals)
    • Follow established deployment and configuration standards

    Help Desk Support

    • Provide Tier 1–2 support for assigned systems and services
    • Troubleshoot issues via phone, remote tools, and ticketing systems
    • Support users across multiple campuses and remote locations
    • Document issues and resolutions clearly

    Travel & Schedule Expectations

    • Travel to Challenger locations in Utah, California, Nevada, Idaho, and Texas
    • Approximately 2–3 months of travel per year, with heavier travel during summer
    • Mileage and per diem reimbursement provided
    • Scheduled and occasional after-hours and weekend work required

Required Qualifications

  • Experience with telecommunications systems (IP-PBX, VoIP, SIP)
  • Basic networking knowledge (TCP/IP, switching, routing)
  • Experience troubleshooting voice and carrier services
  • Ability to perform physical installation work (cabling, racks, equipment)
  • Strong problem-solving and documentation skills
  • Help desk or end-user support experience
  • Valid driver’s license and ability to travel

Preferred Qualifications

  • Experience with Mitel, ShoreTel, or similar systems
  • Experience with mobile device management (MDM)
  • Experience in multi-site or campus environments
  • Familiarity with ticketing and remote support tools

Physical Requirements

  • Ability to work in wiring closets, equipment rooms, and active environments
  • Ability to lift and move IT equipment (up to approximately 40 lbs)
  • Ability to use tools for cabling and equipment installation

Salary $90,000-$110,000 commensurate with experience

Benefits include significant Challenger student tuition discounts for children or grandchildren, and (full-time only) health insurance, a 401(k) retirement plan, and paid time off.
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