ZipRecruiter

Log In

1

Front Counter Manager Jobs in Michigan (NOW HIRING)

Valley Truck Parts

FRONT COUNTER SALES REP

Wyoming, MI · On-site

$25 - $30/hr

Title Front Counter Representative Department(s) Inside Sales Department Reports to Front Counter ... Moving around the store or sales floor to assist customers and manage inventory. * Manual Dexterity:

Dairy Queen

Front Counter Crew Member

Utica, MI · On-site

$11 - $14.25/hr

Be a willing team player and maintain a cooperative, harmonious working relationship with management and fellow team members * Prepare treat products following restaurant, health, and safety ...

Dairy Queen

Front Counter Crew Member

Warren, MI · On-site

$11.25 - $14.75/hr

Be a willing team player and maintain a cooperative, harmonious working relationship with management and fellow team members * Prepare treat products following restaurant, health, and safety ...

Store 40414 LLC

Front Counter Crew Member

Utica, MI

$11 - $14.25/hr

Be a willing team player and maintain a cooperative, harmonious working relationship with management and fellow team members * Prepare treat products following restaurant, health, and safety ...

Store 40414 LLC

Front Counter Crew Member

Utica, MI · On-site

$11 - $14.25/hr

Be a willing team player and maintain a cooperative, harmonious working relationship with management and fellow team members * Prepare treat products following restaurant, health, and safety ...

Dairy Queen

Front Counter Crew Member

Madison Heights, MI · On-site

$11 - $14.50/hr

Be a willing team player and maintain a cooperative, harmonious working relationship with management and fellow team members * Prepare treat products following restaurant, health, and safety ...

Store 13283 LLC

Front Counter Crew Member

Utica, MI

$11 - $14.25/hr

Be a willing team player and maintain a cooperative, harmonious working relationship with management and fellow team members * Prepare treat products following restaurant, health, and safety ...

Store 44836 LLC

Front Counter Crew Member

Warren, MI

$11.25 - $14.75/hr

Be a willing team player and maintain a cooperative, harmonious working relationship with management and fellow team members * Prepare treat products following restaurant, health, and safety ...

Chick-fil-A

Closing FOH Manager

Livonia, MI · On-site

$18/hr

Ensure smooth operations at the drive-thru and front counter. * Resolve conflicts and handle customer and employee complaints. * Manage employee scheduling and labor costs. * Participate in market ...

Chick-fil-A

Closing FOH Manager

Livonia, MI · On-site

$18/hr

Ensure smooth operations at the drive-thru and front counter. * Resolve conflicts and handle customer and employee complaints. * Manage employee scheduling and labor costs. * Participate in market ...

Dairy Queen

Front Counter Crew Member

Utica, MI · On-site

$11 - $14.25/hr

Be a willing team player and maintain a cooperative, harmonious working relationship with management and fellow team members * Prepare treat products following restaurant, health, and safety ...

Pick Your Part

Sales - Retail Counter

Wayland, MI

$19K - $23K/yr

Actively manage the front counter area, processing cash and credit transactions using POS systems. * Yard Coordination: Communicate directly with parts pullers to retrieve parts for customers that ...

next page

Showing results 1-20

All JobsFront Counter Manager JobsFront Counter Manager Jobs in Michigan

Front Counter Manager information

What is the difference between Front Counter Manager vs Customer Service Supervisor?

AspectFront Counter ManagerCustomer Service Supervisor
CredentialsHigh school diploma; experience in retail or food serviceHigh school diploma; experience in customer service roles
Work EnvironmentFront desk, retail counters, restaurantsCustomer service departments, call centers
Employer & IndustryRetail, hospitality, food serviceVarious industries with customer service needs

The Front Counter Manager primarily oversees daily operations at the front desk or service counter, managing staff and ensuring customer satisfaction. The Customer Service Supervisor focuses on supervising customer service teams, handling escalations, and improving service quality. While both roles require strong communication skills and experience in customer interactions, the Front Counter Manager is more involved in operational management at the point of service, whereas the Customer Service Supervisor emphasizes team supervision and service standards across multiple channels.

What are the key skills and qualifications needed to thrive as a Front Counter Manager, and why are they important?

To thrive as a Front Counter Manager, you need strong customer service skills, supervisory experience, and a solid understanding of point-of-sale operations, often backed by a high school diploma or equivalent. Familiarity with POS systems, inventory management software, and basic scheduling tools is typically required. Exceptional communication, problem-solving, and leadership abilities help you motivate staff and resolve customer issues effectively. These skills are crucial for ensuring smooth daily operations, high customer satisfaction, and a productive team environment.

What are some common challenges faced by Front Counter Managers, and how can they effectively address them?

Front Counter Managers often face challenges such as managing high customer volumes during peak hours, maintaining quality service under pressure, and coordinating a diverse team. To address these, effective communication, strong organizational skills, and the ability to delegate tasks appropriately are crucial. Regular team briefings, clear role assignments, and proactive problem-solving can help create a smooth workflow and ensure customer satisfaction even during busy periods.

What does a Front Counter Manager do?

A Front Counter Manager oversees the operation of the front counter area in establishments such as restaurants, cafes, or retail stores. Their responsibilities typically include supervising staff, ensuring excellent customer service, managing cash registers, and handling customer inquiries or complaints. They also help train new employees, maintain cleanliness and organization, and monitor inventory levels for front-of-house supplies. The goal is to create a smooth and positive experience for both customers and staff.
What are the most commonly searched types of Front Counter jobs in Michigan? The most popular types of Front Counter jobs in Michigan are:
What cities in Michigan are hiring for Front Counter Manager jobs? Cities in Michigan with the most Front Counter Manager job openings:
Front Counter Manager jobs near you
FRONT COUNTER SALES REP

FRONT COUNTER SALES REP

Valley Truck Parts

Wyoming, MI • On-site

$25 - $30/hr

Full-time

PTO

Posted 11 days ago

Valley Truck Parts rating

8.2

Company rating: 8.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

61st of 336 rated retail wholesalers

Job description

Title

Front Counter Representative

Department(s)

Inside Sales Department

Reports to

Front Counter Team Lead

Working Hours: 830 AM – 530 PM (non-negotiable), Monday – Friday, 1–hour lunch

Job Summary/Objective of Job

The Front Counter Sales Representative will be responsible for performing a variety of customer service-related duties. These duties include in-store sales, answering sales-related phone calls, providing customers with estimates and options, assisting walk-in customers, looking up parts, creating work and sales orders, creating pick tickets, and selling Valley Truck Parts, Inc. parts and services.

Summary of Essential Job Functions

  • Sells products and/or services to repair the problem and meet the customer’s needs
  • Provides pricing and availability quotes to customers in a timely and accurate manner
  • Follows up with customers as needed
  • Closes sales with potential customers by utilizing Valley’s core values, promoting availability, quality, and service where possible
  • Sells additional “add-on” products or services to customers
  • Maintains customer goodwill by greeting and acknowledging customers
  • Records all sales and/or customer transactions that occur
  • Follows prescribed cash, credit, and check processing procedures of Valley Truck Parts, Inc.
  • Works with dispatch to ensure the product is delivered to customers promptly
  • Promotes Valley’s products in a professional manner

Qualifications

  • High School Diploma or GED Equivalent
  • Basic computer/application skills
  • Ability to effectively listen and speak one-on-one
  • Ability to interpret customers’ needs
  • Good organization skills
  • Basic Knowledge of product
    • Transmission models & parts
    • Differential models & parts
    • PTO, pumps, hydraulic valves
    • Steering
    • 5th Wheel models (be able to identify)

Performance Metrics

  • Task Completion
  • Productivity / Efficiency
  • Quality of work
  • Teamwork
  • Dependability

Physical Demands

  • Standing: Prolonged periods of standing are often required.
  • Lifting: Occasionally lifting and moving heavy parts, typically up to 50 pounds. This may include the use of Hilo as needed to assist customers.
  • Bending and Stooping: Frequent bending and stooping to retrieve or stock items.
  • Reaching: Regular reaching to access products on shelves or in storage areas.
  • Walking: Moving around the store or sales floor to assist customers and manage inventory.
  • Manual Dexterity: Handling small parts and tools, requiring good hand-eye coordination.
  • Visual Acuity: Reading product labels, operating a computer, and performing other tasks that require good vision.
  • Communication: Clear verbal communication with customers and team members.

*These demands ensure that the representative can effectively assist customers and manage sales. *

Travel

Minimal, other than what is required for the job.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.