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Firstline Benefits Jobs (NOW HIRING)

AMERICAN SYSTEMS

CO

$96K - $161K/yr

... Provide firstline user support and training for system access, basic operations, and issue ... are benefits, paid leave, retirement plans, insurance programs, and education and training ...

Hope Bank

Senior Global FX Risk Manager

Los Angeles, CA

$130K - $170K/yr

Identify, assess, and escalate operational, market, and valuation risks, acting as a firstline risk ... benefits Salary ranges are determined based on qualifications, level, and location. Exact ...

Diebold Nixdorf

Field Service Technician

Santa Monica, CA · On-site

$24 - $27/hr

Firstline Service Technician work experience preferred. * Vocational/Trade School preferred Salary ... Benefits * Health, Dental, and Vision Insurance * Life Insurance * Critical illness, Accident, and ...

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All JobsFirstline Benefits Jobs

Firstline Benefits information

See salary details

$28K

$44.7K

$69K

How much do firstline benefits jobs pay per year?

As of Jun 8, 2026, the average yearly pay for firstline benefits in the United States is $44,738.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $48,500.00 per year, depending on experience, location, and employer.

What is the difference between Firstline Benefits vs Customer Service Representative?

AspectFirstline BenefitsCustomer Service Representative
Required credentialsHigh school diploma or equivalent; some roles may require certifications in benefits administrationHigh school diploma or equivalent; customer service training often preferred
Work environmentOffice settings, HR departments, benefits administration teamsCall centers, retail, office environments, customer support centers
Employer and industry usageInsurance companies, HR departments, benefits providersRetail, telecommunications, finance, healthcare
Common search and comparison intentUnderstanding benefits administration roles and responsibilitiesCustomer support, communication skills, problem-solving

Firstline Benefits professionals focus on managing employee benefits programs within organizations, requiring knowledge of benefits policies and administration. Customer Service Representatives handle client inquiries and support, often in call centers or retail settings. While both roles involve communication skills, Firstline Benefits roles are more specialized in benefits management, whereas Customer Service Representatives focus on customer interaction across various industries.

What are some typical challenges faced by Firstline Benefits coordinators, and how can they be managed effectively?

Firstline Benefits coordinators often encounter challenges such as keeping up with changing healthcare regulations, managing high call volumes, and ensuring accurate communication of benefit details to members. Effective time management, ongoing training, and strong collaboration with healthcare providers and internal teams are key to overcoming these challenges. Coordinators also benefit from staying current with industry updates and using technology platforms to streamline processes and improve member satisfaction.

What are Firstline Benefits?

Firstline Benefits is a program that provides eligible health plan members with access to over-the-counter (OTC) products and services at no extra cost. The program is often included as part of Medicare Advantage or Medicaid plans and allows members to order health and wellness products like vitamins, pain relievers, and personal care items using a prepaid benefit card or online catalog. The goal of Firstline Benefits is to help members manage their health at home and reduce out-of-pocket expenses for everyday health needs.

What are the key skills and qualifications needed to thrive as a Firstline Benefits Customer Service Representative, and why are they important?

To thrive as a Firstline Benefits Customer Service Representative, you need strong communication skills, knowledge of healthcare or benefits administration, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency is essential. Patience, problem-solving abilities, and a customer-focused attitude help representatives stand out in this role. These skills ensure accurate assistance, high customer satisfaction, and efficient resolution of member inquiries regarding benefit programs.

What is the 3 month rule for jobs?

The 3 month rule in jobs, including Firstline Benefits roles, often refers to a probationary period during which an employee's performance is evaluated before becoming a permanent staff member. During this time, employees may have limited benefits or job security, and employers assess suitability for the role. This period typically lasts three months but can vary depending on company policies and employment agreements.
What job categories do people searching Firstline Benefits jobs look for? The top searched job categories for Firstline Benefits jobs are:
Firstline Benefits jobs near you
Infographic showing various Firstline Benefits job openings in the United States as of May 2026, with employment types broken down into 13% As Needed, and 87% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $44,738 per year, or $21.5 per hour.
NISSC 3 Systems Support Specialist III - Lead

NISSC 3 Systems Support Specialist III - Lead

AMERICAN SYSTEMS

Blue Ridge Summit, PA • On-site

$96K - $161K/yr

Full-time

Medical, Retirement, PTO

Posted 23 days ago

Job description

Overview
AMERICAN SYSTEMS is seeking our next Systems Support Specialist III !!!
AMERICAN SYSTEMS is seeking a Systems Administrator, Senior to support the NISSC 3 program at Raven Rock, Pennsylvania. This position delivers technical and operational support for mission systems by providing onsite and oncall coverage for system administration, troubleshooting, maintenance, and user support in a TS/SCI environment. The Systems Support Specialist will help ensure operational readiness, data integrity, and highquality reporting in coordination with program leadership and stakeholders
Responsibilities
• Deliver onsite and oncall technical and operational support for mission systems at Raven Rock, including system administration, monitoring, and health checks.
• Perform troubleshooting and corrective actions for hardware, software, network, and system performance issues.
• Conduct preventive and corrective maintenance, including software patches, updates, configuration changes, and performance tuning.
• Provide firstline user support and training for system access, basic operations, and issue resolution.
• Collect, maintain, and update operational logs, incident and deficiency reports, and checklists in accordance with program and security standards.
• Perform incident response, including initial triage, escalation, coordination with highertier support, and closure documentation.
• Execute backup and restore operations to ensure data integrity, availability, and continuity of operations.
• Support system administration and database support tasks as needed to maintain operational environments.
• Oversee procedural compliance and ensure all records, logs, and reports meet required operational, security, and audit requirements.
• Act as a technical resource for performance optimization, data integrity, continuity of operations, and support of management status reporting.
Qualifications
• 7-10 years of relevant experience in systems or network administration, systems support, or similar technical roles in secure, missioncritical (DoD or similar) environments.
• Strong leadership capabilities in directing project/task execution across domains such as maintenance, integration, and data management.
• Experience in resource allocation, monitoring progress, and ensuring quality deliverables to drive task success.
• Demonstrated ability to resolve operational issues and provide precise, timely status updates to management and stakeholders.
• Experience managing schedules and aligning tasks with program objectives to support integrated operations across functional domains.
• Strong documentation skills for logs, incident reports, configuration and asset records, and technical documentation.
• Bachelor's degree in Information Technology, Cybersecurity, Computer Science, Information Systems, Data Science, Software Engineering, or a closely related field,
OR Equivalent DoD/Military training in systems administration, network operations, or a related technical discipline.
• Minimum: Active TS/SCI clearance required to start.
• Holds a DoD 8140 qualifying certification; one or more of the following (or equivalent) is required/preferred:
- Cloud+
- GSEC
- Security+
- SSCP
Notice of Anticipated Employment Opportunities
These positions are being posted in anticipation of future employment opportunities, which may become available beginning around June 2026. Actual hiring and start dates will depend on contract award, organizational needs and other factors. Candidates may be considered for these or similar positions as opportunities arise.
AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $TBD/Yr. - USD $TBD/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.
Pay Transparency Statement
AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $96,800.00/Yr. - USD $161,500.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.
EEO Statement
EEO Race/Sex/Disability Status/Veteran Status

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