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How much do first tech federal credit union jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for first tech federal credit union in the United States is $26.14, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.29 per hour, depending on experience, location, and employer.

What types of career advancement opportunities are available for employees at First Tech Federal Credit Union?

At First Tech Federal Credit Union, employees often benefit from a strong culture of internal mobility and professional development. Team members have access to ongoing training, mentorship programs, and opportunities to move into leadership or specialized roles within departments such as member services, lending, finance, IT, or management. The organization encourages employees to expand their skills and supports advancement through tuition assistance and participation in cross-functional projects. Regular performance reviews help identify potential pathways for growth, making it a supportive environment for those seeking long-term career development.

What is the difference between First Tech Federal Credit Union vs Loan Officer?

AspectFirst Tech Federal Credit UnionLoan Officer
CredentialsTypically requires a high school diploma or equivalent; some roles may need finance or banking certificationsRequires a high school diploma; often benefits from finance or banking certifications
Work EnvironmentBanking environment, customer service, financial advisingFinancial institutions, customer interaction, sales-focused
Employer & IndustryCredit unions, financial servicesBanks, mortgage companies, credit unions

First Tech Federal Credit Union primarily offers banking and financial services to members, focusing on customer service and financial advising. Loan Officers work within similar environments, specializing in evaluating and approving loans. While both roles require financial knowledge, Loan Officers often have more specialized training in lending processes. Understanding these differences helps job seekers identify the right career path within the financial industry.

What is First Tech Federal Credit Union?

First Tech Federal Credit Union is a member-owned financial institution that provides a variety of banking services, including checking and savings accounts, loans, credit cards, and investment options. It primarily serves employees of technology companies and their families, offering tailored financial products and digital banking solutions. As a credit union, it operates on a not-for-profit basis, returning earnings to members through better rates and lower fees. Founded in 1952, First Tech has grown to serve members across the United States.

What are the key skills and qualifications needed to thrive as a Credit Union Employee at First Tech Federal Credit Union, and why are they important?

To succeed as a Credit Union Employee at First Tech Federal Credit Union, you typically need a background in finance, customer service, and basic accounting, along with at least a high school diploma or relevant degree. Familiarity with banking software systems, transaction processing tools, and sometimes certifications like NMLS for lending roles are commonly required. Strong interpersonal communication, attention to detail, and a commitment to member service help employees stand out. These skills ensure efficient operations, regulatory compliance, and a positive experience for credit union members.
What cities are hiring for First Tech Federal Credit Union jobs? Cities with the most First Tech Federal Credit Union job openings:
What states have the most First Tech Federal Credit Union jobs? States with the most job openings for First Tech Federal Credit Union jobs include:
Infographic showing various First Tech Federal Credit Union job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 43% Full Time, and 55% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $54,381 per year, or $26.1 per hour.
Senior Director, Simplification & Voice of Member

Senior Director, Simplification & Voice of Member

First Tech Federal Credit Union

Rocklin, CA • On-site

$131K - $173K/yr

Full-time

Posted 6 days ago

Job description

Job Summary:
First Tech Federal Credit Union is focused on delivering enterprise solutions that simplify experiences for its members. The Senior Director of Simplification & Voice of Member will lead initiatives to enhance member and employee experiences by translating insights into actionable improvements and driving cross-functional projects that reduce friction and complexity.
Responsibilities:
• Leads enterprise-wide efforts to identify and quantify high-impact friction and translate insights into clear, innovative target state solutions that materially improve member and employee experiences and positively differentiate organizational performance.
• Drives cross-functional simplification initiatives that balance experience improvement with operational soundness, ensuring solutions are scalable, sustainable, and effective across teams, channels, and systems.
• Partners with platform, product, and technology senior leaders to embed friction-reducing solutions into frontline workflows and enterprise processes, ensuring changes are adopted and scaled.
• Applies automation, data, and AI appropriately to eliminate low-value work and enhance both employee and member experience.
• Establishes success measures for all initiatives and partners with analytics teams to deliver post-implementation realization of benefits, including increased revenue, improved member experience and behavior outcomes, efficiency gains, and reduction of recurring issues or errors.
• Shifts the organization from reactive fixes to proactive, systemic improvements that prevent friction, reduce complexity, and deliver long-term value.
• Drives the organization’s Voice of Member program, ensuring member feedback and experience signals are captured, synthesized, and used to inform prioritization and decision making.
• Obsesses over and cultivates a culture of advocacy for all member and employee-facing teams, reducing clicks and systems required to power the employee experience to provide a positively differentiated member experience.
• Transforms data-led journey mapping insights into actionable, sequenced roadmaps aligned to enterprise priorities, capacity, and expected outcomes.
• Ensures experience insights drive execution and measurable improvement, not just reporting, by embedding signal-driven decision making into workflows and delivery processes.
Qualifications:
Required:
• 8+ years of relevant experience
• 6+ years as a People Leader
• Proven ability to design, implement, and achieve measurable value from solutions that reduce friction, improve experiences, and drive operational performance
• Demonstrated ability to translate member and employee insights into prioritized, executed improvements, rather than analysis alone
• Proven experience leading cross‑functional initiatives spanning operations, technology, digital, product, and frontline teams
• Strong working knowledge of Voice of Member programs, including signal capture, insight synthesis, and closed‑loop action
• Experience remapping complex workflows across multiple enterprise platforms and systems, with the ability to apply automation and AI where appropriate
• Experience in financial services, credit unions, or other regulated industries
• Familiarity with journey mapping, service blueprinting, and experience design methodologies that drive measurable outcomes
• Experience overseeing complex member issues or complaint resolution, with emphasis on root‑cause elimination and systemic improvement
• Strong operational and financial acumen, with the ability to link efforts to efficiency, risk reduction, and long‑term value
• Bachelor's degree in field relevant to role (or 4 additional years of relevant experience in lieu of a degree)
Preferred:
• Advanced degree preferred.
Company:
First Tech Federal Credit Union is an Oregon-based investment bank that focuses on technology-driven companies. Founded in 1952, the company is headquartered in Beaverton, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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