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First Party Collection Jobs (NOW HIRING)

Mall of America

Party Host

East Rutherford, NJ · On-site

$15.95/hr

The retail collection is further expanded with flagship locations for Aritzia, H&M, PRIMARK, Uniqlo ... S, and the world's first and only "candy department store," IT'SUGAR. For more information on ...

SoFi

Collections Associate

Cottonwood Heights, UT

$16.50 - $22.75/hr

What You'll Need: * 1+ years of first or third-party collection experience. Experience in a financial environment is desired; consumer delinquency and collections, credit underwriting, or customer ...

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How much do first party collection jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for first party collection in the United States is $17.43, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $18.51 per hour, depending on experience, location, and employer.

What are some common challenges faced by First Party Collection agents, and how can they overcome them?

First Party Collection agents often encounter challenges such as reaching unresponsive customers, handling difficult conversations about overdue payments, and balancing empathy with the need to meet collection targets. To overcome these, agents benefit from strong communication and negotiation skills, as well as training in conflict resolution. Building rapport, staying patient, and using company-approved scripts can help facilitate positive interactions and improve recovery rates. Additionally, working closely with team members and supervisors provides opportunities for support and sharing best practices.

What is first party collection?

First party collection refers to the process where a company collects debts owed directly to them by their customers, rather than outsourcing the task to a third-party agency. In this role, company employees reach out to customers to remind them of overdue payments, negotiate repayment plans, and resolve billing issues. The main goal is to recover outstanding balances while maintaining a positive relationship with the customer. First party collectors typically have access to detailed account information and work under the company's policies and guidelines.

What are the key skills and qualifications needed to thrive as a First Party Collection Agent, and why are they important?

To thrive as a First Party Collection Agent, you need a solid understanding of billing processes, account management, and customer service, often supported by a high school diploma or equivalent. Familiarity with collections management software, CRM systems, and telephony tools is typically required. Excellent negotiation, active listening, and conflict resolution skills help agents handle sensitive conversations and maintain positive customer relationships. These abilities ensure effective debt recovery while preserving the company’s reputation and customer loyalty.
What cities are hiring for First Party Collection jobs? Cities with the most First Party Collection job openings:
What states have the most First Party Collection jobs? States with the most job openings for First Party Collection jobs include:
First Party Collection jobs near you
Consumer Collection Specialist - Tier 1

Consumer Collection Specialist - Tier 1

Healthcare Finance Direct LLC

Remote

$22 - $27/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

Job description

Job Type
Full-time
Description
Location:
Remote
Are you EPIC?
Do you have the ability to demonstrate, understand and apply HFD's core purpose and values in all that you do? At HFD our core purpose is to help the underserved live healthier. In order to accomplish this mission, we must ensure that our team is aligned with our E.P.I.C. values:
  • Excellence: Always exceeding expectations!
  • Passionate: Executing with boldness!
  • Innovative: Pioneering a better way!
  • Collaborative: Together we win!

The EPIC Consumer Collection Specialist - Tier 1 we are looking for:
The Consumer Collection Specialist is a new role for HFD a fast-growing company that promotes from within. This role will be all first party and focus on late-stage, pre-charge off recovery for our consumer agreements and loans. This role reports into the team lead, which reports directly into the C-suite. This is a great opportunity for a remote employee with ample pre-charge off collections and customer service experience to grow with a new team. You will work amongst a small team, but you are strong enough of an IC (inner compass) to strive with autonomy. The position includes excellent benefits and employee paid insurance. The hourly pay rate will depend on experience and skills.
As a Consumer Collection Specialist - Tier 1, you will:
  • High call auto dial an ever-evolving portfolio of 60-120 days past due patient accounts to cure/bring current.
  • Work as a group with your fellow specialist towards a company recovery goal for bonus, with the opportunity to bonus additionally based on individual collections. Individual bonus starts at $500 and is uncapped.
  • Utilize HFD's multi-channel customer platform to reach out to patients utilizing phone, dialer, email, SMS, chat and written mail.
  • Collaborate with other teams within the company to process cancelations, disputes and refunds.
  • Review and monitor your own metrics to ensure accuracy of your recovery efforts.
  • Ensure your outbound/inbound occupancy in a remote environment so our customer needs are met in a timely manner.
  • Be dynamic, responsive, and proactive with both customers and peers/leadership.

Requirements
  • 3 years+ experience in loan servicing, collections, or similar in consumer credit, with knowledge of negotiations and collection procedures.
  • Innovative problem solver with soft skills for collaborating with customers and team.
  • Persuasive and persistent communicator - Must clearly and professionally communicate with consumers, must understand compliance, laws, and regulations around recoveries, and be able to communicate with leadership as needed.
  • Analytics abilities - be able to easily digest reporting of metrics, insights, and other analyses.
  • Organized with ability dive deep into details.
  • Ability to work in a fast-paced call center environment.
  • Ability to type at least 30 words per minute.
  • Must be knowledgeable with skip tracing and location information for consumers.
  • Collaborative and team player - you will be on a small team with a common goal but also work among a bigger operations team who does early-stage recoveries and servicing.
  • Self-motivated and able to focus in a home environment with minimal distraction.
  • Flexible - this is a new team, and we will be figuring everything out from platform to strategies, there will be a lot of changes, so paying close attention and rolling with changes will be crucial.
  • Not afraid to speak up and be passionate about your ideas - we get it, being a new, remote employee is hard.
  • Ability to pay close attention to detail and be self-motivated
  • Ability to multitask and excel in a fast-paced environment
  • Beginner / Intermediate proficiency in Microsoft excel
  • Bilingual in English and Spanish preferred

Benefits:
  • Medical, Dental, Vision Insurance
  • 401k with 4% company match.
  • Time off: 10 days per year of PTO, 6 days of paid sick time, plus 6 paid holidays and 1 floating holiday.
  • EPIC company culture

Salary Description
$22-$27/hour, depending on experience

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