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First Party Collection Jobs (NOW HIRING)

Radius Global Solutions LLC

Collections Agent

Ramsey, NJ · On-site

$15 - $18/hr

The First Party Collections Agent will initiate the appropriate action to collect past due balances and record accurate notes on delinquent accounts. In addition, reporting of collection activities ...

Easterseals

Eligibility Specialist

Auburn Hills, MI · On-site

Pet Insurance 1. Demographic Information Collection: Interviews consumers, families, guardians ... Makes recommendations to supervisor as to uncollectible first party accounts 17. Determines and ...

Crox Consulting Inc

Collections Specialist

Miami, FL · On-site

$20 - $22/wk

... as First Payment, Defaults, Write-offs, Legal, and Bankruptcy. This role requires strong ... Coordinate with third-party collection agencies and manage feedback loops. * Negotiate settlements ...

Byrider

Collections/Originations Manager

Waukesha, WI

$1K/mo

First-party consumer collections * Sub-prime experience is a plus * Computer proficiency * Customer service focus * Leadership ability Collections/Originations Manager Work Hours: * No Sundays * 5 ...

Byrider

Collections/Originations Manager

Waukesha, WI · On-site

$1K/mo

First-party consumer collections * Sub-prime experience is a plus * Computer proficiency * Customer service focus * Leadership ability Collections/Originations Manager Work Hours: * No Sundays * 5 ...

Byrider

Collections/Originations Manager

Waukesha, WI · On-site

$1K/mo

First-party consumer collections * Sub-prime experience is a plus * Computer proficiency * Customer service focus * Leadership ability Collections/Originations Manager Work Hours: * No Sundays * 5 ...

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How much do first party collection jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for first party collection in the United States is $17.43, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $18.51 per hour, depending on experience, location, and employer.

What are some common challenges faced by First Party Collection agents, and how can they overcome them?

First Party Collection agents often encounter challenges such as reaching unresponsive customers, handling difficult conversations about overdue payments, and balancing empathy with the need to meet collection targets. To overcome these, agents benefit from strong communication and negotiation skills, as well as training in conflict resolution. Building rapport, staying patient, and using company-approved scripts can help facilitate positive interactions and improve recovery rates. Additionally, working closely with team members and supervisors provides opportunities for support and sharing best practices.

What is first party collection?

First party collection refers to the process where a company collects debts owed directly to them by their customers, rather than outsourcing the task to a third-party agency. In this role, company employees reach out to customers to remind them of overdue payments, negotiate repayment plans, and resolve billing issues. The main goal is to recover outstanding balances while maintaining a positive relationship with the customer. First party collectors typically have access to detailed account information and work under the company's policies and guidelines.

What are the key skills and qualifications needed to thrive as a First Party Collection Agent, and why are they important?

To thrive as a First Party Collection Agent, you need a solid understanding of billing processes, account management, and customer service, often supported by a high school diploma or equivalent. Familiarity with collections management software, CRM systems, and telephony tools is typically required. Excellent negotiation, active listening, and conflict resolution skills help agents handle sensitive conversations and maintain positive customer relationships. These abilities ensure effective debt recovery while preserving the company’s reputation and customer loyalty.
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What states have the most First Party Collection jobs? States with the most job openings for First Party Collection jobs include:
First Party Collection jobs near you
Credit and Collections Specialist II (68082)

Credit and Collections Specialist II (68082)

Tireco, Inc

Jacksonville, FL • On-site

$25 - $27/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

JOB TITLE:  Credit and Collections Specialist II - Jacksonville, FL

TEAM MEMBER PERKS

Along with a competitive paycheck, you will also get to enjoy a full suite of benefits including:

  • Sick Time - 5 days 
  • Vacation Time - Earn up to 2-weeks on your first year of employment  
  • Paid and Floating Holidays  
  • Premium FREE Medical and Dental coverage options 
  • Vision Insurance
  • 401(k) with company matching 
  • Life Insurance  
  • Discounts on Tires and Wheels 
  • Opportunity for advancement 

WE WANT TO HEAR FROM YOU IF YOU

  • Pride yourself in providing excellent customer service
  • Have proven time management mastery
  • Have the ability to work independently and in a team
  • Pride yourself on solving problems efficiently

ESSENTIAL RESPONSIBILITES:

  • Monitors Soft Hold Orders. Ensures items are addressed within a reasonable timeframe
    • Ability to analyze, and make quick judgement call, in the best interest of the company, while maintain the relationship with the customer
    • Communicates release delays and non-release with Whse/Sales Rep within reasonable timeframe
    • Addresses cause of hold and resolution with Specialist I; avoid recurrences of soft hold
  • Generates and monitors aging weekly, identify, address and resolve:
    • Slow Payers - change in payment trend/Red Flags
    • Accounts rolling over into 30 (+) days past due status
    • Accounts approaching Credit Line
    • Accounts in need of reconciliation; confirm resolution is completed timely
    • Payment plan and special arrangements are on track
  • Prioritizes accounts that need resolution with Specialist I
  • Proactively identifies, reviews, and discusses concern accounts with management
  • Clearly documents all internal and external communication in NetSuite, weekly summary, and detailed aging report / monitor same with Specialist I
  • Clear and professional verbal/written communication towards collection efforts
  • Collection calls are made with intent to keep and improve customer relations
  • Provides excellent customer service to internal team members and external customers, always
  • Responds to incoming calls, emails, MS Teams, and Twist from internal Team Members and external customers timely and professionally
  • Monitors Statement Processing
  • Prepares file for accounts assigned to third party collection agency, monitor balance until paid or file closed by agency
  • Training and development of new Team Members
  • Schedules and communicates coverage
  • Performs variety of other task and special projects as assigned

REQUIRED QUALIFICATIONS AND SKILLS:

  • 3+ years’ experience in Accounts Receivable, credit function and customer service orientated role or a similar or related position
  • Bilingual Preferred (English/Spanish)
  • Excel, VLOOKUP, Word, MS Office, Outlook, Gmail, Teams, Twist
  • Experience in corporate collections and interaction with a large customer base
  • Experience in a high-volume call center
  • Preferred industry experience; tire/wheels, auto parts, manufacturing, distribution
  • Knowledge in NetSuite a plus

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