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First Party Collection Jobs in Georgia (NOW HIRING)

Emory Healthcare

Sr. SCCM OSD/Intune Engineer

Atlanta, GA · Hybrid

$99K - $136K/yr

... cloud-first modernization. The role requires independent ownership of critical engineering ... Develop and maintain automated hardware hash collection and upload workflows using PowerShell and ...

Emory Healthcare

Sr. SCCM OSD/Intune Engineer

Atlanta, GA · On-site

$99K - $136K/yr

... cloud-first modernization. The role requires independent ownership of critical engineering ... Develop and maintain automated hardware hash collection and upload workflows using PowerShell and ...

Emory Healthcare

Sr. SCCM OSD/Intune Engineer

Atlanta, GA · Hybrid

$54.99 - $68.32/hr

... cloud-first modernization. The role requires independent ownership of critical engineering ... Develop and maintain automated hardware hash collection and upload workflows using PowerShell and ...

Emory Healthcare

Sr. SCCM OSD/Intune Engineer

Atlanta, GA · Hybrid

$99K - $136K/yr

... cloud-first modernization. The role requires independent ownership of critical engineering ... Develop and maintain automated hardware hash collection and upload workflows using PowerShell and ...

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First Party Collection information

What are some common challenges faced by First Party Collection agents, and how can they overcome them?

First Party Collection agents often encounter challenges such as reaching unresponsive customers, handling difficult conversations about overdue payments, and balancing empathy with the need to meet collection targets. To overcome these, agents benefit from strong communication and negotiation skills, as well as training in conflict resolution. Building rapport, staying patient, and using company-approved scripts can help facilitate positive interactions and improve recovery rates. Additionally, working closely with team members and supervisors provides opportunities for support and sharing best practices.

What is first party collection?

First party collection refers to the process where a company collects debts owed directly to them by their customers, rather than outsourcing the task to a third-party agency. In this role, company employees reach out to customers to remind them of overdue payments, negotiate repayment plans, and resolve billing issues. The main goal is to recover outstanding balances while maintaining a positive relationship with the customer. First party collectors typically have access to detailed account information and work under the company's policies and guidelines.

What are the key skills and qualifications needed to thrive as a First Party Collection Agent, and why are they important?

To thrive as a First Party Collection Agent, you need a solid understanding of billing processes, account management, and customer service, often supported by a high school diploma or equivalent. Familiarity with collections management software, CRM systems, and telephony tools is typically required. Excellent negotiation, active listening, and conflict resolution skills help agents handle sensitive conversations and maintain positive customer relationships. These abilities ensure effective debt recovery while preserving the company’s reputation and customer loyalty.
First Party Collection jobs near you

Verification Specialist

Compass Revenue Solutions

Peachtree City, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Position Summary:
Benefit Verification Specialists' responsibilities include but are not limited to tasks that require the ability to collect data from our facilities, such as patient name, DOB, member ID #, subscriber name/DOB. In addition, the best candidate for this position will be experienced in customer service and behavioral health. A Benefit Verification Specialist oversees the company's process for determining the best route to obtain benefits for the specified facility in a timely fashion, while following through the VOB (Verification of Benefits) workflow to make the admission process and data collection as streamline as possible.
Essential Duties:
  • Efficient with Outlook / Microsoft Office Suite
  • Data entry into VOB
  • Ability to utilize insurance portals to collect basic demographic information such as correct spelling of name, address, policy information, DOB, group number etc.
  • Ability to utilize tracking software for all VOB management - Monday
  • Complete any verification of benefits submitted by facilities, respond to email thread, upload to OneDrive once completed and upload and mark complete in the tracking program called Monday

Requirements
Minimum Qualifications:
  • High School diploma or equivalent - some work history may be able to be substituted if necessary
  • Proven interpersonal skills with the ability to interface effectively both internally and externally with a wide range of people including insurance companies, office staff, facility operators and other staff as needed

Key Competencies:
  • Proven reliability when adapting to new experiences
  • Required ability to follow standard operating procedures for role
  • Solid understanding of insurance policies or the ability to catch on in a timely fashion
  • Must have the ability to multitask and manage time effectively without consistent oversight
  • Excellent written and verbal communication skills
  • Ability to remain organizationally effective and delegate / complete tasks in a first in first out manner

Shift: 9am - 5:30pm.
Work Environment:
General office setting for third-party billing and collections staff. There will be no daily face-to-face interactions with facility staff, operators, or patients. This position is an in-office / in-person position.
Benefits Include:
  • Medical, Dental, Vision, Life
  • Employee Assistance Program
  • 401k Match
  • Paid-Time Off
  • Sick Time
  • Holiday Pay

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