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First Party Collection Jobs in Georgia (NOW HIRING)

Segoso

1st Party Collection Specialists-ATL

Atlanta, GA · On-site

$17 - $20/hr

Job Type Full-time Description 1st Party Collections Specialist - Paid Training + Bonus Opportunity ... the debt collection industry. Through innovation, technology, and a people-first culture, we ...

ATLANTICUS

Collections Agency Manager

Atlanta, GA · On-site

The Role The Collections Vendor Manager will be responsible for oversight of strategic 1st Party ... Consult and collaborate with collection agency partners to drive agency and agent performance ...

Helix Traffic Solutions LLC

Finance - AR Specialist

Smyrna, GA · On-site

$19.75 - $26.25/hr

Why Helix? We're a people-first company with a mission to save lives. At Helix, you'll find: * A ... party collection agencies on past due accounts • Process payments made on customer accounts • ...

Segoso

3rd Party Collections Specialists

Atlanta, GA · On-site

$17 - $20/hr

... the debt collection industry. Through innovation, technology, and a people-first culture, we ... 3rd Party Collections Specialist , you will manage and recover outstanding debts on behalf of ...

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First Party Collection information

What are some common challenges faced by First Party Collection agents, and how can they overcome them?

First Party Collection agents often encounter challenges such as reaching unresponsive customers, handling difficult conversations about overdue payments, and balancing empathy with the need to meet collection targets. To overcome these, agents benefit from strong communication and negotiation skills, as well as training in conflict resolution. Building rapport, staying patient, and using company-approved scripts can help facilitate positive interactions and improve recovery rates. Additionally, working closely with team members and supervisors provides opportunities for support and sharing best practices.

What is first party collection?

First party collection refers to the process where a company collects debts owed directly to them by their customers, rather than outsourcing the task to a third-party agency. In this role, company employees reach out to customers to remind them of overdue payments, negotiate repayment plans, and resolve billing issues. The main goal is to recover outstanding balances while maintaining a positive relationship with the customer. First party collectors typically have access to detailed account information and work under the company's policies and guidelines.

What are the key skills and qualifications needed to thrive as a First Party Collection Agent, and why are they important?

To thrive as a First Party Collection Agent, you need a solid understanding of billing processes, account management, and customer service, often supported by a high school diploma or equivalent. Familiarity with collections management software, CRM systems, and telephony tools is typically required. Excellent negotiation, active listening, and conflict resolution skills help agents handle sensitive conversations and maintain positive customer relationships. These abilities ensure effective debt recovery while preserving the company’s reputation and customer loyalty.
First Party Collection jobs near you

1st Party Collection Specialists-ATL

US SEQUIUM ASSET SOLUTIONS LLC

Atlanta, GA • On-site

$17.50 - $23.75/hr

Full-time

Retirement, PTO

Posted 23 days ago

Job description

Description:1st Party Collections Specialist – Paid Training + Bonus Opportunity

Location: Atlanta (Vinings), GA

Schedule: Mon/Tues 8am-7pm & Wed/Thurs/Fri 8am-5pm

Remote Opportunity: Eligible for remote work within 60 days


At Sequium Asset Solutions, we’re redefining what it means to be a leader in the debt collection industry. Through innovation, technology, and a people-first culture, we deliver best-in-class service and results for our clients. Our success is driven by four core values: Leadership, Training, Rewards, and Technology. At Sequium, we don’t wait for the future we create it.


Why Join Sequium?

We believe in rewarding performance and investing in our people. When you join our team, you’ll receive:


• $17–$20/hour + monthly bonus opportunities

• Paid training program

• Comprehensive benefits package

• Paid time off

• 401(k) with company support

• Employee referral program

• Tuition reimbursement

• Remote work opportunity within 60 days

• A supportive, growth-focused work environment


What You’ll Do

As a 1st Party Collections Specialist, you will leverage your call center experience to manage accounts and negotiate repayment solutions directly on behalf of original creditors.


· Contact customers regarding past-due accounts

· Negotiate repayment plans and resolve outstanding balances

· Handle inbound and outbound calls professionally

· Resolve account disputes and provide solutions

· Analyze account histories to determine next steps

· Maintain accurate records and documentation


What We’re Looking For

· Minimum 2 years of 1st-party collections or call center experience

· Strong communication and negotiation skills

· Detail-oriented with a problem-solving mindset

· Ability to manage multiple accounts effectively

· Bilingual Spanish skills are a plus


Work Environment

• Professional, respectful, and team-oriented culture

• Opportunities for advancement and career growth

• Performance-driven rewards and recognition


We don’t just hire employees we invest in careers.If you’re motivated, goal-driven, and ready to be part of a company that values your success we want to hear from you.Employment contingent upon successful background check and drug screeningEqual Opportunity Employer (EOE M/F/V/D)Requirements:


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