ZipRecruiter

Log In

1

First Party Collection Jobs in Florida (NOW HIRING)

TBO Bank

Collections Specialist

Tampa, FL · On-site

$18 - $20/hr

As a first-party collector, you will represent the bank directly and contribute to our mission of ... Comply with the Fair Debt Collection Practices Act (FDCPA), bank policies, and all applicable ...

Smith Seckman Reid

Survey Crew Chief

Gainesville, FL · On-site

We believe high performance and a people-first culture go hand in hand. As an owner from day one ... Role Summary The Land Survey Party Chief leads field survey crews at SSR, directing the collection ...

next page

Showing results 1-20

All JobsFirst Party Collection JobsFirst Party Collection Jobs in Florida

First Party Collection information

What are some common challenges faced by First Party Collection agents, and how can they overcome them?

First Party Collection agents often encounter challenges such as reaching unresponsive customers, handling difficult conversations about overdue payments, and balancing empathy with the need to meet collection targets. To overcome these, agents benefit from strong communication and negotiation skills, as well as training in conflict resolution. Building rapport, staying patient, and using company-approved scripts can help facilitate positive interactions and improve recovery rates. Additionally, working closely with team members and supervisors provides opportunities for support and sharing best practices.

What is first party collection?

First party collection refers to the process where a company collects debts owed directly to them by their customers, rather than outsourcing the task to a third-party agency. In this role, company employees reach out to customers to remind them of overdue payments, negotiate repayment plans, and resolve billing issues. The main goal is to recover outstanding balances while maintaining a positive relationship with the customer. First party collectors typically have access to detailed account information and work under the company's policies and guidelines.

What are the key skills and qualifications needed to thrive as a First Party Collection Agent, and why are they important?

To thrive as a First Party Collection Agent, you need a solid understanding of billing processes, account management, and customer service, often supported by a high school diploma or equivalent. Familiarity with collections management software, CRM systems, and telephony tools is typically required. Excellent negotiation, active listening, and conflict resolution skills help agents handle sensitive conversations and maintain positive customer relationships. These abilities ensure effective debt recovery while preserving the company’s reputation and customer loyalty.
First Party Collection jobs near you
REGISTRATION SPECIALIST

REGISTRATION SPECIALIST

Aspire Health Partners

Orlando, FL

$15/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Aspire Health Partners rating

4.8

Company rating: 4.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

REGISTRATION SPECIALIST
Registration Specialist
Pay Rate: $15
Who are we? For over fifty years, Aspire Health Partners, has been one of the leading non-profit behavioral health companies in the Southeast. Serving nearly 40,000 clients per year, with locations in six Central Florida counties and currently expanding into Hinesville, Georgia Aspire has delivered state-of-the-art behavioral healthcare and is regularly sought out both statewide and nationally as an expert in the field. With its mission of providing the highest quality of compassionate, comprehensive and cost effective integrated behavioral healthcare, Aspire, through its more than two dozen campus locations provides a comprehensive continuum of services for children, adolescents, adults, seniors and families. Through innovative, resourceful treatment and recovery approaches, Aspire offers individuals and families the opportunity to "aspire" to healthier, happier and more independent lives. Aspire employs more than 1,200 professionals and paraprofessionals dedicated to Saving Lives, Transforming Communities and Changing the World.
Who You Are: You're a leader looking for an opportunity to define your own career path, connect with a supportive community of health professionals like you, and increase your earning potential. You have a passion for working in different care settings and making a difference in lives.
What will you do? As a Registration Specialist at Aspire Health Partners, your job purpose will be to provide a variety of essential functions to ensure effective operations of assigned programs.
These functions include:
  • Scheduling/Rescheduling: Insurance Verification and Review of Benefits.
  • Insurance screening, collecting deductible, copays, coinsurance.
  • Provides financial consultation and triage to current and potential clients, in order to determine the individual's financial status.
  • Identify and collect financial qualifying documents to meet financial criteria; Prepares fee estimates for the client's full course of care.
  • Develops, along with the client, the most appropriate payment plan; Identifies the fund source along with other specific financial information.
  • Run monthly MMA and insurance verification to ensure financials are up to date.
  • Program financial screening and payment agreements.
  • Financial Screening for alternative funders, fee collection and financial payment agreements.
  • Complete initial and continued authorization and D/C summaries; Verifies that releases are signed as well as client's insurance eligibility and specific coverage with individual insurance company or employer.
  • Ensure that the master client file is properly established in the computer system; Screen clients for determination of appropriate fund source (CBC, DJJ, MMA, Drug Court, Insurance, SAMH, etc.).
  • Maintains an up-to-date calendar and tracking information relevant to financial and insurance update via regular reports; Post collected first party fees to the individual's account.
  • Ensures that all financial documentation is completed in a timely manner and updated when the client's financial situation changes.
  • Works with the finance department and supervisors to identify and correct any deficiencies with regard to financial qualifying and collection.
  • May be required to work at multiple locations and maintain financial and caseload responsibilities as well as working with specialized departments.
  • Must maintain flexibility of scheduling work tasks so that the individual can be responsive to the needs of the Program Department on a daily basis.
  • Work in a cooperative manner with Program Directors and Staff. Most importantly, all functions must be completed while maintaining high standards of ethical and professional conduct while adhering to agency policies and procedures.
Qualifications
  • Two years of experience or equivalent as a Registered Medical Assistant or Bachelor's Degree with utilization training in insurance, screening, data entry and fee collection and qualification.
  • Knowledge of Medicaid rules and regulations. Understanding of CPT, HCPCS and billing/contract requirements.
  • Ability to work with challenging clients and respond to multiple needs of staff. Must be detailed oriented and communicate effectively with consumers, care managers and peers.
  • Level II Background clearance.
All the benefits and perks you need for you and your family:
We are committed to providing our employees with the support they need. At Aspire Health Partners, we offer eligible staff an attractive benefit package that includes medical, wellbeing, dental and vision benefits along with some unique benefits including:
  • Medical, Dental, Vision, Basic Life & Supplemental Insurance, Flexible Spending & Health Savings Accounts
  • Paid Time Off (PTO) (2.5 weeks your first year, up to 6 weeks at 14 years)
  • Paid Diversity & Floating Holidays (2)
  • Paid Holidays (6)
  • 403(b) 50% employer match up to 10% (3- year vesting cliff)
  • Employee Discounts including Tickets, Retail, Hotel, Car Rental/Purchase
  • Short-Term & Long-Term Disability Insurance
  • HRSA Loan Forgiveness
  • Employee Assistance Plan (EAP)
  • Will preparation/Funeral Planning
  • Concierge Services & Travel Assistance

Aspire Health Partners is a drug-free workplace and an Equal Opportunity Employer. Qualified applicants are treated without regard to their race, color, religion, national origin, sex, age, disability, or veteran status. For more information, see Aspire's Equal Employment Opportunity Policy.

Apply