Encore Design Services Jobs (NOW HIRING)

OVERVIEW:

The Information Technology team provides outstanding information technology to fellow employees so they can best serve our customers.

The Business Systems Analysis Manager leads a team of Systems Analysts responsible for delivering technology solutions that improve how Encore builds projects. This is the Construction Innovation Team (CIT).

CIT’s mission is to empower Encore employees to use technology to increase efficiency, productivity, and revenue within existing lines of business.

This role combines people leadership, delivery accountability, and strategic alignment to ensure the team delivers high-value solutions across enterprise systems, integrations, business intelligence, and custom applications.

The Business Systems Analysis Manager is a member of Encore’s IT Leadership Team to provide accountability for the responsibilities of the role and to help with the technology strategy. For example, the manager will provide input on SLA, staff levels, budget, and Technology Roadmap that aligns with Encore’s business strategy.

Compensation for this Role:  $130,000 - $140,000 USD annually, depending on experience 

General Responsibilities

• Maintain open communication lines with all working relationships
• Follow up to ensure items for which the job is accountable are performed
• Earn and maintain customer’s trust
• Uphold the core values of the organization
• Work well with others to accomplish the mission of the organization and of the job

Specific Responsibilities

Mission of the Role

Lead and develop a high-performing team that delivers business information technology solutions (using Agile delivery) to enable Encore employees to build projects more efficiently, productively, and profitably. This will be done through:

1. Business Partnership

• Build strong relationships with business leaders across Encore
• Work with stakeholders to understand priorities and define solutions
• Ensure CIT work aligns with business objectives and operational need

2. Team Leadership & Development

• Promote a culture of accountability, continuous learning, and collaboration
• Assign work based on skill level and development goals
• Develop career plans Systems Analysts (I, II, III)
• Provide regular technical training, feedback, mentoring, and performance coaching

3. Delivery Ownership & Execution

• Own delivery outcomes for all CIT initiatives
• Manage project intake, prioritization, and resource allocation
• Ensure solutions are delivered on time and meet business needs
• Partner with Scrum Master (where applicable) to support execution rhythm

4. Solution Oversight & Quality

• Provide oversight on solution design across:
  • Enterprise systems o System integrations and automation
  • Business intelligence and data solutions
  • Custom application development
• Ensure solutions are scalable, maintainable, and aligned with IT standards

5. Process Improvement & Innovation

• Continuously improve how CIT delivers solutions
• Standardize processes for requirements, testing, and deployment
• Drive adoption of new tools and capabilities that improve construction operations
• Support innovation initiatives, including emerging technologies

6. Service Delivery Performance

• Define and track key performance metrics for CIT
• Ensure high-quality service delivery and stakeholder satisfaction
• Identify and resolve systemic delivery issues
• Improve turnaround time and solution quality

7. Alignment with IT Organization

• Collaborate with:
  • Support & Operations
  • Infrastructure Engineering
• Ensure solutions are supported, secure, and scalable across the enterprise
• Participate in the IT Leadership weekly EOS L10 meetings

Other duties as may be assigned

KNOWLEDGE, SKILLS AND ABILITIES:

Skill in:

Leadership Skills

• Leadership and team management: Experience in leading a team, providing guidance, and fostering a collaborative environment
• Customer service orientation: Strong focus on providing excellent support to users and resolving their issues promptly
• Process improvement: Leads initiatives to continuously improve IT support processes, identifying inefficiencies and implementing solutions to enhance service delivery and operational efficiency

Communication Skills

• Listening skills: Demonstrates excellent listening skills to accurately understand and address the concerns and needs of both team members and end-users, ensuring effective and empathetic support
• Effective communication: Ability to explain technical issues in a clear and understandable manner to non-technical staff
• Interpersonal skills: Building positive relationships with team members and other departments

Organizational Skills

• Time management: Efficiently managing multiple tasks and prioritizing them based on urgency
• Documentation and reporting: Keeping detailed records of issues, resolutions, and IT assets

Technical Skills

• Agile project management
• Business Intelligence
• Business Analytics
• Connecting enterprise software systems using programmatic APIs
• Construction Technologies (Autodesk Construction Cloud, Bluebeam, OpenSpace, Trimble)
• Developing data pipelines for Warehouse / Lake / Lakehouse • Extract Transform Load (ETL) patterns and implementations
• ERP – Viewpoint Spectrum
• HRIS – UKG
• RDBMs – Microsoft SQL
  • Writing SQL queries and building views
  • Tuning SQL queries and views
  • Database design as necessary
• Low Code / No Code design and implementation
• Microsoft Power BI
• Microsoft Excel and formulas
• Microsoft Visual Basic for Applications (VBA)
• Microsoft Power Automate
• Microsoft SharePoint

Ability to:

• Analytical Thinking: Ability to analyze complex technical issues and develop effective solutions
• Decision-Making: Capable of making informed decisions quickly in high-pressure situations
• Attention to Detail: Keen eye for detail to ensure accuracy in troubleshooting and documentation
• Adaptability: Ability to adapt to rapidly changing technology and work environments
• Conflict Resolution: Skilled in resolving conflicts within the team and with end-users in a professional manner
• Training and Development: Ability to train and mentor team members, fostering their professional growth
• Strategic Planning: Capable of contributing strategic plans to improve IT support services

PHYSICAL REQUIREMENTS:

• Driving
• Sitting
• Climbing
• Lifting (up to 50 lbs)
• Standing
• Stooping
• Vision acuity (near and far)
• Walking

REQUIREMENTS:

This position required three to five years of leading a help desk team with six or more years of experience in technical support roles. A Bachelor's degree in IT or a related field is also required.

Benefits of this role:  

• Encore Electric provides excellent benefits for our employees, including: medical, dental, and vision plans, disability, and life insurance, employee-matched 401(k), paid time off (PTO), an employee assistance program that includes counseling, legal, and financial advice.  
• Encore also provides a generous employee referral program, and access to technical, safety, personal finance, and leadership training through Encore University, Encore’s in house training program.  
• This position is eligible for cell phone allowance and the short-term incentive program.  

***NO THIRD PARTY STAFFING RESUMES WILL BE ACCEPTED***

Applications will close on September 1, 2026 or once role has been filled.

To request an accommodation during the application process, please contact HR@EncoreElectric.com.  

For more information on this position, please contact recruiting@encoreelectric.com

Encore Electric, Inc. is an EOE, including disability/vets.