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Dispatch Assistant Work From Home Jobs (NOW HIRING)

Xantrion

IT Dispatcher (Remote - work from home)

$45K - $50K/yr

Forecast workload for support staff, including weekend and after-hour work, to assist with ... Previous MSP dispatch and/or coordination experience is highly desired. * Experience with ...

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Susanville, CA · Remote

$25/hr

Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...

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Faxon, OK · Remote

$25/hr

Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...

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Reddick, IL · Remote

$25/hr

Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...

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White Stone, SC · Remote

$25/hr

Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...

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Elizabeth, IN · Remote

$25/hr

Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...

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Quinque, VA · Remote

$25/hr

Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...

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Silver Plume, CO · Remote

$25/hr

Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...

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Houston, TX · Remote

$25/hr

Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...

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Vulcan, MI · Remote

$25/hr

Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...

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Work from Home

Stockton, CA · Remote

$25/hr

Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...

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Work from Home

Frenchton, WV · Remote

$25/hr

Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...

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Work from Home

Dallas, TX · Remote

$25/hr

Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...

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Work from Home

Pleasant Lake, IN · Remote

$25/hr

Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...

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Work from Home

Warren, ME · Remote

$25/hr

Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...

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Work from Home

Spring, TX · Remote

$25/hr

Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...

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Work from Home

Genoa City, WI · Remote

$25/hr

Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...

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Work from Home

Humble, TX · Remote

$25/hr

Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...

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Work from Home

Seiling, OK · Remote

$25/hr

Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...

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Dispatch Assistant Work From Home information

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How much do dispatch assistant work from home jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for dispatch assistant work from home in the United States is $19.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.39 per hour, depending on experience, location, and employer.

What are Dispatch Assistant Work From Home jobs?

Dispatch Assistant Work From Home jobs involve supporting the coordination and scheduling of deliveries, services, or personnel from a remote location. Responsibilities typically include communicating with drivers or field staff, updating schedules, tracking shipments, and providing customer service, all while working online. These roles require strong organizational skills, attention to detail, and proficiency with communication and scheduling software. Working from home allows dispatch assistants to perform their duties without being physically present in an office or dispatch center.

What is the difference between Dispatch Assistant Work From Home vs Customer Service Representative?

AspectDispatch Assistant Work From HomeCustomer Service Representative
CredentialsBasic computer skills, sometimes industry-specific certificationsCommunication skills, sometimes certifications in customer service
Work EnvironmentRemote, home-based office setupRemote or in-office, customer-facing environment
Industry UsageLogistics, transportation, delivery servicesRetail, telecom, service industries
Job FocusCoordinating dispatch, scheduling, tracking shipmentsHandling customer inquiries, resolving issues

While both roles often work remotely and require strong communication skills, Dispatch Assistant Work From Home focuses on coordinating shipments and logistics, whereas Customer Service Representatives primarily handle customer inquiries and support. The choice depends on your interest in logistics versus direct customer interaction.

How does a Dispatch Assistant working from home typically communicate and coordinate with field teams?

As a remote Dispatch Assistant, you'll rely heavily on digital communication tools such as phone systems, instant messaging apps, and dispatch management software to coordinate with field teams. You will need to provide timely updates, relay instructions, and respond to requests or emergencies efficiently, often juggling multiple conversations simultaneously. Building strong relationships with drivers or technicians is essential for smooth operations, and clear, concise communication is key to ensuring that tasks are completed accurately and on schedule.

What are the key skills and qualifications needed to thrive as a Dispatch Assistant working from home, and why are they important?

To thrive as a Dispatch Assistant working from home, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with dispatch software, scheduling tools, and communication platforms like email and VoIP systems is typically required. Excellent time management, problem-solving, and clear communication are standout soft skills in this role. These abilities ensure that tasks are efficiently coordinated, schedules are maintained, and remote communication remains clear, all of which are critical for smooth operations.
What cities are hiring for Dispatch Assistant Work From Home jobs? Cities with the most Dispatch Assistant Work From Home job openings:
What states have the most Dispatch Assistant Work From Home jobs? States with the most job openings for Dispatch Assistant Work From Home jobs include:
Dispatch Assistant Work From Home jobs near you
IT Dispatcher (Remote - work from home)

IT Dispatcher (Remote - work from home)

Xantrion

Remote

$45K - $50K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Job description

If you are an experienced client service representative who likes a fast-paced environment and has experience providing services in person, we invite you to explore our Dispatcher position. Work from home and receive outstanding benefits that support your family- while working for a company that takes a people-first approach to business.
  • This is a remote role working from home within the United States.
  • Shift: Monday - Friday, mid-shift (PST)

Primary Purpose and Function
The overall occupational objective of a Dispatcher is to provide support in coordinating workflow for Service Desk technicians and engineers who, in turn, provide service to our clients.
Essential Functions and Responsibilities
Ticket Management
  • Answer high volume incoming calls and chat requests from our call center.
  • Identify incoming service requests within ConnectWise Triage board and remove unwanted SPAM.
  • Perform ticket triage by clarifying and updating fields within tickets to ensure technicians can quickly and accurately gauge the scope of the service requests.
  • Schedule tickets to the most appropriate resources based on urgency, availability, and technician skill level.
  • Adhere to internal security policies by seeking approval for access changes in service requests from client's IT liaison in writing, where appropriate.
  • Set client expectations regarding the availability of resources for tickets that come into the service board and tickets that require dispatching.
  • Maintain an awareness of trends in client's service requests and alert service managers or primary consultants to recurring issues, particularly when problems reported may be indicative of a larger issue.
  • Assist with low level tickets such as password reset requests and group membership changes.
  • Make outbound phone calls on positively rated tickets and request they convert to positive reviews on Google.

Administration
  • Forecast workload for support staff, including weekend and after-hour work, to assist with scheduling and escalating work.
  • Prepare resource schedules for helpdesk coverage, escalation engineers, on-call resources, departmental shadowing, and team meetings.
  • Update client information (i.e. client engineer assignments, primary liaisons, etc.), as needed.
  • Periodically review open requests and verify their status, proper client agreements are selected, and a resource is assigned.
Position Requirements
Formal Education & Certification
High school diploma or equivalent.
Knowledge & Experience
  • Minimum of 2 years in customer service, dispatching, project management, or equivalent combination of education and experience.
  • Customer service experience in a call center, dispatch center, or telecommunications organization is a plus.
  • Previous MSP dispatch and/or coordination experience is highly desired.
  • Experience with ConnectWise or similar ticketing systems is highly desired.
  • Ability to quickly and accurately determine incident scope and impact.
  • Demonstrable competency in use of MS Office products:
    • Outlook - high level for e-mail and organizational tracking tasks
    • Excel / Word - intermediate skill
  • Ability to multitask with an appropriate sense of urgency.
  • Superior customer service and communication skills, both written and verbal.
  • Efficient time management skills.
  • Superior documentation and follow-up skills.
  • Spanish bilingual skills are highly preferred.

Personal Attributes
  • Positive attitude.
  • Excellent verbal and written communication skills.
  • Ability to work under pressure, meet deadlines, and handle multiple tasks in a fast-paced environment.
  • Experience working in a team-oriented, collaborative environment.
  • Ability to compromise when merited, as well as exercise good judgment
  • Ability to work independently, proactively, and establish ownership of issues.
  • Demonstrated interpersonal skills, able to foster strong relationships internally and externally.
  • Desire to grow and evolve the position.

Performance Metrics
  • All tickets are properly scheduled according to our internal-facing SLAs.
  • Manager and peer review of goal achievement.
  • Coachability, willingness to work as a member of a team.
  • Detailed ticket notes at every relevant step of dispatch.
  • Dispatch portal is properly maintained. Tasks do not "fall through the cracks".

Physical Demands
  • Sitting or Standing for Long Periods: Ability to remain seated or standing at a workstation for extended durations, with regular breaks to prevent fatigue.
  • Viewing a Computer Monitor: Sustained ability to focus on a computer screen for tasks such as reading, typing, and data entry, with appropriate lighting and screen settings to reduce eye strain.
  • Digital Dexterity and Hand/Eye Coordination: Proficient use of hands and fingers to operate office equipment, including frequent alpha/numeric keyboarding, mouse usage, and handling other peripherals.
  • Oral Communications: Engaging in clear and effective verbal communication over the phone, video calls, and occasionally in person, requiring strong speech and active listening skills.
  • Use of Peripheral Devices: Handling and operating devices such as a mouse, headset, and other computer accessories with precision.
  • Basic Ergonomic Adjustments: Ability to adjust seating, monitor height, and other workstation elements to maintain comfort and reduce physical strain.
  • Environmental Awareness: Maintaining a workspace free from excessive noise and distractions to ensure focus and productivity.
  • Occasional Lifting and Moving: Ability to lift and move light objects, such as laptops, documents, and office supplies, as needed.
  • Periodic Travel to Customer Offices: Willingness and ability to travel to customer offices as required, which may involve air travel, driving, ride-sharing, or using public transportation.
  • Periodic Travel to Xantrion's Office: Willingness and ability to travel to Xantrion's office or shared workspace as needed, which may involve air travel, driving, ride-sharing, or using public transportation.

Company Policy and Procedure Compliance
  • Follow and support company policies and procedures as well as all local, state, and federal laws.
  • Always maintain confidentiality of company and customer records and information.
  • Maintain a professional image, adhering to Xantrion's dress code.
  • Must have an existing cell phone (running current Android or iOS).
  • If applicable Xantrion will provide a cell phone, internet connection, and home office equipment allowance. See the Xantrion Handbook for details.

When Working Remote
  • Must have a reliable, high-speed internet connection that effectively supports work responsibilities, including video conferencing.
  • Must have a dedicated, secure, and private workspace. Unless arranged by Xantrion, shared work environments, such as coworking spaces, are unacceptable. Client information must always be kept private.
  • Must use Xantrion-provided PC and headset to execute job functions.

Benefits
  • Salary range $45,000 - $50,000/year, depending on experience.
  • 100% of medical, dental, and vision for you and your family.
  • 401K with company match up to 4% of salary.
  • Certification and training reimbursement.
  • 17 days/year PTO (in addition to training allowance).
  • Bonuses for referring new clients or employees.

Xantrion is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. All employment is decided on the basis of qualifications, merit, and business needs at the time.

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