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Director Of Service Jobs (NOW HIRING)

Allied Universal

Director of Service

Wilmington, MA · On-site

$120K - $170K/yr

The Director of Service partners with Regional and National leadership to accelerate service adoption, increase market reach, and align service strategy with the company's long-term growth objectives ...

Allied Universal

Director of Service

Farmingdale, NJ · On-site

$120K - $170K/yr

The Director of Service partners with Regional and National leadership to accelerate service adoption, increase market reach, and align service strategy with the company's long-term growth objectives ...

Midwest Transit Equipment

Director of Service

Gary, IN · On-site

Midwest Transit Equipment, Inc. seeks a Full Time Director of Service . This position will be based out of our South Holland, IL location until we move to our new Gary, IN facility in 2026. Who we ...

Technical Solutions Inc

Director of Service

Pittsburgh, PA · On-site

$100K - $140K/yr

The Director of Service is responsible for leading and overseeing all service operations within the company, including maintenance, warranty, repair, and service-related projects. This role ensures ...

Numotion

Director of Service Fulfillment

Baltimore, MD

$65K - $95K/yr

Director of Service Fulfillment leads and oversees efforts of field service technicians to assure effective repair services. Manages staff to meet company goals including targets for customer ...

Numotion

Director of Service Fulfillment

Baltimore, MD · On-site

$65K - $95K/yr

Director of Service Fulfillment leads and oversees efforts of field service technicians to assure effective repair services. Manages staff to meet company goals including targets for customer ...

GroupeSEB

Director of Service Operations

Irvine, CA · Hybrid

$140K - $185K/yr

What we will achieve together As the Director of Service Operations, you will provide strategic and operational leadership for the centralized Service departments in North America, including Training ...

Numotion

Director of Service Fulfillment

Baltimore, MD · On-site

$65K - $95K/yr

Director of Service Fulfillment leads and oversees efforts of field service technicians to assure effective repair services. Manages staff to meet company goals including targets for customer ...

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All JobsOf Service JobsDirector Of Service Jobs

Director Of Service information

See salary details

$30.5K

$102.7K

$174.5K

How much do director of service jobs pay per year?

As of Jun 8, 2026, the average yearly pay for director of service in the United States is $102,673.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,500.00 and $120,000.00 per year, depending on experience, location, and employer.

What is the difference between Director Of Service vs Service Manager?

AspectDirector Of ServiceService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and aligns service goals with company objectives.Manages daily service operations, supervises staff, handles customer issues, and ensures service delivery meets standards.
Required CredentialsTypically requires a bachelor’s degree, extensive experience in service roles, and leadership skills.Usually requires a bachelor’s degree and experience in service management or customer support.
Work EnvironmentCorporate offices, strategic planning sessions, and cross-departmental meetings.Service centers, customer sites, and team supervision environments.

The main difference is that the Director Of Service focuses on strategic leadership and overall service department oversight, while the Service Manager handles daily operations and customer interactions. Both roles require relevant experience, but the director position involves broader organizational responsibilities.

What cities are hiring for Director Of Service jobs? Cities with the most Director Of Service job openings:
What are the most commonly searched types of Of Service jobs? The most popular types of Of Service jobs are:
What states have the most Director Of Service jobs? States with the most job openings for Director Of Service jobs include:
Infographic showing various Director Of Service job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 84% Full Time, 12% Part Time, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $102,673 per year, or $49.4 per hour.
Director of Service

Director of Service

Peace of Mind Technologies, LLC

Manhattan, NY • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 8 days ago

Job description

Salary: $120,000 - $140,000

New York

Peace of Mind Technologies, LLC (POM) is seeking an experienced Director of Service to strategically lead and scale our low-voltage service department. This role is responsible for driving operational excellence, increasing client retention, improving profitability, and building a high-performing service team.


About the Role

This is a leadership position for someone who understands how to:

  • Run a service department as a business unit
  • Improve recurring revenue and contract retention
  • Implement KPIs and accountability systems
  • Elevate client experience
  • Develop technicians into strong client-facing professionals

You will oversee service operations, field execution, client communication, and continuous improvement initiatives while building a culture of urgency, ownership, and exceptional service delivery.


About Us

Peace of Mind Technologies, LLC (POM) is New Yorks premier systems integrator for security and surveillance technology. Specializing in high-tech systems, cloud-based software services and audio/video solutions for thousands of businesses, schools and properties in the greater New York Metropolitan area, POMs diverse client roster comprises a wide range of prestigious and well-known organizations. Founded in 2002, POM has handled thousands of site installations, primarily focused on large offices, retail, hospitality, health care, education, and real estate (commercial, luxury residential and hi-rise).

Responsibilities

    Strategic Leadership & Department Growth

    • Lead and scale the low-voltage service department as a profit center.
    • Develop and execute departmental goals tied to revenue growth, retention, and operational efficiency.
    • Establish, track, and report weekly KPIs (response time, first-time fix rate, billable utilization, contract renewal rate, margins, etc.).
    • Improve service contract profitability and increase recurring service revenue.
    • Identify operational inefficiencies and implement process improvements.
    • Develop and enforce departmental SOPs, policies, and service standards.
    • Collaborate with Sales and Operations to support long-term client relationships and upsell opportunities.

    Client Retention & Experience

    • Own the overall client service experience from first call through resolution.
    • Drive proactive communication and transparency with clients.
    • Implement retention strategies that increase renewal rates and client satisfaction.
    • Conduct client site visits to strengthen relationships and uncover service opportunities.
    • Ensure service documentation, reporting, and billing accuracy align with customer contracts (S&W, SLAs, etc.).
    • Oversee escalations and ensure rapid, professional resolution of issues.

    Operational Execution

    • Oversee incoming service requests and ensure proper triage and escalation.
    • Manage ticket creation, scheduling, dispatch, and case lifecycle tracking.
    • Ensure timely documentation of field updates and case progress.
    • Verify and approve service work orders and billing against contract scope.
    • Monitor technician performance, utilization, and response times.
    • Oversee equipment repair coordination and vendor relationships.

    Team Development & Accountability

    • Recruit, train, and retain high-performing service technicians.
    • Develop a culture of urgency, accountability, and client-first thinking.
    • Conduct regular performance reviews and coaching sessions.
    • Provide ongoing technical and customer service training.
    • Foster a learning environment focused on professional growth.
    • Build bench strength to support department scalability.

    Desired Skills and Experience

      • 510 years of experience managing a low-voltage service department (AV, security, access control, surveillance, networking).
      • Proven experience increasing client retention and improving service profitability.
      • Strong understanding of service contracts (S&W), SLAs, and recurring revenue models.
      • Experience implementing KPIs and managing service performance metrics.
      • Proficiency in service management platforms (ServiceTrade experience a plus).
      • Solid technical knowledge of low-voltage systems including AV integration, access control, video surveillance, and network infrastructure.
      • Strong leadership, communication, and conflict resolution skills.
      • Ability to manage multiple priorities while maintaining operational control.
      • Prior field installation or project management experience preferred.
      • Bachelors degree


      Does this sound like you?

      Benefits Include:

      • $120,000 - $140,000 annual salary
      • Health, Dental, and Vision Insurance
      • Life Insurance
      • Voluntary Disability Insurance
      • 401k plan with matching contribution
      • Generous paid-time-off policy
      • Pre-tax Commuter Benefit

      We are an equal opportunity employer, and all qualified applicants will receive consideration for employmentwithout regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.