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Customer Success Manager Pharma Jobs (NOW HIRING)

Dragon Pharma Labs

Customer Success Manager

Opa Locka, FL · On-site

$30 - $37/hr

Description Dragon Pharma Labs is seeking a motivated Customer Success Manager to join our team in Opa-locka. This full-time, on-site position offers an exciting opportunity for individuals looking ...

ChapsVision US

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager Join our dynamic Customer-facing team and help us shape the future of ... Manage and grow relationships with a portfolio of major North American accounts across pharma/life ...

Zifo

Customer Success Manager

San Francisco, CA

Customer Success Manager Role Summary We are looking for an individual who demonstrates strong ... Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing ...

Zifo

Customer Success Manager

San Francisco, CA

Customer Success Manager Role Summary We are looking for an individual who demonstrates strong ... Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing ...

Praxispro

Customer Success Manager

Manhattan, NY · On-site

$125K - $150K/yr

Customer Success Manager PraxisPro is a seed-stage SaaS startup building conversational AI agents ... Experience in life sciences, healthcare, pharma, or medical device, in a CS role or in the industry ...

Evoplay

Customer Success Manager

Customer Success Manager , : , ' , B2B-. ': * B2B . * . * . * , . * support, product tech . * . * . : * 1+ Customer Success Manager, Technical/Product Support specialist , QA, Project/Product Manager ...

Decisions

Customer Success Manager

Virginia Beach, VA · On-site

Customer Success Manager Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted ...

We Recruit

Customer Success Manager

Los Angeles, CA

About the job Customer Success Manager We are looking for a customer success manager who can provide ongoing support to our clients and network with them. The candidate should be able to contribute ...

Responsive

Customer Success Manager

Portland, OR

$85K - $95K/yr

The Customer Success Manager (CSM) is actively involved with and takes ownership of customer relationships, promotes software adoption, addresses customer issues, identifies new business and ...

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All JobsCustomer Success Manager Pharma Jobs

Customer Success Manager Pharma information

See salary details

$32.5K

$83.1K

$140K

How much do customer success manager pharma jobs pay per year?

As of Jun 8, 2026, the average yearly pay for customer success manager pharma in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager Pharma vs Customer Support Specialist Pharma?

AspectCustomer Success Manager PharmaCustomer Support Specialist Pharma
Required credentialsBachelor's degree, industry certifications (e.g., CSCP)High school diploma or equivalent, relevant training
Work environmentClient-facing, strategic account managementTechnical support, troubleshooting
Employer usagePharmaceutical companies, biotech firmsMedical device companies, pharma support centers
Common search intentBuilding long-term client relationships, retentionResolving product issues, technical questions

The main difference is that Customer Success Managers Pharma focus on maintaining long-term client relationships and ensuring product adoption, while Customer Support Specialists Pharma handle technical issues and troubleshooting. Both roles require industry knowledge but differ in strategic versus technical focus.

How does a Customer Success Manager in the pharmaceutical industry typically collaborate with cross-functional teams to support client outcomes?

As a Customer Success Manager in pharma, you'll regularly work alongside sales, medical affairs, regulatory, and product development teams to ensure clients achieve their desired results with your company's solutions. This collaboration involves sharing client feedback, coordinating onboarding and training, and troubleshooting product or service issues. You'll also facilitate communication between clients and internal experts to address specific needs, helping to build trust and long-term partnerships. Effective teamwork is essential to navigate the complex regulatory environment and deliver value to healthcare professionals and organizations.

What are the key skills and qualifications needed to thrive as a Customer Success Manager in Pharma, and why are they important?

To thrive as a Customer Success Manager in Pharma, you need strong knowledge of pharmaceutical products, client relationship management, and a relevant degree (such as life sciences or business). Familiarity with CRM systems (like Salesforce), industry regulations, and data analysis tools is typically required. Exceptional communication, problem-solving, and the ability to build trust with diverse stakeholders set successful candidates apart. These skills are crucial for ensuring client satisfaction, driving product adoption, and maintaining compliance in a highly regulated industry.

What is a Customer Success Manager in the pharma industry?

A Customer Success Manager (CSM) in the pharmaceutical industry is responsible for building and maintaining strong relationships with clients, such as healthcare providers and organizations, to ensure they receive value from pharmaceutical products and services. Their role involves onboarding clients, addressing their needs, providing product training, and ensuring customer satisfaction. CSMs also act as a liaison between the company and clients, helping to resolve issues and gather feedback for product improvement. Ultimately, their goal is to enhance client retention, support successful use of pharmaceutical solutions, and drive business growth.
Infographic showing various Customer Success Manager Pharma job openings in the United States as of May 2026, with employment types broken down into 98% Full Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Dragon Pharma Labs

Opa Locka, FL • On-site

$30 - $37/hr

Full-time

Posted 7 days ago

Job description

Description

Dragon Pharma Labs is seeking a motivated Customer Success Manager to join our team in Opa-locka. This full-time, on-site position offers an exciting opportunity for individuals looking to begin their career in the health and fitness industry. As a Customer Success Manager, you will play a crucial role in ensuring our clients receive the best possible experience with our products and services.

In this role, you will be responsible for building strong relationships with our customers, providing them with the necessary support and guidance to maximize the value they receive from our offerings. Your contributions will directly impact customer satisfaction and retention, helping Dragon Pharma Labs continue to thrive in a competitive market.

Responsibilities
  • Act as the primary point of contact for assigned customers
  • Onboard new clients and ensure a smooth transition to our services
  • Monitor customer health and proactively address issues
  • Collect and analyze customer feedback to improve services
  • Work closely with sales and product teams to enhance customer experience
  • Develop and maintain strong relationships with clients
Requirements
  • High school diploma or equivalent; Bachelor's degree preferred
  • Strong interpersonal and communication skills
  • Customer-oriented mindset with a passion for helping others
  • Strong problem-solving skills and attention to detail
  • Ability to work independently and as part of a team
  • Proficient in Microsoft Office Suite and CRM software