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Customer Success Manager Health Tech Jobs (NOW HIRING)

Qwilr

Customer Success Manager

Denver, CO · On-site

$85K/yr

Proactively engage with customers to ensure they're active, healthy and up to date on the latest ... You possess strong technical skills and the ability to pick up new technology fast and drive your ...

Logically

Customer Success Manager

Dublin, OH · Remote

Managing modern technology has become increasingly complex. As organizations scaleacross clouds ... The Customer Success Manager will effectively plan and prioritize a high volume of customer ...

EqualAccess

Customer Success Manager

New York, NY · On-site

$130K - $140K/yr

... technology company transforming operations within the hospitality and property management space ... Monitor health signals and proactively remove blockers * Ensure customers complete onboarding ...

Campfire

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager at Campfire As a Customer Success Manager at Campfire, you will own a ... Proactively manage account health and identify churn risk * Lead QBRs, success planning, and ...

Zifo

Customer Success Manager

San Francisco, CA · On-site

Customer Success Manager Role Summary We are looking for an individual who demonstrates strong ... We look for Science - Biotechnology, Pharmaceutical Technology, Biomedical Engineering ...

Island Company

Customer Success Manager

Dallas, TX

Customer Success Manager What if the enterprise had complete control over the browser? What would ... Led by experienced leaders in enterprise security and browser technology and backed by leading ...

Flip

Customer Success Manager

New York, NY

Ever call your favorite eCommerce brand or healthcare provider, and have a crazy good Voice AI ... Our philosophy on growth - Be the most impactful product in our customers' tech stack, their ...

AssistIQ

Customer Success Manager

Dallas, TX

About the Role As a Customer Success Manager at AssistIQ, you'll be responsible for building and ... Requirements * 3+ years of experience in a similar health care technology focused CSM role.

RELX

Customer Success Manager

New York, NY · On-site +1

$103K - $165K/yr

We serve the research, academic and clinical communities through the application of technology and ... Monitor customer health (usage, adoption, engagement, NPS), proactively addressing risks and ...

Rapid7

Customer Success Manager

Boston, MA · Hybrid

$63K - $86K/yr

... health, retention rates, and upsell opportunities. The skills you'll bring include: * 2-3+ years of Customer Success, Account Management, or Consulting experience, ideally from a high tech, ...

ChapsVision US

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager Join our dynamic Customer-facing team and help us shape the future of ... Strong grasp of technology architecture, the technology landscape, and the AI ecosystem such as ...

Visalaw AI

Customer Success Manager

Memphis, TN · On-site

About Visalaw.ai Visalaw AI is a cutting-edge legal tech startup that leverages the power of ... Monitor client health and usage to identify at-risk accounts. Escalate concerns to CS leadership ...

Fonn Group AS

Customer Success Manager

New City, NY · On-site

Requirements: Bachelor's degree in Computer Science, Information Technology, or related fields ... Comprehensive health benefits, including excellent medical insurance benefits. 401K Plan:

Corning

Customer Success Manager

Manhattan, NY · On-site

$126K - $174K/yr

From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries ... Our health and well-being benefits include medical, dental, vision, paid parental leave, family ...

Armor Defense

Customer Success Manager

Plano, TX

... Armor's routine technology management work including upgrades, migrations, and maintenance ... Monitor account health through usage data, performance metrics, and customer feedback. * Identify ...

YOOBIC

Customer Success Manager

Manhattan, NY · On-site

$135K - $150K/yr

While most tech companies build for desk based teams, we build the operating system for the ... As a Customer Success Manager at YOOBIC, you own the long term success of some of our most ...

Medcor Inc

Customer Success Manager

Loves Park, IL · Remote

$70K/yr

... (CRM) technology. Skills/Abilities: - Excellent interpersonal and communication skills, both ... Medcor also offers a full benefits package that includes health, dental, vision, and life ...

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All JobsCustomer Success Health Tech JobsCustomer Success Manager Health Tech Jobs

Customer Success Manager Health Tech information

See salary details

$32.5K

$83.1K

$140K

How much do customer success manager health tech jobs pay per year?

As of Jun 9, 2026, the average yearly pay for customer success manager health tech in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

How does a Customer Success Manager in Health Tech typically collaborate with cross-functional teams to improve client outcomes?

Customer Success Managers in Health Tech frequently work with product, sales, support, and clinical teams to ensure clients achieve the best possible results with health technology solutions. They act as a bridge, communicating client feedback and needs to internal teams, helping prioritize feature requests or resolve issues quickly. This role often involves participating in regular meetings, coordinating onboarding and training, and developing resources that support both clients and internal staff. Effective collaboration is essential for driving client adoption, satisfaction, and long-term retention.

What does a Customer Success Manager do in health tech?

A Customer Success Manager (CSM) in health tech is responsible for ensuring that healthcare clients successfully adopt and benefit from a company's technology solutions. They act as the main point of contact for clients, helping with onboarding, training, and addressing any issues or concerns. Their role involves understanding the unique needs of healthcare organizations, providing ongoing support, and working to maximize client satisfaction and retention. By building strong relationships, CSMs help clients achieve their goals while ensuring the technology delivers its intended value.

What is the difference between Customer Success Manager Health Tech vs Customer Support Specialist Health Tech?

AspectCustomer Success Manager Health TechCustomer Support Specialist Health Tech
CredentialsRelevant experience, certifications in health tech or customer successTechnical knowledge, customer service experience
Work EnvironmentProactive engagement, strategic planningReactive support, troubleshooting
Employer & Industry UsageHealth tech companies, SaaS providersHealth tech companies, support centers

The Customer Success Manager in health tech focuses on building long-term relationships, onboarding, and ensuring customer satisfaction through proactive strategies. In contrast, the Customer Support Specialist primarily handles technical issues and responds to customer inquiries reactively. Both roles require health tech knowledge but differ in scope and approach.

What are the key skills and qualifications needed to thrive as a Customer Success Manager in Health Tech, and why are they important?

To thrive as a Customer Success Manager in Health Tech, you need a solid understanding of healthcare processes, strong problem-solving abilities, and experience with SaaS or digital health platforms, often supported by a bachelor's degree in business, healthcare, or a related field. Familiarity with CRM tools like Salesforce, customer engagement platforms, and analytics systems is typically required, along with certifications in customer success or project management being advantageous. Exceptional communication, relationship-building, and empathy are crucial soft skills for managing client expectations and fostering engagement. These skills and qualifications are vital to ensure clients achieve their desired outcomes with complex health tech products, driving satisfaction and long-term loyalty.
Infographic showing various Customer Success Manager Health Tech job openings in the United States as of May 2026, with employment types broken down into 84% Full Time, 9% Part Time, and 7% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Qwilr

Denver, CO • On-site

$85K/yr

Full-time

Posted 26 days ago

Job description

At Qwilr, we've packaged up the perfect way to create documents: amazing, design-perfect pages, which anyone can create.
They come with payment, e-sign, easy integration into your CRM, and all the other functionality you wish your old PDF documents had.
We have made a beautiful product that solves customers' needs, and that in turn has made us a strong business, with a multi-million dollar ARR, consistent growth and low churn.
To read the full job description and apply, please head to: https://team.qwilr.com/4I8FHgELSwvN
Your Mission
As a Customer Success Manager, you'll make sure our customers are getting maximum value from Qwilr. You'll manage a dedicated portfolio of accounts and deliver superior service across the customer lifecycle to ensure customer satisfaction, drive product engagement and usage, and prevent churn. From effective onboarding, ongoing enablement and securing renewals, you'll ensure both new and existing customers have the best possible experience with our platform. You will be directly responsible for ensuring your customers are successful in achieving their desired outcomes, understand how Qwilr can transform their workflows, and continue to use Qwilr's products to achieve their business goals.
As a Customer Success Manager at Qwilr, you will:
  • Onboard and train new customers to ensure they have everything they need to be successful and can get up and running with Qwilr quickly.
  • Manage a portfolio of 150+ accounts and drive their adoption of Qwilr to ensure they're meeting their goals for purchasing.
  • Proactively engage with customers to ensure they're active, healthy and up to date on the latest features and benefits of Qwilr's products.
  • Maintain high Gross Revenue Retention (GRR) by proactively mitigating at-risk accounts and taking measures to prevent churn and contraction.
  • Maintain high Net Revenue Retention (NRR) by proactively identifying expansion opportunities and partnering with Sales to close them.
  • Be a Qwilr product expert: stay current on new releases and ensure your customers are benefiting from new features and workflows.
  • Identify expansion opportunities within your customer portfolio and partner with Sales to close them.
  • Respond to customer requests for additional training, enablement and support.
  • Use Vitally to track all of your customer-facing activities, keep your renewal forecast up to date, track reasons for churn and contraction and complete tasks.
  • Collaborate cross-functionally with our Product, Sales, Support and Design teams to ensure customer needs are understood and addressed.

About you
  • You have 2-3 years experience as a Customer Success Manager at a B2B software company.
    • You have managed a dedicated portfolio of accounts with a proven track record of delivering exceptional value, preventing churn and growing revenue.
  • You know how to use customer success tools and software to prioritize your time, manage customers across lifecycle phases and proactively address potential churn risks.
  • You possess strong technical skills and the ability to pick up new technology fast and drive your own learning.
  • You're data-driven with a bias towards action, and you're not afraid to get your hands dirty in support of your customers.
  • You have high emotional intelligence - you understand and manage emotions effectively as part of high-quality communications and collaboration with others.
  • You consistently demonstrate a hospitality mindset when working with customers: you go above-and-beyond to ensure customers are cared for, you take ownership of problems and display empathy in all interactions.
  • Your written and verbal skills are strong; Zoom/Video Chat experience a must.
  • You communicate complex ideas simply and effectively, no matter the audience.
  • You thrive in remote work settings and are comfortable taking ownership and working autonomously.
  • Bonus Points For:
    • Experience with Vitally, Qwilr or other sales proposal software

To read more about Qwilr, our perks and to apply, please head to: https://team.qwilr.com/4I8FHgELSwvN
This role offers a minimum annual salary of $85k. You may also be offered incentive compensation and stock options.

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