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Customer Success Manager Health Tech Jobs (NOW HIRING)

CipherHealth

Customer Success Manager

Customer Success Manager As a Customer Success Manager, you'll serve as a strategic partner to ... Deep understanding of healthcare operations and EMRs/EHRs, and how technology impacts outcomes such ...

Lawyer.com

Customer Success Manager

Basking Ridge, NJ · On-site

Customer Success Managers are the bridge between sales and customer success. You will provide ... Health-oriented work environment including sit/stand electric desks/treadmills. * Fun company ...

Responsive

Customer Success Manager

Portland, OR

$85K - $95K/yr

... customer health and their overall usage, successes, and challenges with the system - Reduce ... adoption of technology within an organization - Ability to multitask, prioritize, and scale ...

Canopy Works

Customer Success Manager

Customer Success Manager (CSM) Location: Remote Northeast, US (with travel to customer locations up ... healthcare environments. We deliver innovative technology that supports safety operations ...

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Customer Success Manager Health Tech information

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$32.5K

$83.1K

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How much do customer success manager health tech jobs pay per year?

As of Jun 9, 2026, the average yearly pay for customer success manager health tech in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

How does a Customer Success Manager in Health Tech typically collaborate with cross-functional teams to improve client outcomes?

Customer Success Managers in Health Tech frequently work with product, sales, support, and clinical teams to ensure clients achieve the best possible results with health technology solutions. They act as a bridge, communicating client feedback and needs to internal teams, helping prioritize feature requests or resolve issues quickly. This role often involves participating in regular meetings, coordinating onboarding and training, and developing resources that support both clients and internal staff. Effective collaboration is essential for driving client adoption, satisfaction, and long-term retention.

What does a Customer Success Manager do in health tech?

A Customer Success Manager (CSM) in health tech is responsible for ensuring that healthcare clients successfully adopt and benefit from a company's technology solutions. They act as the main point of contact for clients, helping with onboarding, training, and addressing any issues or concerns. Their role involves understanding the unique needs of healthcare organizations, providing ongoing support, and working to maximize client satisfaction and retention. By building strong relationships, CSMs help clients achieve their goals while ensuring the technology delivers its intended value.

What is the difference between Customer Success Manager Health Tech vs Customer Support Specialist Health Tech?

AspectCustomer Success Manager Health TechCustomer Support Specialist Health Tech
CredentialsRelevant experience, certifications in health tech or customer successTechnical knowledge, customer service experience
Work EnvironmentProactive engagement, strategic planningReactive support, troubleshooting
Employer & Industry UsageHealth tech companies, SaaS providersHealth tech companies, support centers

The Customer Success Manager in health tech focuses on building long-term relationships, onboarding, and ensuring customer satisfaction through proactive strategies. In contrast, the Customer Support Specialist primarily handles technical issues and responds to customer inquiries reactively. Both roles require health tech knowledge but differ in scope and approach.

What are the key skills and qualifications needed to thrive as a Customer Success Manager in Health Tech, and why are they important?

To thrive as a Customer Success Manager in Health Tech, you need a solid understanding of healthcare processes, strong problem-solving abilities, and experience with SaaS or digital health platforms, often supported by a bachelor's degree in business, healthcare, or a related field. Familiarity with CRM tools like Salesforce, customer engagement platforms, and analytics systems is typically required, along with certifications in customer success or project management being advantageous. Exceptional communication, relationship-building, and empathy are crucial soft skills for managing client expectations and fostering engagement. These skills and qualifications are vital to ensure clients achieve their desired outcomes with complex health tech products, driving satisfaction and long-term loyalty.
Infographic showing various Customer Success Manager Health Tech job openings in the United States as of May 2026, with employment types broken down into 84% Full Time, 9% Part Time, and 7% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Customer Success Manager - Healthcare

Customer Success Manager - Healthcare

InterSystems

Boston, MA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

The InterSystems Customer Success Management team's mission is to ensure our End-User Customers (in Health Care, Public, and Financial Services segments) maximize adoption of our software solutions, gain expected and measurable business value, and achieve high on-going satisfaction with our partnership. Customer Success Managers (CSMs) play a critical leadership and execution role partnering with customers and teams in sales, sales engineering, client services and support, professional services, product, and marketing, to fulfill this mission.
Customer Success Manager (CSM) Key Responsibilities:
  • Drive positive and increased adoption across an assigned portfolio of End-User customers (8-20 depending on revenue & complexity) to ensure they achieve maximum value from InterSystems solutions.
  • Understand and track customer's business objectives, priorities, and value KPIs to ensure adoption activities and our partnership are aligned to deliver against goals.
  • Lead proactive adoption activities and deliverables such as MSPs, Value Assurance Check-ins, QBRs, and involve sales, sales engineering, client services & support, professional services, product and others.
  • Build and strengthen customer executive and operating team relationships with key stakeholders (I.e., CIO/CTO, Program Sponsor, Leads for IT, Interoperability, Analytics and Clinical outcomes).
  • Lead and facilitate post-go-live customer cadence calls following strong program management practices, ensuring agenda are aligned to drive progress and resolve issues and the right InterSystems experts are involved.
  • Act as the program manager on major customer issues, requirements, and/or expectation gaps that require strong alignment and communication across multiple departments (such as customer support, product management, development, sales engineering, sales, training/education, etc.) to deliver successful outcomes.
  • Monitor customer health data/KPIs to anticipate major risks/opportunities, mobilize and drive resources required to act based on the CSMs assessment.
  • Ensure customers are aware, educated and capitalizing on contracted product capabilities, upcoming fixes/patches, security updates and other releases, leveraging InterSystems product experts in sales engineering and product management.
  • Be viewed as a "trusted advisor" by consistently providing data-backed recommendations to improve adoption and bringing in the right experts.
  • Provide "voice of the customer" feedback to Product Management and Services on improvements and fixes to increase adoption, value, performance, and stability.
  • Identify customer use case and solution expansion opportunities as they emerge, communicate them to the responsible sales executive and sales engineer to act on.
  • Represent and promote core InterSystems values; be respectful of client relationships, ensure an excellent relationship based on trust, adaptability, and integrity.
  • Drive Customer Success initiatives, such as playbook development, Voice of the Customer-Net Promoter Score (NPS) survey and other tools.

Required Qualifications:
  • 5 + years' experience in customer facing roles in customer success, professional services, or account management focused on software, SaaS or managed services in the Healthcare industry.
  • 3+ years' experience in the Healthcare delivery or Healthcare insurance operations
  • Demonstrated experience managing and nurturing a portfolio of complex customers contributing $5M+ in ARR, and delivering successful KPIs such as NPS, NRR, Customer Success Stories and References.
  • Strong communication skills with demonstrated ability to interact with and present to cross functional senior management stakeholders at customers and internally.
  • Strong project management, workflow, and data analytics skills.
  • Strong proficiency working with teams in professional services, product management, development and technical customer support
  • Understanding SaaS/Cloud technologies, related benefits, and success requirements.

Preferred Qualifications:
  • Extensive prior work experience in healthcare and with healthcare technology at a software, or implementation consulting company, or at a Healthcare provider or Healthcare insurance plan company.
  • Strong, practical knowledge of HL7, CCD, FHIR and other existing healthcare data interchange and interoperability standards.
  • Prior work experience leading complex technical healthcare implementation programs to successful go-lives and managing subsequent transitions to operations.
  • Experience with data analysis and BI tools such as Power BI, Tableau, Qlik, SAS, R, etc.
  • Strong familiarity and experience building customer account plans with sales and executing customer success management milestones such as Mutual Success Plans and QBRs.

Education:
Bachelor's degree or higher in a technical, business management, or healthcare-related field. Advanced degree preferred
InterSystems is providing a current good faith estimate of the anticipated base salary range for this position depending on a variety of factors including experience, education, skills, and performance.
Other compensation may include a discretionary annual variable target incentive.
The company also provides generous employee benefits including:
  • Medical, vision, and dental insurance
  • Short-term and long-term disability, and life insurance
  • 401(k) Profit Sharing Contribution
  • Paid Time Off and Holidays
  • Parental Leave
  • Tuition reimbursement

The estimated base compensation range for this role is:
$126,000-$158,000 USD
About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.

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