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Customer Service Representative Sentara Jobs (NOW HIRING)

Sentara

Customer Service Representative I

Virginia Beach, VA · Remote

$15.25 - $20.75/hr

Sentara Health is currently seeking a full-time remote Customer Service Representative. Position Status : Full-time, Day Shift Position Location: This is a remote position; however, candidates must ...

Sentara

Guest Service Representative

Suffolk, VA · On-site

$12.75 - $15.75/hr

Overview Sentara Obici Hopsital is hiring a Guest Relations Representative Part Time 32 hour per ... One year of customer service experience - Preferred . Benefits: Caring For Your Family and Your ...

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Customer Service Representative Sentara information

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How much do customer service representative sentara jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for customer service representative sentara in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Representative at Sentara, and why are they important?

To thrive as a Customer Service Representative at Sentara, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, Microsoft Office, and healthcare-specific software is typically required. Exceptional patience, active listening, and empathy help you deliver compassionate service and effectively resolve patient inquiries. These skills ensure efficient, accurate support for patients and enhance the overall experience within Sentara's healthcare environment.

What are Customer Service Representatives at Sentara?

Customer Service Representatives at Sentara are professionals who assist patients, families, and healthcare providers by answering questions, resolving issues, and providing information related to medical services, billing, and appointments. They serve as a bridge between patients and Sentara’s healthcare system, ensuring that concerns are addressed promptly and accurately. Their responsibilities often include managing incoming calls, updating patient records, and guiding individuals through healthcare processes to ensure a positive experience.

How do Customer Service Representatives at Sentara typically collaborate with clinical staff and other departments?

Customer Service Representatives at Sentara frequently work alongside clinical staff, billing teams, and administrative departments to resolve patient inquiries and concerns efficiently. They act as a bridge between patients and care providers, ensuring clear communication regarding appointments, billing, and services. Successful collaboration often involves promptly relaying accurate information, following up on patient requests, and escalating complex issues to the appropriate department. This teamwork helps maintain a high standard of patient satisfaction and operational efficiency.
Infographic showing various Customer Service Representative Sentara job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 34% Full Time, 57% Part Time, and 7% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

Sentara

Virginia Beach, VA • Remote

$10K/mo

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Sentara Health rating

6.8

Company rating: 6.8 out of 10

Based on 383 frontline employees who took The Breakroom Quiz

484th of 870 rated healthcare providers

Job description

City/State

Virginia Beach, VA

Work Shift

First (Days)

Overview:

Sentara Health is currently seeking a full-time remote Customer Service Representative.

Position Status: Full-time, Day Shift

Position Location: This is a remote position however, candidates must reside in Virginia Beach and its surroundings. You must be able to travel on-site if you have connectivity issues.

Standard Working Hours: Must be able to work between the hours of 8:00AM to 5:30PM

The Customer Service Representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.

Education

  • High school diploma or equivalent Required

Experience

  • Two years of customer service experience required
  • Previous data entry experience required
  • Prior scheduling experience required
  • Experience in a high-volume call center preferred

.

Benefits: Caring For Your Family and Your Career
Medical, Dental, Vision plans
Adoption, Fertility and Surrogacy Reimbursement up to $10,000
Paid Time Off and Sick Leave
Paid Parental & Family Caregiver Leave
Emergency Backup Care
Long-Term, Short-Term Disability, and Critical Illness plans
Life Insurance
401k/403B with Employer Match
Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
Student Debt Pay Down - $10,000
Reimbursement for certifications and free access to complete CEUs and professional development
Pet Insurance
Legal Resources Plan
Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.


In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

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