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Customer Returns And Shipping Associate information

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$10

$17

$22

How much do customer returns and shipping associate jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for customer returns and shipping associate in the United States is $17.13, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $18.51 per hour, depending on experience, location, and employer.

What does a Customer Returns and Shipping Associate do?

A Customer Returns and Shipping Associate is responsible for processing product returns from customers, inspecting returned items for damage or defects, and ensuring that refunds or exchanges are handled efficiently. They also prepare, package, and ship outgoing orders, making sure shipments are accurate and delivered on time. This role often requires strong attention to detail, good communication skills, and the ability to use shipping software and inventory management systems.

What is the difference between Customer Returns And Shipping Associate vs Warehouse Associate?

AspectCustomer Returns And Shipping AssociateWarehouse Associate
Primary ResponsibilitiesHandling product returns, processing shipments, customer serviceInventory management, order picking, stocking
Work EnvironmentRetail or distribution centers, customer-facing tasksWarehouse floors, storage areas
Required SkillsAttention to detail, communication, basic computer skillsPhysical stamina, organization, equipment operation

The Customer Returns And Shipping Associate focuses on processing returns and shipments, often interacting with customers, while the Warehouse Associate handles inventory and order fulfillment within the warehouse. Both roles are essential in logistics and distribution, but they differ in daily tasks and customer interaction.

What are some typical challenges faced by Customer Returns and Shipping Associates, and how can they be effectively managed?

Customer Returns and Shipping Associates often encounter challenges such as managing high volumes of returned items, ensuring accurate documentation, and maintaining efficiency during peak seasons. Effective organization, attention to detail, and clear communication with both customers and other departments are crucial for success in this role. Staying proactive about learning company policies and using inventory management systems can help associates resolve issues quickly and maintain a smooth workflow.

What are the key skills and qualifications needed to thrive as a Customer Returns and Shipping Associate, and why are they important?

To thrive as a Customer Returns and Shipping Associate, you need strong organizational skills, attention to detail, and familiarity with inventory management, often supported by a high school diploma or equivalent. Experience with shipping software, barcode scanners, and warehouse management systems is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude help you resolve issues efficiently and maintain positive interactions. These skills ensure accurate processing, timely shipments, and high customer satisfaction, which are vital for operational success.
What cities are hiring for Customer Returns And Shipping Associate jobs? Cities with the most Customer Returns And Shipping Associate job openings:
What states have the most Customer Returns And Shipping Associate jobs? States with the most job openings for Customer Returns And Shipping Associate jobs include:
Customer Returns And Shipping Associate jobs near you
Customer Returns and Shipping Associate (Conway, NH)

Customer Returns and Shipping Associate (Conway, NH)

Staples

North Conway, NH

$16.50 - $20/hr

Part-time

Posted 18 days ago

Staples rating

5.8

Company rating: 5.8 out of 10

Based on 616 frontline employees who took The Breakroom Quiz

422nd of 713 rated retailers

Job description

Shipping Associates provide exceptional customer service and have our customers needs in mind while helping them with their shipping needs and unpackaged returns in our retail store. You will be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Hiring immediately and training provided.

After applying, you may have the opportunity to schedule an in-person interview within minutes.

Get great perks.

  • Flexible part time hours or full-time (depending on the stores needs), generous paid time off, weekly pay and career development program

  • Associate discounts on in-store and online merchandise, services and warranty plans

  • Discounts at hundreds of retailers, restaurants and more

  • 401(k) plan with a company match

  • Dental and vision insurance, full-time eligible for medical coverage

  • And many more benefits

  • Compensation based on qualifications and experience

Help both your customer and your store win.

  • Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers

  • Provide strong customer service, whether its an Amazon return, shipping a package via UPS or another related service.

  • Engage in and identify customer needs for shipping and explain different shipping options

  • Maintain the Shipping area to ensure efficient processing and storage of packages

  • Ensure supplies required to process Ship and Returns are in stock

  • Provide exceptional customer service to create a positive, inviting environment for customers

  • Understand and use basic selling skills to engage and present solutions

  • Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Essential skills and experience:

  • Able to work a flexible schedule based on the stores needs

  • Must be able to engage with customers and understand their needs to drive additional sales

  • Ability to lift/push/move materials up to the 100-pound range

  • Strong attention to detail, organization, ability to multi-task and manage priorities

  • Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment

  • Manage conflict in a reasonable, nonconfrontational and cooperative manner

  • Ability to act with honesty and integrity regarding customer and business information

Staples does not sponsor applicants for work visas for this position.

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