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Customer Care Associate Jobs in Raleigh, NC (NOW HIRING)

Phoenix Senior Living

Resident Care Associate

Durham, NC · On-site

$14.25 - $17/hr

PURPOSE Resident Care Associate CNA The Resident Care Associate is responsible for providing the ... Ability to work weekends, evenings and flexible hours, available to our customers at peak service ...

Phoenix Senior Living

Resident Care Associate

Durham, NC

$14.25 - $17/hr

Description Seasons at Southpoing is hiring Resident Care Associates to join their team! Shift ... Ability to work weekends, evenings and flexible hours, available to our customers at peak service ...

Phoenix Senior Living

Resident Care Associate

Durham, NC · On-site

$14.25 - $17/hr

Description: Seasons at Southpoing is hiring Resident Care Associates to join their team! Shift ... Ability to work weekends, evenings and flexible hours, available to our customers at peak service ...

FastMed

Coordinator, OHS Customer Care

Raleigh, NC · On-site

$17.50 - $22.75/hr

Bachelor's or associate degree in healthcare or management field of study or equivalent work experience within a healthcare setting. * Experience * 2+ years of customer service experience; preferably ...

Wesco

Senior Specialist - Customer Care

Clayton, NC

As a Senior Specialist - Customer Care, you will be part of a specialized team within Wesco ... Associate degree (U.S.)/College Diploma (Canada) preferred. * At least three (3) years of related ...

Feeders Pet Supply

Retail Sales Associate

Raleigh, NC

$14.50 - $16.75/hr

WHY YOU SHOULD JOIN OUR TEAM We are a pet care retail company that offers our employees ... Are you customer service-oriented? If so, please consider applying for this position today! YOUR ...

Feeders Pet Supply

Retail Sales Associate

Raleigh, NC · On-site

$14.50 - $16.75/hr

WHY YOU SHOULD JOIN OUR TEAM We are a pet care retail company that offers our employees ... Are you customer service-oriented? If so, please consider applying for this position today! YOUR ...

Feeders Pet Supply

Retail Sales Associate (3)

Raleigh, NC · On-site

$14.50 - $16.75/hr

WHY YOU SHOULD JOIN OUR TEAM We are a pet care retail company that offers our employees ... Are you customer service-oriented? If so, please consider applying for this position today! YOUR ...

Kidsunited Raleigh

Be Seen First

Sales Associate

Raleigh, NC · On-site

$16 - $20/hr

We are looking for a Sales Associate to join our energetic team! The ideal candidate is self ... Conducts telephone inquiries/follow up calls/customer care calls * Greets members and guests ...

Kidsunited Raleigh

Be Seen First

Sales Associate

Raleigh, NC · On-site

$16 - $20/hr

We are looking for a Sales Associate to join our energetic team! The ideal candidate is self ... Conducts telephone inquiries/follow up calls/customer care calls * Greets members and guests ...

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All JobsCustomer Care Associate JobsCustomer Care Associate Jobs in Raleigh, NC

Customer Care Associate information

See Raleigh, NC salary details

$8

$16

$26

How much do customer care associate jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for customer care associate in Raleigh, NC is $16.66, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $18.70 per hour, depending on experience, location, and employer.

What is the difference between Customer Care Associate vs Customer Service Representative?

AspectCustomer Care AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service trainingHigh school diploma or equivalent; often similar training
Work EnvironmentCall centers, retail, online support, in-personCall centers, retail stores, online support, in-person
Employer & IndustryRetail, telecom, banking, healthcareRetail, telecom, banking, healthcare
Common Search & ComparisonCustomer Care Associate vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Associates often handle more personalized or complex issues, while Customer Service Representatives typically manage general inquiries. The skills and credentials are similar, making the roles closely related within customer support teams across various industries.

What are some common challenges Customer Care Associates face when handling customer inquiries, and how can they overcome them?

Customer Care Associates often encounter challenges such as managing a high volume of inquiries, addressing difficult customers, and navigating complex product or service issues. To overcome these challenges, associates benefit from strong communication skills, patience, and in-depth product knowledge. Many organizations provide ongoing training and support, and working closely with teammates or supervisors can help resolve particularly challenging cases. Additionally, learning to use customer relationship management (CRM) tools efficiently can streamline responses and allow associates to deliver high-quality service even during busy periods.

What are Customer Care Associates?

Customer Care Associates are professionals who assist customers by addressing their inquiries, resolving issues, and ensuring a positive experience with a company’s products or services. They often work in call centers, retail stores, or online support environments. Their responsibilities include answering questions, handling complaints, providing information, and supporting customers through various communication channels such as phone, email, or chat. Customer Care Associates play a critical role in building customer loyalty and maintaining a company’s reputation.

What are the key skills and qualifications needed to thrive as a Customer Care Associate, and why are they important?

To thrive as a Customer Care Associate, you need strong communication, problem-solving skills, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and a positive attitude enable you to handle challenging situations and build rapport with customers. These skills are crucial for resolving issues efficiently, ensuring customer satisfaction, and maintaining a company's reputation.
What are the most commonly searched types of Customer Care jobs in Raleigh, NC? The most popular types of Customer Care jobs in Raleigh, NC are:
What job categories do people searching Customer Care Associate jobs in Raleigh, NC look for? The top searched job categories for Customer Care Associate jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Care Associate jobs? Cities near Raleigh, NC with the most Customer Care Associate job openings:
Customer Care Associate jobs near you
Infographic showing various Customer Care Associate job openings in Raleigh, NC as of May 2026, with employment types broken down into 59% Full Time, 36% Part Time, and 5% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $34,650 per year, or $16.7 per hour.
Resident Care Associate

Resident Care Associate

Phoenix Senior Living

Durham, NC • On-site

$14.25 - $17/hr

Full-time

Posted 20 days ago

Phoenix Senior Living rating

4.6

Company rating: 4.6 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

213th of 228 rated social care providers

Job description

Job Type
Full-time
Description
Seasons at Southpoing is hiring Resident Care Associates to join their team!
Shift Details:
Mon-Fri; Every other weekend required
The Resident Care Associate reports directly to the Family Experience Director, Pearl Director or the Assistant Family Experience Director.
PURPOSE
Resident Care Associate CNA
The Resident Care Associate is responsible for providing the highest degree of quality care and services to a consistent group of residents and their families in our assisted living and
Memory care neighborhoods. This role includes providing hands on care, physical and emotional support as outlined in each resident's Personalized Service Plan (PSP) while maintaining a safe, comfortable home like environment. The Resident Care Associate is responsible for demonstrating all elements of wellness, remaining in accordance with federal, state and local standards and regulations and Phoenix policies to promote the highest degree of quality care and services to our residents.
PRINCIPLE DUTIES AND RESPONSIBILITIES
RESIDENT CARE
Resident Care Associate CNA
  • Participates in the development of the Personalized Service Plans and updates; attends service plan review meetings with families as requested
  • Follows the hydration schedule established for the residents is maintained during the shift
  • Completes resident meal attendance sheets have been completed and any resident who has not dined in the dining room has been provided room service and / or accounted for.
  • Knows and complies with all resident rights
  • Initiates, assigns, and assist with activities, as appropriate
  • Check all assigned residents daily for cleanliness, appropriate clothing, any continence issues and change in condition
  • Uses proper sanitary procedures and universal precautions
  • Checks on assigned resident rooms daily for general cleanliness and neatness and takes appropriate action; ensures high risk rooms are double checked
  • Assist with conducting laundry rooms, common areas - including bathrooms - checks for cleanliness and any exposed hazardous chemicals; and takes appropriate action (i.e. contacting housekeeping, personally cleaning the room, securing the chemicals)
  • Completes all ADLs for assigned residents according to the resident's Personalized Service Plan (PSP)
  • Responds to security system and resident call bells promptly & immediately; takes appropriate action including resetting call bells

EDUCATION/EXPERIENCE/LICENSURE- CERTIFICATION
Resident Care Associate CNA
  • High School education preferred and may be required by the state
  • Previous experience working with elders or disabled individuals, preferred
  • Must be at least 18 years of age to perform the personal care aspects of the RCA position
  • Knowledge and experience in Assisted Living industry and Dementia care or Skilled Nursing, preferred
  • Ability to work weekends, evenings and flexible hours, available to our customers at peak service delivery days and times

What Phoenix Senior Living employees say

Pay

Hours and flexibility

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