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Connectwise Manage Automate Control Jobs (NOW HIRING)

Softrim LLC

Service Desk Manager

Alpharetta, GA · On-site

Support implementation and optimization of ITSM platforms (e.g., ConnectWise Automate, ConnectWise Manage, Auvik, Jira, ConnectSecure, etc.). Governance & Compliance * Ensure adherence to security ...

Softrim

Service Desk Manager

Alpharetta, GA · Hybrid

Support implementation and optimization of ITSM platforms (e.g., ConnectWise Automate, ConnectWise Manage, Auvik, Jira, ConnectSecure, etc.). Governance & Compliance * Ensure adherence to security ...

Winsor Consulting Group LLC

Help Desk Technician

Tucson, AZ · On-site

$19 - $25.50/hr

Experience with RMM/PSA tools (ConnectWise Manage, Automate, ScreenConnect) is a plus. * Ability to follow defined processes and troubleshoot using checklists or SOPs. * Strong time management and ...

Winsor Consulting Group LLC

Help Desk Technician

Iowa City, IA · On-site

$19.50 - $26.50/hr

Experience with RMM/PSA tools (ConnectWise Manage, Automate, ScreenConnect) is a plus. * Ability to follow defined processes and troubleshoot using checklists or SOPs. * Strong time management and ...

S1 Technology

Be Seen First

Technical Support Lead

Lafayette, LA · On-site

Audit and update client configurations within tools like IT Glue, Auvik, ConnectWise Manage & Automate, so the team has accurate and current information. * Mentor support specialist by working ...

S1 Technology

Be Seen First

Technical Support Lead

Lafayette, LA · On-site

Audit and update client configurations within tools like IT Glue, Auvik, ConnectWise Manage & Automate, so the team has accurate and current information. * Mentor support specialist by working ...

Winsor Consulting Group LLC

Help Desk Technician

Buffalo, IA · On-site

$21 - $28.25/hr

Experience with RMM/PSA tools (ConnectWise Manage, Automate, ScreenConnect) is a plus. * Ability to follow defined processes and troubleshoot using checklists or SOPs. * Strong time management and ...

Columbia Advisory Group

vCIO

Albany, NY

$97K - $115K/yr

Maintain deep working knowledge of the company's technology stack, lifecycle management standards, and strategic platforms (e.g., ConnectWise Manage/Automate, RMM/PSA tooling, reporting platforms)

Vertilocity

Senior Support Technician

Frederick, MD · On-site

$21.50 - $29.25/hr

Connectwise Manage, Automate preferred. • Microsoft MCSA Certification. • Datto, Fortinet certifications a plus. Preferred : • Professional Information Technology Certifications although not ...

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All JobsConnectwise Manage Automate Control Jobs

Connectwise Manage Automate Control information

How do professionals in a ConnectWise Manage Automate Control role typically collaborate with other IT team members and departments?

In a ConnectWise Manage Automate Control role, collaboration is an essential part of daily operations. Professionals in this position frequently work alongside service desk technicians, network engineers, and project managers to streamline IT service management and automate routine tasks. They are often responsible for coordinating with different teams to implement automation scripts, monitor system performance, and troubleshoot issues that arise. Effective communication and cross-functional teamwork help ensure that automation initiatives align with broader business goals and provide the desired efficiencies.

What is ConnectWise Manage, Automate, and Control?

ConnectWise Manage, Automate, and Control are a suite of IT management tools designed for managed service providers (MSPs) and IT professionals. ConnectWise Manage is a professional services automation (PSA) platform for managing business operations, client relationships, and service tickets. ConnectWise Automate is a remote monitoring and management (RMM) tool used to automate IT processes and monitor client systems. ConnectWise Control is a remote support and access solution that allows technicians to troubleshoot and control client devices securely. Together, they streamline IT service delivery, improve efficiency, and enhance client satisfaction.

What are the key skills and qualifications needed to thrive as a ConnectWise Manage, Automate, and Control specialist, and why are they important?

To thrive in a ConnectWise Manage, Automate, and Control specialist role, you need a solid background in IT systems administration, troubleshooting, and a deep understanding of PSA and RMM platforms, typically supported by relevant IT certifications. Expertise in using ConnectWise suite tools, scripting languages (such as PowerShell), and experience with ticketing, automation workflows, and remote management systems is essential. Strong analytical thinking, problem-solving skills, and effective communication set standout professionals apart in this field. These abilities are critical because they ensure efficient IT service delivery, proactive issue resolution, and seamless collaboration within managed service environments.

What is the difference between Connectwise Manage Automate Control vs Connectwise Manage Technician?

FeatureConnectwise Manage Automate ControlConnectwise Manage Technician
Primary RoleAutomating IT tasks and remote managementProviding technical support and troubleshooting
Skills RequiredNetwork management, scripting, automation toolsCustomer service, problem-solving, technical knowledge
Work EnvironmentRemote monitoring, scripting, automation platformsOn-site or remote support, client interaction
CertificationsIT automation, network certificationsCompTIA A+, Network+, relevant technical certifications

Connectwise Manage Automate Control focuses on automating and remotely managing IT systems, while Connectwise Manage Technician emphasizes direct technical support and troubleshooting. Both roles require technical skills but differ in daily tasks and responsibilities.

Infographic showing various Connectwise Manage Automate Control job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 90% In-person, and 10% Remote job distribution.
IT Support Engineer - Helpdesk ServiceDesk (Work from home)

IT Support Engineer - Helpdesk ServiceDesk (Work from home)

EasyITGuys

Saint Croix Falls, WI • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

Are You Our Next Team Member?
Do you love technology, solving problems, and delivering exceptional customer experiences? Do you thrive in a fast-paced, client-focused, and challenging role? If you enjoy IT support, customer service, and helping businesses succeed, we want to hear from you!
About EasyITGuys
Established in 2009, EasyITGuys is a family-owned IT and cybersecurity company. We provide managed IT services to businesses and premium home users across the U.S. Our mission is to deliver top-tier technology solutions with a customer-first approach. At EasyITGuys, we don't just solve IT problems-we create experiences that leave clients saying, "Wow, that was amazing!"
Learn more about us:
About Us | Client Ticket Surveys | Public Reviews
Follow us:
Facebook | LinkedIn | Google | X (Twitter) | Instagram | YouTube | TikTok
The Opportunity
Position: IT Sales & Support Engineer / Consultant / Specialist
Location: 100% Remote (U.S. only)
Schedule: Monday - Friday, 8 AM - 4:30 PM or 9 AM - 5:30 PM CST
Type: Full-Time, Hourly
What You'll Do
  • Provide technical support and IT consulting for business clients
  • Solve IT challenges through troubleshooting and software solutions
  • Balance support and sales-help clients while identifying their technology needs
  • Work closely with businesses, building strong, long-term relationships
  • Continue expanding your knowledge in a fast-paced, evolving IT environment

Who We're Looking For
Industry Experience
• MSP/MSSP Experience: 3-5+ years
• IT Support Experience: 3-5+ years
• IT Sales Experience: 1-2+ years
• Client Segment Experience: 3-5+ years supporting businesses
• Remote/Hybrid Experience: 2-3+ years
Core Technical Skills (1-3 Years Preferred)
Support & Systems (Highly Desirable)
  • Microsoft Teams, Microsoft 365
  • Repairshopr / Syncro
  • Keeper Password Manager
  • ConnectWise (Manage, Automate, Control, CPQ, BrightGauge, & More!)
  • Monday.com

Devices & Infrastructure
  • Fortinet Firewalls, Switches, APs
  • SonicWALL Firewalls, Switches, APs
  • Ubiquiti Routers, Switches, and APs

Additional Skills
  • Typing speed: 40 WPM minimum, 60+ WPM preferred
  • AS/BS Degree preferred
  • Certifications (CompTIA, Microsoft, Cisco, etc.) a plus

Required Skills & Experience
  • Active Directory & Group Policy
  • Windows OS, Microsoft Office, Windows Server, VPN Configuration
  • Office 365 Administration
  • Strong customer relationship & sales skills
  • Ability to train and support non-technical users
  • Excellent time management & prioritization
  • Experience with onsite services & projects

Sales & Customer Success - Excellence is Our Standard
  • Obsessed with Client Satisfaction: You love earning 5-star CSAT scores and making a real difference.
  • Recognized Excellence: Clients, peers, and leadership consistently acknowledge your impact (Employee Awards & Recognition)
  • Driven to Win: You thrive in a high-performance environment, consistently excelling in sales & support metrics.

What You Get - Be Part of Something Bigger
We're a mission-driven company that believes in culture, excellence, and continuous growth. When you join our team, you gain more than a job-you become part of a community that values your voice, invests in your future, and supports your success.
Competitive Pay & Compensation Accelerators - Performance-based profit sharing rewards your hard work.
Comprehensive Benefits - Medical, Dental, & Vision Insurance for your well-being.
Future-Focused - 401K & Retirement Benefits to build financial security.
Professional Growth - Continuously level up your skills, knowledge, and expertise
Work-Life Balance - Paid Time Off (Vacation, Sick, Personal) & Paid Holidays.
Your Voice Matters - A small-business culture where your ideas make an impact.
High-Energy, Fast-Paced Work - A team of go-getters who love what they do.
Ready to Join the Team?
Apply today and become a part of EasyITGuys!

Apply