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Compass Touchpoint Jobs in Michigan (NOW HIRING)

Compass Group

SHIFT SUPERVISOR

Warren, MI · On-site

$24/hr

As part of Compass Healthcare, we care deeply for people, build belonging, and serve with detail, quality, and excellence to set the stage for healing. We're TouchPoint Support Services, and our ...

Compass Group

SHIFT SUPERVISOR (FULL TIME)

Warren, MI · On-site

$24/hr

As part of Compass Healthcare, we care deeply for people, build belonging, and serve with detail, quality, and excellence to set the stage for healing. We're TouchPoint Support Services, and our ...

Compass Group

SHIFT SUPERVISOR (FULL TIME)

Saginaw, MI · On-site

$19.25/hr

As part of Compass Healthcare, we care deeply for people, build belonging, and serve with detail, quality, and excellence to set the stage for healing. We're TouchPoint Support Services, and our ...

Compass Group

SHIFT SUPERVISOR

Saginaw, MI · On-site

$19.25/hr

As part of Compass Healthcare, we care deeply for people, build belonging, and serve with detail, quality, and excellence to set the stage for healing. We're TouchPoint Support Services, and our ...

Compass Group

SHIFT SUPERVISOR (FULL TIME)

Saginaw, MI · On-site

$19.25/hr

As part of Compass Healthcare, we care deeply for people, build belonging, and serve with detail, quality, and excellence to set the stage for healing. We're TouchPoint Support Services, and our ...

Compass Group

CASHIER/FOOD SERVICE WORKER

Marshall, MI · On-site

$15/hr

As part of Compass Healthcare, we care deeply for people, build belonging, and serve with detail, quality, and excellence to set the stage for healing. We're TouchPoint Support Services, and our ...

Compass Group

SHIFT SUPERVISOR (FULL TIME)

Warren, MI · On-site

$24/hr

As part of Compass Healthcare, we care deeply for people, build belonging, and serve with detail, quality, and excellence to set the stage for healing. We're TouchPoint Support Services, and our ...

Compass Group

FOOD SERVICE UTILITY

Novi, MI · On-site

$15/hr

As part of Compass Healthcare, we care deeply for people, build belonging, and serve with detail, quality, and excellence to set the stage for healing. We're TouchPoint Support Services, and our ...

Compass Group

FOOD SERVICE UTILITY

Southfield, MI · On-site

$15/hr

As part of Compass Healthcare, we care deeply for people, build belonging, and serve with detail, quality, and excellence to set the stage for healing. We're TouchPoint Support Services, and our ...

Compass Group

HOUSEKEEPER (FULL TIME)

Detroit, MI · On-site

$15/hr

As part of Compass Healthcare, we care deeply for people, build belonging, and serve with detail, quality, and excellence to set the stage for healing. We're TouchPoint Support Services, and our ...

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Compass Touchpoint information

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$7

$26

$56

How much do compass touchpoint jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for compass touchpoint in Michigan is $26.32, according to ZipRecruiter salary data. Most workers in this role earn between $14.99 and $31.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Compass Touchpoint Associate, and why are they important?

To thrive as a Compass Touchpoint Associate, you need a solid understanding of food service operations, attention to detail, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, food safety protocols, and sometimes certifications like ServSafe are typically required. Outstanding customer service, teamwork, and adaptability are crucial soft skills in this role. These skills and qualities help ensure efficient service, customer satisfaction, and compliance with health and safety standards in a fast-paced environment.

What are Compass Touchpoint roles?

Compass Touchpoint roles refer to positions within Compass Group, a leading food and support services company, that focus on client and customer interaction points, particularly in healthcare and hospitality environments. These roles often involve tasks like food service, catering, concierge, and facilities management, ensuring a positive experience at every customer 'touchpoint'. Employees in these roles are trained to provide high-quality service and support, emphasizing safety, hospitality, and efficiency. Compass Touchpoint positions can range from entry-level service staff to managerial roles, all working together to enhance client satisfaction.

What are some common challenges faced by Compass Touchpoint team members, and how can they be overcome?

Compass Touchpoint team members often work in fast-paced environments where they handle multiple client or guest interactions daily. A common challenge is balancing efficiency with personalized service, especially during peak times. Building strong communication skills and staying well-organized can help manage these demands effectively. Additionally, Compass Touchpoint teams typically collaborate closely with various departments, so being proactive and adaptable is key to ensuring smooth operations and excellent customer experiences.

What is the difference between Compass Touchpoint vs Customer Service Representative?

AspectCompass TouchpointCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training in customer engagementHigh school diploma or equivalent; customer service training often provided
Work EnvironmentCall centers, retail, or service locationsCall centers, retail stores, or office settings
Employer & Industry UsageTelecommunications, retail, hospitalityRetail, telecommunications, banking, and service industries
Common Search & ComparisonCustomer engagement, client interaction, service supportCustomer support, client service, help desk

Both roles focus on customer interaction, but Compass Touchpoint often emphasizes proactive engagement and client experience management, while Customer Service Representatives primarily handle inquiries and issue resolution. Understanding these differences helps job seekers find the right fit in customer-focused roles.

Compass Touchpoint jobs near you
Infographic showing various Compass Touchpoint job openings in Michigan as of May 2026, with employment types broken down into 61% Full Time, 38% Part Time, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $54,752 per year, or $26.3 per hour.

SHIFT SUPERVISOR

Compass Group

Warren, MI • On-site

$24/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Compass Group rating

6.3

Company rating: 6.3 out of 10

Based on 1,053 frontline employees who took The Breakroom Quiz

292nd of 426 rated business services

Job description

  • We are hiring immediately for a full time SHIFT SUPERVISOR position.
  • Address: Henry Ford Warren - 11800 East Twelve Mile Road, Warren, MI 48093. Note: online applications accepted only.
  • Schedule: Full time schedule; days and hours may vary. Rotating weekends and rotating holidays. Day shift. More details upon interview.
  • Requirement: Prior housekeeping and supervisory experience is required.
  • Pay Range: $20.00 per hour to $24.00 per hour.

If serving others is in your blood and you thrive on helping people heal, TouchPoint is the place for you! As part of Compass Healthcare, we care deeply for people, build belonging, and serve with detail, quality, and excellence to set the stage for healing.
We're TouchPoint Support Services, and our mission is to serve up hospitality for patients, families, and visitors at Ascension Health hospitals across the U.S. From meals to facilities to patient support, our work creates moments that matter. This takes a big heart, a commitment to do the right thing, and the belief that together we can achieve more than we ever could alone. We empower and uplift each other, grow in our careers, and have fun while supporting the mission to improve the health of the poor and vulnerable.
We asked some of our associates why they love working for Touchpoint. Click here to see what they said!
Job Summary
Summary: Direct the activities of associates during a specific shift and oversee that assigned job expectations are completed while policy and procedure is maintained.
Essential Duties and Responsibilities:
  • Responsible for providing training and creating work schedules.
  • Evaluating the performance of workers, rewarding high performers and disciplining employees who fail to meet reasonable standards of work performance.
  • Prepare production or sales reports for management and ensure their unit meets the expectations for quality, productivity and safety.
  • Acts as the contact person for employees with complaints or requests for time off.
  • May act as a mentor, develop employees and encourage workers to set goals and strive for advancement within the organization.
  • Perform other duties as assigned.

Associates at Touchpoint are offered many fantastic benefits.
Both full-time and part-time positions offer the following benefits to associates:
  • Retirement Plan
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

In addition, full-time positions also offer the following benefits to associates:
  • Medical
  • Dental
  • Vision
  • Life Insurance/AD
  • Disability Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf
About Compass Group: Achieving leadership in the foodservice industry
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.
Touchpoint maintains a drug-free workplace.

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