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Client Rep Jobs in Colorado (NOW HIRING)

Atlas Consulting Group

Be Seen First

Entry Level Client Representative (Sales)

Littleton, CO · On-site

$55K - $65K/yr

Entry Level Client Representative (Sales) At Atlas, we are committed to promoting a positive and productive work culture that attracts top business professionals. Our dedication to this culture ...

Atlas Consulting Group

Be Seen First

Entry Level Client Representative (Sales)

Littleton, CO · On-site

$55K - $65K/yr

Entry Level Client Representative (Sales) At Atlas, we are committed to promoting a positive and productive work culture that attracts top business professionals. Our dedication to this culture ...

SuVeto

Client Services Representative

Berthoud, CO

$17 - $19/hr

Description Client Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems with accuracy and efficiency. Although this position ...

SuVeto

Client Services Representative

Berthoud, CO · On-site

$17 - $19/hr

Description Client Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems with accuracy and efficiency. Although this position ...

GoodVets

Client Service Representative

Denver, CO

$20 - $24/hr

As a Client Service Representative (CSR), you are the first and last impression for every client who walks through our doors. You'll set the tone for the entire visit by creating a welcoming and ...

GoodVets

Client Service Representative

Denver, CO · On-site

$20 - $24/hr

As a Client Service Representative (CSR), you are the first and last impression for every client who walks through our doors. You'll set the tone for the entire visit by creating a welcoming and ...

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All JobsClient Rep JobsClient Rep Jobs in Colorado

Client Rep information

What does a client representative do?

A client representative serves as the primary point of contact between a company and its clients, addressing inquiries, resolving issues, and ensuring customer satisfaction. They often handle account management, communicate product or service information, and may use customer relationship management (CRM) tools to track interactions. Strong communication skills and product knowledge are essential for this role.

What are client reps?

Client representatives, often called client reps, are professionals who act as the main point of contact between a company and its clients. They are responsible for managing client relationships, ensuring customer satisfaction, addressing client inquiries, and coordinating services or products to meet client needs. Client reps may also handle contract negotiations, resolve issues, and work closely with internal teams to deliver solutions. Their goal is to build strong, long-lasting relationships that benefit both the client and the company.

What are the key skills and qualifications needed to thrive as a Client Representative, and why are they important?

To thrive as a Client Representative, you need strong interpersonal communication, problem-solving abilities, and a background in customer service or a related field. Familiarity with CRM software, call center systems, and basic office applications is typically required. Exceptional listening skills, patience, and adaptability help build trust and effectively address client concerns. These skills are essential for maintaining client satisfaction, fostering long-term relationships, and supporting business growth.

How does a Client Representative typically collaborate with internal teams to address client needs?

Client Representatives act as the main point of contact between clients and the company, often working closely with internal teams such as sales, product development, and customer support. They relay client feedback, coordinate solutions for issues, and ensure that deliverables meet client expectations. Effective collaboration involves regular meetings, clear communication, and a proactive approach to problem-solving, which not only helps in quickly resolving client concerns but also strengthens long-term business relationships.
What cities in Colorado are hiring for Client Rep jobs? Cities in Colorado with the most Client Rep job openings:
Client Rep jobs near you

Client Representative Specialist

New Direction IRA Inc.

Louisville, CO • On-site

$24 - $26/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

Client Representative

Are you looking to make a real impact while maintaining a healthy work-life balance? Your search ends here—New Direction Trust Company (NDTCO) is hiring!

New Direction Trust Company (NDTCO) is a dynamic and innovative financial institution specializing in Alternative Investments, located in Louisville, Colorado. We are committed to delivering exceptional client experiences through knowledgeable, responsive, and empathetic support.

Role Overview

We are seeking a client-focused and detail-oriented Client Representative to join our Call Center team. This role serves as the front line of support for NDTCO clients, handling inbound communications and providing timely, accurate assistance across multiple channels.

Client Representatives play a critical role in ensuring clients feel supported, informed, and confident when interacting with NDTCO. This position is ideal for someone looking to build a strong foundation in financial services, client support, and call center operations within a growing organization.

(Note: This is not a sales role.)

Key Responsibilities

  • Provide exceptional client support through inbound phone calls, secure messaging, and assigned tickets or tasks.

  • Serve as a client advocate by researching issues thoroughly and coordinating with internal teams to ensure timely resolution and warm hand-offs when specialized support is needed.

  • Accurately document, triage, escalate, and track client inquiries, issues, and resolutions.

  • Manage multiple communication queues, including phones, chat, portal messages, service requests, and tasks.

  • Assist clients with navigating the NDTCO client portal and website, including login support, updating contact or payment information, and completing investment-related forms.

  • Identify trends, recurring issues, and opportunities for workflow improvements and report them to leadership.

  • Collaborate with business systems and internal teams to troubleshoot, escalate, and resolve portal or website-related issues.

  • Support internal teams by prioritizing and escalating client requests as needed to ensure service level expectations are met.

  • Uphold NDTCO’s commitment to professionalism, confidentiality, and high-quality client service at all times.

Required Skills & Abilities

  • Strong ability to guide clients through secure login processes and online account navigation.

  • Proven ability to calm and de-escalate frustrated or upset clients using empathy, active listening, and clear communication.

  • Excellent verbal and written communication skills with a professional and client-centered tone.

  • High typing proficiency and ability to efficiently document interactions while multitasking.

  • Strong phone presence with the ability to manage multiple screens and systems simultaneously.

  • Ability to work independently with minimal supervision in a fast-paced call center environment.

  • Demonstrated professionalism, reliability, and strong work ethic.

  • Ability to handle highly confidential and sensitive information with discretion.

Education

Minimum Requirement:

  • High school diploma or GED.

Growth & Development Opportunities

This role offers opportunities for growth within NDTCO’s client support and operations teams. With strong performance and demonstrated skill development, Client Representatives may advance into senior support roles, quality assurance, training, or other specialized client service and operational positions.

Benefits (Full-time employees only; waiting period may apply)

  • Competitive salary based on experience

  • Comprehensive health, dental, vision, and life insurance

  • Optional HSA with employer contributions of $90/month

  • PTO plus paid major holidays

  • 401(k) retirement plan with company match up to 3%

  • Optional short- and long-term disability insurance

Employment Type

  • Full-time

Ready to join a positive, supportive, and empowering work environment? Apply today and start your career with New Direction Trust Company!


Monday – Friday 8:30 AM – 5:00 PM