As a Client Service Representative, whether it's answering questions, assisting with transactions, or proactively connecting clients with the right team members, you'll be the first line of support ...
As a Client Service Representative, whether it's answering questions, assisting with transactions, or proactively connecting clients with the right team members, you'll be the first line of support ...
As a Client Service Representative, whether it's answering questions, assisting with transactions, or proactively connecting clients with the right team members, you'll be the first line of support ...
As a Client Service Representative, whether it's answering questions, assisting with transactions, or proactively connecting clients with the right team members, you'll be the first line of support ...
As a Client Service Representative, whether it's answering questions, assisting with transactions, or proactively connecting clients with the right team members, you'll be the first line of support ...
As a Client Service Representative, whether it's answering questions, assisting with transactions, or proactively connecting clients with the right team members, you'll be the first line of support ...
As a Client Service Representative, whether it's answering questions, assisting with transactions, or proactively connecting clients with the right team members, you'll be the first line of support ...
As a Client Service Representative, whether it's answering questions, assisting with transactions, or proactively connecting clients with the right team members, you'll be the first line of support ...
As a Client Service Representative, whether it's answering questions, assisting with transactions, or proactively connecting clients with the right team members, you'll be the first line of support ...
As a Client Service Representative, whether it's answering questions, assisting with transactions, or proactively connecting clients with the right team members, you'll be the first line of support ...
As a Client Service Representative, whether it's answering questions, assisting with transactions, or proactively connecting clients with the right team members, you'll be the first line of support ...
As a Client Service Representative, whether it's answering questions, assisting with transactions, or proactively connecting clients with the right team members, you'll be the first line of support ...
As a Client Service Representative, whether it's answering questions, assisting with transactions, or proactively connecting clients with the right team members, you'll be the first line of support ...
As a Client Service Representative, whether it's answering questions, assisting with transactions, or proactively connecting clients with the right team members, you'll be the first line of support ...
Position Overview The Project Manager / Principal, Building Science (Edmonton or Calgary) serves as the primary client representative on each project. This role is responsible for: * Ensuring project ...
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Position Overview The Project Manager / Principal, Building Science (Edmonton or Calgary) serves as the primary client representative on each project. This role is responsible for: * Ensuring project ...
Managed Services Client Partner
Edmonton, AB · On-site
Represent the organization with professionalism, integrity, and enthusiasm * Balance direct client engagement with internal coordination and follow‑up Your strengths include: * 2+ years of ...
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Managed Services Client Partner
Edmonton, AB · On-site
Represent the organization with professionalism, integrity, and enthusiasm * Balance direct client engagement with internal coordination and follow‑up Your strengths include: * 2+ years of ...
Position Summary The Client Service Representative will act as the first point of contact for clients and is responsible for setting an example of high-level client care and teamwork at Pulse ...
Position Summary The Client Service Representative will act as the first point of contact for clients and is responsible for setting an example of high-level client care and teamwork at Pulse ...
Position Summary The Client Service Representative will act as the first point of contact for clients and is responsible for setting an example of high-level client care and teamwork at Pulse ...
Quick apply
Position Summary The Client Service Representative will act as the first point of contact for clients and is responsible for setting an example of high-level client care and teamwork at Pulse ...
Position Summary The Client Services Coordinator is responsible for representing BMO Centre management as the client's first point of contact once an event is onsite. This position is critical to the ...
Position Summary The Client Services Coordinator is responsible for representing BMO Centre management as the client's first point of contact once an event is onsite. This position is critical to the ...
Insurance Account Representative Trainee - Client Satisfaction (Service Team) Are you ready for an awesome next step in your career? Do you thrive on providing exceptional service in an enthusiastic ...
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Insurance Account Representative Trainee - Client Satisfaction (Service Team) Are you ready for an awesome next step in your career? Do you thrive on providing exceptional service in an enthusiastic ...
Serves as the primary liaison with key client representatives with the goal of owning the service delivery relationship; * Drives overall client satisfaction through effective coordination and ...
Serves as the primary liaison with key client representatives with the goal of owning the service delivery relationship; * Drives overall client satisfaction through effective coordination and ...
Travel as required to insurer, client or association events ... Representing and promoting Acera Insurance to potential clients at trade shows * Responsible for ...
Travel as required to insurer, client or association events ... Representing and promoting Acera Insurance to potential clients at trade shows * Responsible for ...
Travel as required to insurer, client or association events ... Representing and promoting Acera Insurance to potential clients at trade shows * Responsible for ...
Travel as required to insurer, client or association events ... Representing and promoting Acera Insurance to potential clients at trade shows * Responsible for ...
Position Summary The Client Success Manager ensures successful outcomes for tenants and clients in ... Key Responsibilities Owners Representative * Oversee general contractors completing landlord work ...
Position Summary The Client Success Manager ensures successful outcomes for tenants and clients in ... Key Responsibilities Owners Representative * Oversee general contractors completing landlord work ...
Salary: Position Summary The Client Success Manager ensures successful outcomes for tenants and ... Key Responsibilities Owners Representative * Oversee general contractors completing landlord work ...
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Salary: Position Summary The Client Success Manager ensures successful outcomes for tenants and ... Key Responsibilities Owners Representative * Oversee general contractors completing landlord work ...
The Manager, Client Relationship Managers will work directly with the client team and VC3 ... Our company values represent the most important values, the ones we live by: Passionately Curious ...
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The Manager, Client Relationship Managers will work directly with the client team and VC3 ... Our company values represent the most important values, the ones we live by: Passionately Curious ...
PIA Client Service Associate
Calgary, AB · On-site
CA$43K - CA$56K/yr
... Representative (IR) with the Canadian Investment Regulatory Organization (CIRO) 1-2 years of ... TD is deeply committed to being a leader in client experience, that is why we believe that all ...
PIA Client Service Associate
Calgary, AB · On-site
CA$43K - CA$56K/yr
... Representative (IR) with the Canadian Investment Regulatory Organization (CIRO) 1-2 years of ... TD is deeply committed to being a leader in client experience, that is why we believe that all ...
Client Rep information
What does a client representative do?
A client representative serves as the primary point of contact between a company and its clients, addressing inquiries, resolving issues, and ensuring customer satisfaction. They often handle account management, communicate product or service information, and may use customer relationship management (CRM) tools to track interactions. Strong communication skills and product knowledge are essential for this role.
What are client reps?
Client representatives, often called client reps, are professionals who act as the main point of contact between a company and its clients. They are responsible for managing client relationships, ensuring customer satisfaction, addressing client inquiries, and coordinating services or products to meet client needs. Client reps may also handle contract negotiations, resolve issues, and work closely with internal teams to deliver solutions. Their goal is to build strong, long-lasting relationships that benefit both the client and the company.
What are the key skills and qualifications needed to thrive as a Client Representative, and why are they important?
To thrive as a Client Representative, you need strong interpersonal communication, problem-solving abilities, and a background in customer service or a related field. Familiarity with CRM software, call center systems, and basic office applications is typically required. Exceptional listening skills, patience, and adaptability help build trust and effectively address client concerns. These skills are essential for maintaining client satisfaction, fostering long-term relationships, and supporting business growth.
How does a Client Representative typically collaborate with internal teams to address client needs?
Client Representatives act as the main point of contact between clients and the company, often working closely with internal teams such as sales, product development, and customer support. They relay client feedback, coordinate solutions for issues, and ensure that deliverables meet client expectations. Effective collaboration involves regular meetings, clear communication, and a proactive approach to problem-solving, which not only helps in quickly resolving client concerns but also strengthens long-term business relationships.
Part-time
Retirement
Posted 17 days ago
Job description
We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What you'll be doing
As a member of the Personal and Business Banking Team, you'll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it's answering questions, assisting with transactions, or proactively connecting clients with the right team members, you'll be the first line of support as clients work towards their financial goals. You're flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you're flexible to work at multiple banking centres within a reasonable travel distance.
At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you'll be on-site full-time.
How you'll succeed
- Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
- Problem solving - Listen, ask questions, and put yourself in the client's shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.
- Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.
Who you are
- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
- You're goal oriented. You're motivated by accomplishing your goals and delivering your best to make a difference.
- You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
- You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
- You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.
- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
StettlerEmployment Type
RegularWeekly Hours
15Skills
Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services