Client Development Executive Jobs in Michigan (NOW HIRING)

About Us:

At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their trucking needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge.

Our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. Join us in growing all aspects of our business while embodying these values.

Job Purpose:

Guided by the leadership of the Enterprise Sales Manager, the Business Development Executive's responsibility is to build market position and facilitate the future growth of the dealership. As a Business Development Executive, you will be identifying, developing, and managing customers to deliver a wide array of JX solutions. The Business Development Executive is dedicated to honoring commitments by demonstrating accountability, reliability, and integrity in all aspects of their work, creating positive experiences for our customers, employees, and stakeholders, fostering lifelong learning through continuous education, exhibiting a pioneering spirit by implementing innovative solutions, and demonstrating good stewardship by managing resources effectively.

Essential Duties and Responsibilities:

Honor Commitments:

• Delivering on promises: The Business Development Executive will ensure that any promises made to customers, partners, or stakeholders are fulfilled in a timely and satisfactory manner. This includes meeting deadlines, delivering products or services as agreed upon, and following through on agreements and contracts.
• Setting realistic expectations: This person will communicate transparently with customers and stakeholders about what can be realistically achieved, avoiding overpromising and under delivering. By setting clear expectations upfront, they establish trust and credibility with customers.
• Monitoring performance: The Business Development Executive will track and monitor their performance against key metrics and objectives, ensuring that commitments are being met and identifying any areas where improvement is needed. This allows them to course-correct as necessary and maintain accountability.

Create Positive Experiences:

• Building trusting relationships: The Business Development Executive will prioritize building strong, trusting relationships with customers, partners, and stakeholders based on integrity, reliability, and mutual respect. By consistently honoring commitments, they strengthen these relationships, create positive experiences, and foster long-term partnerships.
• Understanding client needs: They take the time to understand the specific needs, challenges, and goals of their customers and partners. By listening actively and empathetically, they can tailor their approach to meet the unique requirements of each individual or organization.
• Delivering exceptional service: The Business Development Executive will go above and beyond to deliver exceptional service and support to their clients at every touchpoint. This includes providing prompt responses to inquiries, resolving issues or concerns promptly, and ensuring a seamless customer experience from start to finish.
• Following up on orders to guarantee that customers are served promptly and effectively, always seeking to create positive experiences.
• Providing solutions: They offer innovative solutions and value-added services that address the needs and pain points of their customers. This could involve recommending the right products, services, or technologies to optimize efficiency and Uptime, reduce costs, and/or improve performance.

Foster Lifelong Learning:

• Regularly servicing existing accounts and engaging in open communication with customers to foster lifelong learning about their needs.
• Adding value: The Business Development Executive will seek opportunities to add value to their customers' businesses beyond the core products or services offered. This could involve providing industry insights, sharing best practices, or offering training and education programs to help clients stay informed and empowered.
• Continuous industry education: Business Development Executives stay updated on the latest trends, technologies, and developments in the diesel/transportation industry through ongoing education and professional development. This may involve attending industry conferences, seminars, workshops, and webinars to expand their knowledge and expertise.
• Networking: This person will focus on networking and relationship-building within the industry by participating in industry events, trade shows, and networking groups. This provides opportunities to connect with industry peers, exchange information, and learn from others' experiences.

Exhibit Pioneering Spirit:

• Identifying potential customers, along with building and maintaining relationships with the local customer base through customer visits, direct marketing, telemarketing, and cold calls, displaying a pioneering spirit in growing new and existing business.
• Offering innovative solutions. The Business Development Executive will proactively identify opportunities for innovation and develop creative solutions to address challenges faced by the company or its clients. This may involve introducing new products, services provided within the dealership and the entire JX network, or business models that disrupt traditional practices and drive growth.
• Risk-taking: This person will be willing to take calculated risks and venture into uncharted territory to explore new business opportunities. This may involve investing resources in experimental projects or initiatives with the potential for high returns, even if success is not guaranteed.

Demonstrate Good Stewardship:

• Developing and Managing commercial accounts for all areas of our business - Service, Parts, New & Used Truck, Lease & Rental.
• Owning the entire sales cycle for New & Used Truck and Service and working closely with other department sales executives to close business (Parts, Lease, & Rental, etc.).
• Adhering to high ethical standards and promoting integrity in all business dealings. This includes being honest and transparent in their interactions with customers, partners, and colleagues, and ensuring compliance with legal and regulatory requirements.
• Prioritizing customer satisfaction and striving to build long-term relationships based on trust, reliability, and mutual respect. This involves actively listening to customer feedback, addressing their needs and concerns, and delivering solutions that exceed their expectations.

Other Duties as Assigned:

• Adapt to the evolving needs of the organization and undertake additional responsibilities as required, reflecting our commitment to flexibility and responsiveness in meeting business objectives.

The above list reflects the general details necessary to describe the principal and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Minimum Qualifications:

• Bachelor's Degree in Marketing, Sales, Business, Automotive Tech, or related field or one year in a sales, business development, or marketing role preferred
• 3 – 5 years in a sales, business development, or marketing role
• Ability to communicate effectively in writing, over the phone, and in person.
• Comfortable soliciting new business and meeting new people.
• Disciplined, with good organizational and time management skills.
• Intermediate computer skills required.
• Ability to communicate strategically and creatively required
• Flexible with the ability to work with a variety of customers and their needs
• Exceptional customer management skills
• At least 21 years old and must have a valid driver's license with at least a 5 year driving history
• Commercial driver's license (CDL) preferred, or the ability and willingness to obtain a CDL.
• Experience using CRM systems for account development and management
• Experience in the heavy equipment industry required
• Knowledge of the transportation/truck industry required

Employee Benefits:

Insurance:

• Medical - PPO and HDHP options
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) with company match
• Dental Insurance
• Vision Insurance
• Accident & Critical Illness Insurance
• Group Term Life Insurance (company paid)
• Short and Long-Term Disability (company paid)

Paid Time Off:

• Paid Time Off (PTO)
• Paid Holidays
• Volunteer Time-Off
• Paid Maternity/Paternity Leave
• Bereavement/Funeral

Compensation:

• 401(k) Retirement Plan with company match
• Incentive Programs
• Shift Differential Program
• Tool Rewards Program
• Safety shoe and glasses program

Other:

• Employee Assistance Program (EAP)
• Wellness incentives
• Company paid and provided uniforms
• Training: In-House, Instructor-Led, and Online

JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.