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Cisco Finesse Remote Jobs (NOW HIRING)

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Cisco Finesse Remote information

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$82.5K

$104.8K

$135.5K

How much do cisco finesse remote jobs pay per year?

As of Jun 9, 2026, the average yearly pay for cisco finesse remote in the United States is $104,820.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,500.00 and $115,500.00 per year, depending on experience, location, and employer.

What is the difference between Cisco Finesse Remote vs Cisco Finesse Agent?

AspectCisco Finesse RemoteCisco Finesse Agent
Primary RoleRemote customer support agent using Cisco Finesse platformOn-site or remote customer support agent using Cisco Finesse platform
CredentialsTypically requires Cisco certifications, customer service experienceSimilar certifications, customer service skills
Work EnvironmentRemote, home-based or telecommuting setupOn-site contact center or remote
Industry UsageContact centers, customer service industriesContact centers, customer service industries

Both Cisco Finesse Remote and Cisco Finesse Agent roles involve working within Cisco's contact center solutions. The key difference is that Cisco Finesse Remote refers to agents working remotely from home, while Cisco Finesse Agent can be on-site or remote. Both roles require similar certifications and skills, focusing on customer support within contact centers.

What are the key skills and qualifications needed to thrive as a Cisco Finesse Remote Specialist, and why are they important?

To thrive as a Cisco Finesse Remote Specialist, you need expertise in call center operations, strong knowledge of Cisco Finesse software, and experience with VoIP or contact center technologies, typically supported by relevant IT certifications. Familiarity with Cisco Unified Contact Center Enterprise (UCCE), Cisco Finesse APIs, and remote troubleshooting tools is highly valued. Excellent problem-solving, communication, and customer service skills help you efficiently address user issues and collaborate with distributed teams. These abilities ensure seamless call center operations, high agent productivity, and optimal remote support.

What are some common challenges faced by remote Cisco Finesse agents, and how can they be addressed?

Remote Cisco Finesse agents often face challenges such as maintaining seamless communication with team members and ensuring reliable access to all necessary systems. Connectivity issues, lack of immediate technical support, and managing customer interactions without in-person guidance can also be hurdles. To address these challenges, regular check-ins with supervisors, robust onboarding and training in Finesse features, and access to a dedicated IT helpdesk are essential. Additionally, leveraging collaboration tools and maintaining clear documentation can help create a supportive remote work environment.

What is a Cisco Finesse Remote job?

A Cisco Finesse Remote job involves working with Cisco Finesse, a web-based agent desktop solution used in contact centers, from a remote location. Employees in these roles typically use Cisco Finesse to handle customer calls, manage workflows, and access customer information through a secure internet connection, rather than being physically present in the office. Remote positions may include technical support agents, contact center representatives, or system administrators who use or support the Cisco Finesse platform. These roles require strong communication skills, familiarity with contact center operations, and the ability to troubleshoot or manage the Finesse software remotely.
Infographic showing various Cisco Finesse Remote job openings in the United States as of May 2026, with employment types broken down into 100% Contract. Highlights an 82% Physical, 7% Hybrid, and 11% Remote job distribution, with an average salary of $104,820 per year, or $50.4 per hour.
Cisco PCCE and Finesse Workflow Engineer

Cisco PCCE and Finesse Workflow Engineer

Inficare Technologies

Remote

Full-time

Posted 6 days ago

Job description

Job Title: Cisco PCCE and Finesse Workflow Engineer
Location: USA-Remote
Job type: Contract
Job Description:
Design, deploy, and maintain Cisco PCCE (15.x or newer) in high availability and disaster recovery configurations for healthcare contact center environments.
• Build and customize Cisco Finesse agent desktops and gadgets using XMPP event integrations.
• Develop and manage CCP REST API integrations for task creation, routing, and retry logic.
• Configure Media Routing Domains (MRDs) and manage non-voice task concurrency.
• Design and implement dynamic, data-driven routing strategies for patient/member interactions based on real-time agent availability and business priorities.
• Build automated retry, escalation, and failover workflows for critical healthcare communications.
• Ensure all solutions align with HIPAA/PHI compliance and security best practices.
• Implement observability using tools such as OpenTelemetry, Splunk, Prometheus, and Grafana.
• Conduct resiliency testing including game days and chaos engineering exercises.
• Collaborate with business and clinical stakeholders.
Description
• Strong hands-on experience with Cisco PCCE in enterprise environments.
• Proven expertise in Cisco Finesse (agent desktop customization and gadget development).
• Experience with CCP REST APIs and XMPP-based integrations.
• Solid understanding of contact center routing logic (queues, skills, priorities, task routing).
• Experience designing high availability and disaster recovery solutions.
• Familiarity with messaging systems such as Kafka or Redis.
• Experience with observability and monitoring tools (Splunk, Prometheus, Grafana).
• Working knowledge of CI/CD practices (GitOps, Helm, ArgoCD).
• Proficiency with SQL Server or PostgreSQL.
• Experience working in healthcare or other regulated environments (HIPAA/PHI).
• Strong troubleshooting, communication, and documentation skills.
Nice to Have
• Experience integrating Google Contact Center AI (Dialogflow CX) with Cisco platforms.
• Familiarity with Genesys or other contact center platform migrations.
• Advanced knowledge of Docker/Kubernetes (OpenShift preferred).
• Scripting experience (Python, PowerShell) for automation.
• Experience with cloud platforms (AWS, GCP, Azure) in hybrid architectures.

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