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Cisco Call Jobs (NOW HIRING)

AmNet Services, Inc.

Systems Analyst - II

Cary, NC

A UCCaaS Repair/MACD technician will troubleshoot UCCaaS repairs and process MACD requests via Cisco Call Manager, CUCDM and Cisco Unity. The UCCaaS Repair/MACD technician will communicate directly ...

1 point system

Cisco CVP IVR Engineer

Plano, TX · On-site

Cisco, CVP, Call Studio, VXML, IVR, Contact Center, JAVA Note: Need min 9 years of experience with Bachelors degree. Must have: * Proficient in Cisco CVP platform and Call Studio: Understanding the ...

krg technology inc

Voice Engineer 2

Cary, NC

Cisco Unified Communication Manager vl0.5 and above. - Experience in Cisco Unified Call Manager Express and High Availability solutions. - Minimum 3-5 years' experience providing and implementing ...

Diverse Lynx Llc

NICE CXone Sr. Developer

Dearborn, MI · On-site

$65/hr

... of Cisco UCCE/UCCX call flows and routing logic. • Proficiency in programming languages (JavaScript, Python, or .NET). • Experience with REST APIs, web services, and data exchange formats (JSON ...

Govcio LLC

Cisco UC Engineer

Hampton, VA · On-site

$140K - $160K/yr

GovCIO is currently hiring for a Cisco UC Engineer to support modernization efforts. This position ... Proficiency with dial plan design, call routing, and numbering plans * Familiarity with video ...

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How much do cisco call jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for cisco call in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Cisco Call specialist?

A Cisco Call specialist is a professional responsible for managing, configuring, and troubleshooting Cisco's telecommunication systems, such as Cisco Unified Communications Manager (CUCM) and Cisco IP phones. They ensure that voice and video communications run smoothly within an organization, often handling tasks like system updates, user management, and issue resolution. Cisco Call specialists may work in IT departments, contact centers, or managed service providers. Their expertise helps maintain reliable and secure communication channels essential for business operations.

What are the key skills and qualifications needed to thrive as a Cisco Call Center Engineer, and why are they important?

To thrive as a Cisco Call Center Engineer, you need strong knowledge of networking, voice-over-IP (VoIP) technologies, and call center solutions, often backed by a degree in IT or related certifications like Cisco CCNA Collaboration. Familiarity with Cisco Unified Communications Manager (CUCM), Cisco Contact Center solutions, and troubleshooting tools is essential. Excellent problem-solving skills, attention to detail, and clear communication are standout soft skills for this role. These abilities enable efficient call center operations and ensure reliable, high-quality customer experiences.

What is the difference between Cisco Call and Cisco Network Technician?

AspectCisco CallCisco Network Technician
CertificationsCCNA Collaboration, CCNP CollaborationCCNA Routing and Switching, CCNP Routing and Switching
Work EnvironmentVoIP systems, communication networksNetwork infrastructure, hardware setup
Employer & Industry UsageTelecommunications, IT service providersIT departments, network service providers

The Cisco Call role focuses on managing and supporting VoIP and collaboration systems, requiring specific collaboration certifications. In contrast, the Cisco Network Technician handles broader network infrastructure tasks, often involving routing, switching, and hardware. Both roles are essential in network environments but differ in specialization and certification requirements.

What are some common challenges faced by professionals working in Cisco Call support roles, and how can they be managed?

Professionals in Cisco Call support roles often encounter challenges such as troubleshooting complex VoIP connectivity issues, managing urgent outage situations, and staying updated with frequent software updates and new features. Success in this role requires strong problem-solving skills, clear communication with both technical and non-technical stakeholders, and the ability to remain calm under pressure. Continuous learning through training and close collaboration with network engineers and IT teams can help address these challenges effectively and ensure consistent service quality.
More about Cisco Call jobs
What job categories do people searching Cisco Call jobs look for? The top searched job categories for Cisco Call jobs are:
Cisco Call jobs near you
Infographic showing various Cisco Call job openings in the United States as of May 2026, with employment types broken down into 15% Locum Tenens, 7% Full Time, 52% Part Time, and 26% Contract. Highlights an 82% Physical, 7% Hybrid, and 11% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Manager SME (Subject Matter Expert) with Security Clearance

Vision IT

Los Angeles, CA

Other

Posted 12 days ago

Job description

Position Summary
Vision IT is seeking a highly skilled Call Manager Subject Matter Expert (SME) to support enterprise voice and unified communications systems at Los Angeles Air Force Base. The ideal candidate will provide technical leadership, administration, troubleshooting, and sustainment of Cisco Call Manager and related VoIP infrastructure within a secure DoD environment. This role requires deep expertise in Cisco Unified Communications technologies, strong problem-solving skills, and the ability to support mission-critical communications systems onsite at LAAFB. (This Position is Contingent Upon Award) Key Responsibilities
Administer, configure, maintain, and support Cisco Unified Communications Manager (CUCM) environments
Serve as the technical SME for enterprise voice, VoIP, and unified communications systems
Perform system upgrades, patching, troubleshooting, and performance tuning
Support Cisco Unity Connection, voice gateways, SIP trunks, and related collaboration technologies
Monitor and maintain voice network availability, reliability, and security
Diagnose and resolve complex voice and network-related issues in a timely manner
Collaborate with cybersecurity, network, and systems teams to ensure compliance with DoD security standards
Develop and maintain technical documentation, diagrams, and standard operating procedures
Support incident response, change management, and continuity of operations activities
Provide technical guidance and mentorship to junior team members as needed
Required Qualifications
Active DoD Secret Clearance (must be current and maintainable)
CompTIA Security+ certification (or DoD 8570/8140 compliant equivalent)
10–15 years of experience supporting Cisco Unified Communications, VoIP, and enterprise telephony systems
Strong hands-on experience with Cisco Unified Communications Manager (CUCM)
Experience supporting VoIP, SIP, Cisco Unity, and enterprise collaboration platforms
Knowledge of voice gateways, dial plans, call routing, and QoS
Understanding of network protocols including TCP/IP, DNS, DHCP, and VLANs
Ability to troubleshoot complex unified communications environments
Ability to work onsite full-time at LAAFB
Preferred Qualifications
Cisco certifications such as CCNA Collaboration, CCNP Collaboration, or equivalent
Experience supporting DoD or federal government communication systems
Familiarity with DISA STIGs and DoD cybersecurity compliance requirements
Experience with Microsoft Teams voice integration or hybrid telephony environments
Strong communication, documentation, and customer support skills
Experience in highly available and mission-critical enterprise environments
Why Vision IT? At Vision IT, we lead with People First, ensuring our employees and customers thrive. We foster an environment of compassion, servant leadership, and operational excellence, enabling our teams to support mission-critical logistics with integrity and professionalism. If you are passionate about IT asset management, logistics, and ensuring operational success in a DoD environment, we want you on our team.

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