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Churn Zero Jobs (NOW HIRING)

AccuLynx

Manager of Customer Success

Chicago, IL · On-site

$100K - $120K/yr

Experience with CRM and Customer Success platforms (e.g., Salesforce, Churn Zero, HubSpot) * Data-driven decision maker with strong analytical skills * Excellent executive-level communication skills ...

Acculynx

Manager of Customer Success

Chicago, IL · On-site

$100K - $120K/yr

Experience with CRM and Customer Success platforms (e.g., Salesforce, Churn Zero, HubSpot) * Data-driven decision maker with strong analytical skills * Excellent executive-level communication skills

Acculynx

Manager of Customer Success

Chicago, IL

$100K - $120K/yr

Experience with CRM and Customer Success platforms (e.g., Salesforce, Churn Zero, HubSpot) * Data-driven decision maker with strong analytical skills * Excellent executive-level communication skills

Vontier

Customer Success Specialist

Phoenix, AZ

$85K - $90K/yr

Experience using SAP, Salesforce, and Churn Zero. * Driving customer value from product. * Experience building and growing long-term customer relationships. * Passionate customer service orientation ...

Vontier

Customer Success Specialist

Phoenix, AZ

$85K - $90K/yr

Experience using SAP, Salesforce and Churn Zero. * Driving customer value from product. * Experience building and growing long-term customer relationships. * Passionate customer service orientation ...

Teletrac Navman

Customer Success Specialist

Phoenix, AZ · On-site

$85K - $90K/yr

Experience using SAP, Salesforce and Churn Zero. * Driving customer value from product. * Experience building and growing long-term customer relationships. * Passionate customer service orientation ...

Teletrac Navman

Customer Success Specialist

Phoenix, AZ

$85K - $90K/yr

Experience using SAP, Salesforce and Churn Zero. * Driving customer value from product. * Experience building and growing long-term customer relationships. * Passionate customer service orientation ...

AppGate Cybersecurity, Inc.

GTM Engineer

Build, and maintain GTM automations and workflows, including AI-powered workflows and decisioning, to reduce manual effort and improve reliability within systems including SFDC, Churn Zero, ZoomInfo ...

Vector Solutions

Implementation Manager

Tampa, FL · Hybrid

Experience using Service Cloud, Churn Zero and other similar software * Experience working in a high growth SaaS environment. What You Can Expect From Us: * Friendly, open, and casual work ...

Black Duck Software, Inc.

Senior Program Manager

OR · On-site +1

$115K - $116K/yr

Experience with Salesforce, CPQ, NetSuite, Churn Zero, Reporting tools is a plus. * Proven success delivering complex programs in a matrixed SaaS or technology environment * Strong execution mindset ...

Vector Solutions

Implementation Manager

Tampa, FL · On-site

$50K - $65K/yr

Experience using Service Cloud, Churn Zero and other similar software * Experience working in a high growth SaaS environment. What You Can Expect From Us: * Friendly, open, and casual work ...

Black Duck Software, Inc.

Senior Program Manager

$118K - $119K/yr

Experience with Salesforce, CPQ, NetSuite, Churn Zero, Reporting tools is a plus. * Proven success delivering complex programs in a matrixed SaaS or technology environment * Strong execution mindset ...

Vector Solutions

Implementation Manager

Tampa, FL · On-site

Experience using Service Cloud, Churn Zero and other similar software * Experience working in a high growth SaaS environment. What You Can Expect From Us: * Friendly, open, and casual work ...

Vector Solutions

Implementation Manager

Tampa, FL · Hybrid

Experience using Service Cloud, Churn Zero and other similar software * Experience working in a high growth SaaS environment. What You Can Expect From Us: * Friendly, open, and casual work ...

Single Grain

Senior Manager, SEO/AEO

Los Angeles, CA · Remote

Your job is to deliver 115-120% Net Revenue Retention with zero unforced churn -- and to contribute insights that shape how the broader SEO team operates. This is a senior individual-contributor role.

Wag!

CRM & Retention Manager

Miami, FL · On-site

... churn, and reactivation, and partner with finance on retention contributions to the P&L. * Stay on the pulse of emerging CRM platforms, AI-driven personalization, and zero-party data strategies to ...

Wag Walking

CRM & Retention Manager

Miami, FL · On-site

... churn, and reactivation, and partner with finance on retention contributions to the P&L. * Stay on the pulse of emerging CRM platforms, AI-driven personalization, and zero-party data strategies to ...

Wag!

CRM & Retention Manager

Miami, FL

... churn, and reactivation, and partner with finance on retention contributions to the P&L. * Stay on the pulse of emerging CRM platforms, AI-driven personalization, and zero-party data strategies to ...

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Churn Zero information

What are the key skills and qualifications needed to thrive as a Customer Success Manager using ChurnZero, and why are they important?

To thrive as a Customer Success Manager using ChurnZero, you need a solid understanding of customer lifecycle management, SaaS account management, and data-driven decision-making, often supported by a bachelor’s degree in business or a related field. Proficiency with customer success platforms like ChurnZero, CRM systems (such as Salesforce), and the ability to analyze customer health metrics are typically required. Outstanding communication, problem-solving, and relationship-building skills are essential to proactively address client needs and drive retention. These competencies ensure you can leverage technology to maximize customer satisfaction, reduce churn, and contribute to recurring revenue growth.

What is the difference between Churn Zero vs Customer Success Manager?

AspectChurn ZeroCustomer Success Manager
Primary RoleCustomer retention platform, tools for tracking and reducing churnBuilds relationships, manages customer accounts, ensures satisfaction
Required SkillsData analysis, SaaS tools, customer engagement strategiesCommunication, relationship management, problem-solving
Work EnvironmentTech/software companies, SaaS industryVarious industries, B2B and B2C companies
CertificationsNone mandatory, but familiarity with SaaS tools helpfulCustomer success certifications beneficial

While Churn Zero is a platform used by customer success teams to monitor and reduce churn, a Customer Success Manager is a role responsible for directly managing customer relationships. Churn Zero provides the tools, whereas the Customer Success Manager applies them to retain clients and ensure satisfaction.

What are some common challenges faced by Customer Success Managers using ChurnZero, and how can they overcome them?

Customer Success Managers (CSMs) using ChurnZero often face challenges such as integrating the platform with existing CRM systems, ensuring data accuracy, and driving user adoption within their teams. Overcoming these challenges typically involves close collaboration with IT teams during onboarding, leveraging ChurnZero’s support resources, and participating in training sessions to maximize platform utilization. Regularly reviewing and updating data sources, as well as sharing best practices among team members, can help CSMs fully harness ChurnZero’s features and improve customer retention outcomes.

What is ChurnZero?

ChurnZero is a customer success software platform designed to help subscription businesses reduce customer churn and improve customer retention. It provides tools for tracking customer health, automating engagement, and analyzing user behavior to proactively address issues that may lead to cancellations. ChurnZero integrates with various CRM and support platforms, enabling customer success teams to personalize their outreach and maximize the lifetime value of each customer. The platform also offers robust analytics and reporting features to help businesses understand and optimize the customer journey.
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Churn Zero jobs near you
Infographic showing various Churn Zero job openings in the United States as of May 2026, with employment types broken down into 10% As Needed, 60% Full Time, 20% Contract, and 10% Nights. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

Manager of Customer Success

AccuLynx

Chicago, IL • On-site

$100K - $120K/yr

Full-time

Posted 7 days ago

Job description

We are seeking a strategic and hands-on Manager of Customer Success to lead and scale our Customer Success team within a fast-growing SaaS organization. This leader will drive retention, expansion, customer satisfaction, and operational excellence while building a high-performing, metrics-driven team.
The ideal candidate is both a player and a coach - comfortable building process, managing KPIs, developing talent, and stepping in with customers when needed.
Key Responsibilities
Team Leadership & Development
  • Lead, mentor, and develop a team of Customer Success Managers (CSMs)
  • Establish clear performance expectations aligned to retention and growth goals
  • Conduct regular 1:1s, coaching sessions, and performance reviews
  • Drive a high-accountability, customer-first culture
Customer Lifecycle Strategy
  • Oversee customers post onboarding focusing on adoption and expansion
  • Ensure customers realize measurable value from our SaaS platform
  • Monitor health scores and proactively reduce churn risk
  • Develop structured playbooks for high- and low-touch engagement models
Retention & Revenue Growth
  • Own revenue retention metrics
  • Partner with Sales on expansion strategy
  • Identify upsell opportunities within the customer base
Operational Excellence
  • Build and refine scalable customer success processes
  • Leverage CRM and CS tools to track KPIs and optimize workflows
  • Analyze data trends to drive improvements in adoption and retention
  • Create reporting dashboards for executive visibility
Cross-Functional Collaboration
  • Act as the voice of the customer internally
  • Partner with Product to influence roadmap decisions
  • Collaborate with Support and Training teams to improve customer experience
  • Escalate and coordinate resolution of high-priority customer issues

Requirements
  • 5+ years of experience in Customer Success focusing on small/medium size businesses. a SaaS environment
  • 2+ years of people management experience
  • Strong understanding of SaaS and SaaS metrics (MRR, Churn, CAC)
  • Experience with CRM and Customer Success platforms (e.g., Salesforce, Churn Zero, HubSpot)
  • Data-driven decision maker with strong analytical skills
  • Excellent executive-level communication skills

Salary Description
100000-120000

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