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Chargeback Analyst Team Lead Jobs (NOW HIRING)

Atrium

Chargeback Analyst

Edison, NJ · On-site

$60K - $80K/yr

They are looking to add a Chargeback Analyst to their team. They foster a collaborative environment where employees are encouraged to share ideas, drive process improvements, and support each other ...

millenniumsoft

Chargeback Analyst

Vernon Hills, IL · On-site

Document any identified gaps in chargeback procedures and work with the team leaders and managers ... Analytical problem solver with business acumen. Able to evaluate key business drivers and develop ...

Jj

Chargeback Analyst

Raritan, NJ · On-site

$65K - $104K/yr

Collaborate and lead communication with business partners such as Channel Partners, Operating ... Provide leadership to other team members and transfer knowledge across departments, Operating ...

Johnson and Johnson

Chargeback Analyst

Raritan, NJ · On-site

$65K - $104K/yr

Collaborate and lead communication with business partners such as Channel Partners, Operating ... Provide leadership to other team members and transfer knowledge across departments, Operating ...

Johnson & Johnson

Chargeback Analyst

Raritan, NJ · On-site

$65K - $104K/yr

Collaborate and lead communication with business partners such as Channel Partners, Operating ... Provide leadership to other team members and transfer knowledge across departments, Operating ...

Vaco LLC

Chargeback Analyst I (x3)

Saint Petersburg, FL · Remote

$19/hr

The Chargeback Analyst I - Temp is responsible for processing incoming fraud and/or non-fraud ... team in a fast-paced remote environme Determining compensation for this role (and others) at Vaco ...

Vaco LLC

Chargeback Analyst I (x3)

Saint Petersburg, FL · Remote

$19/hr

The Chargeback Analyst I - Temp is responsible for processing incoming fraud and/or non-fraud ... team in a fast-paced remote environme Determining compensation for this role (and others) at Vaco ...

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All JobsChargeback Analyst Team Lead Jobs

Chargeback Analyst Team Lead information

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$41

How much do chargeback analyst team lead jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for chargeback analyst team lead in the United States is $29.04, according to ZipRecruiter salary data. Most workers in this role earn between $23.32 and $34.38 per hour, depending on experience, location, and employer.

What is the difference between Chargeback Analyst Team Lead vs Chargeback Analyst?

AspectChargeback Analyst Team LeadChargeback Analyst
ResponsibilitiesSupervises team, manages dispute processes, ensures complianceHandles chargeback cases, investigates disputes, resolves customer issues
Required SkillsLeadership, dispute management, communicationAnalytical skills, attention to detail, dispute resolution
CertificationsRelevant certifications (e.g., PCI DSS, dispute management)Similar certifications often required
Work EnvironmentTeam supervision, coordination with departmentsIndividual case handling, data analysis

The main difference between a Chargeback Analyst Team Lead and a Chargeback Analyst is the level of responsibility. The Team Lead oversees the team and manages dispute processes, while the Analyst focuses on handling individual chargeback cases. Both roles require similar skills and certifications, but the Team Lead has additional leadership duties.

What are the main challenges a Chargeback Analyst Team Lead faces when managing a team, and how can they be addressed?

A Chargeback Analyst Team Lead often encounters challenges such as balancing high-volume dispute cases, ensuring accuracy under tight deadlines, and maintaining up-to-date knowledge of evolving card network regulations. Successfully addressing these challenges requires effective delegation, ongoing training, and fostering open communication within the team. Additionally, leveraging automation tools and regularly reviewing team performance metrics can help streamline processes and uphold service quality.

What are the key skills and qualifications needed to thrive as a Chargeback Analyst Team Lead, and why are they important?

To thrive as a Chargeback Analyst Team Lead, you need strong analytical skills, a solid understanding of payment processing, and experience in chargeback management, often supported by a degree in finance or a related field. Familiarity with chargeback management systems like Verifi, Ethoca, or internal banking software, as well as knowledge of card network regulations, is typically required. Exceptional leadership, problem-solving, and communication skills are vital for guiding a team and handling escalated cases. These skills are essential for minimizing financial losses, maintaining regulatory compliance, and ensuring effective team performance in a high-stakes financial environment.

What does a Chargeback Analyst Team Lead do?

A Chargeback Analyst Team Lead oversees a team responsible for managing and resolving chargeback disputes between customers, merchants, and banks. They coordinate workflow, mentor analysts, and ensure that cases are investigated and resolved efficiently and in compliance with industry regulations. The team lead also analyzes trends, provides training, and implements process improvements to maximize recovery rates and minimize financial losses. Additionally, they often serve as the primary point of contact for escalated cases and liaise with other departments to resolve complex issues.
What cities are hiring for Chargeback Analyst Team Lead jobs? Cities with the most Chargeback Analyst Team Lead job openings:
What states have the most Chargeback Analyst Team Lead jobs? States with the most job openings for Chargeback Analyst Team Lead jobs include:
Infographic showing various Chargeback Analyst Team Lead job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 84% Physical, 8% Hybrid, and 8% Remote job distribution, with an average salary of $60,411 per year, or $29 per hour.
Chargeback Analyst

Chargeback Analyst

Atrium

Edison, NJ • On-site

$60K - $80K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Atrium Health rating

7.6

Company rating: 7.6 out of 10

Based on 605 frontline employees who took The Breakroom Quiz

187th of 870 rated healthcare providers

Job description

Client Overview:
Our client is a leading manufacturing organization specializing in high-quality products for industrial and commercial customers. Their company is committed to operational excellence, continuous improvement, and the delivery of exceptional value to their clients. They are looking to add a Chargeback Analyst to their team. They foster a collaborative environment where employees are encouraged to share ideas, drive process improvements, and support each other's success.
Salary/Hourly Rate:
$60k - $80k Annually (commensurate with experience)
Position Overview:
The Chargeback Analyst is responsible for reviewing, validating, and resolving customer chargebacks and deductions related to pricing, promotions, shipping, and other manufacturing-related activities. This role works closely with Finance, Sales, Customer Service, and Operations to ensure accurate billing, timely dispute resolution, and reduction of preventable chargebacks. The ideal candidate will have strong analytical skills, attention to detail, and experience in a manufacturing or distribution environment.
Responsibilities of the Chargeback Analyst:
  • Review and analyze customer chargebacks, deductions, and disputes for accuracy and validity.
  • Investigate root causes of chargebacks (pricing discrepancies, shortages, returns, freight issues, promotions, etc.).
  • Collaborate with internal departments (Finance, Sales, Customer Service, Operations, Supply Chain) to gather documentation and resolve issues.
  • Prepare and submit responses or disputes to customers within required timelines.
  • Maintain detailed records of all chargeback activities, decisions, and outcomes.
  • Identify trends and recurring issues and recommend and support process improvements to reduce future chargebacks.
  • Reconcile accounts and ensure proper application of credits, debits, and adjustments.
  • Assist with month-end close activities related to deductions and chargebacks.
  • Generate reports and metrics on chargeback volumes, recovery rates, and root causes for management review.
  • Support internal and external audits by providing required documentation and analysis.
Required Experience/Skills for the Chargeback Analyst:
  • 2+ years of experience in chargeback, deductions, accounts receivable, or related financial analysis role.
  • Experience in a manufacturing, distribution, or consumer products environment.
  • Strong analytical and problem-solving skills with close attention to detail and accuracy.
  • Proficiency with Microsoft Excel and ERP systems (e.g., SAP, Oracle, JD Edwards, or similar).
  • Ability to interpret contracts, pricing agreements, and customer terms.
  • Strong written and verbal communication skills; ability to interact effectively with internal teams and customers.
  • Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Preferred Experience/Skills for the Chargeback Analyst:
  • Experience working with major retail, industrial, or distribution customers and their deduction/chargeback portals.
  • Familiarity with EDI transactions and related documentation.
  • Knowledge of manufacturing processes, inventory flows, and logistics.
  • Experience with data visualization or reporting tools (e.g., Power BI, Tableau).
  • Continuous improvement mindset with experience in process mapping or root cause analysis methodologies (e.g., Lean, Six Sigma).
Education Requirements:
  • Bachelor's degree in Finance, Accounting, Business, Supply Chain, or a related field is preferred.
  • An equivalent combination of education and relevant experience will be considered.
Benefits:
  • Competitive salary and performance-based incentives.
  • Medical, dental, and vision insurance.
  • Company-paid life and disability insurance.
  • 401(K) with company match.
  • Paid time off and company holidays.
  • Professional development and training opportunities.
  • Collaborative, team-oriented work environment within a growing manufacturing organization.
About Atrium: What you do matters. Guided by our Applicant-Centric™ approach, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team committed to your growth and success.
By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy .
As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO
Position ID: 397448

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About Atrium Health

Sourced by ZipRecruiter

Atrium Health is one of the nation's leading healthcare organizations, connecting patients with on-demand care, world-class specialists and the region's largest primary care network. A recognized leader in healthcare delivery, quality and innovation, our foundation rests on providing clinically excellent and compassionate care. We've been serving our community since 1940, when we opened our doors as Charlotte Memorial Hospital. Since then, our network has grown to include more than 40 hospitals and 900 care locations ranging from doctors' offices to behavioral health centers to nursing homes. Our focus: Delivering the highest quality patient care, supporting medical research and education, and joining with partners outside our walls to keep our community healthy.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

1940

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