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Bpo Manager Jobs in Decatur, GA (NOW HIRING)

IST Management Services

Mailroom Clerk

Atlanta, GA

$15/hr

IST Management is a BPO Company (Business Process Outsourcing) specializing in providing solutions for the management of physical and digital information through Facilities Management, eDiscovery, ...

Insite Managed Solutions

Client Advisor

Atlanta, GA

In this role, you will manage and grow a portfolio of client accounts and projects by creating ... in BPO, contact center, or client-facing consulting environments * Demonstrated success owning ...

Bold Business

DWDM Engineer

Atlanta, GA

$124K - $160K/yr

Capacity Management: Design wavelength allocation maps and manage the growth of C-band and L-band ... Bold Business is a US-based global business process outsourcing (BPO) firm with over 25 years of ...

StubHub

Head of Global Customer Success

Atlanta, GA · Hybrid

... centers, both internal and BPO locations, building high-performing teams, and delivering ... Drive change management efforts to ensure successful adoption of AI tools and new ways of working ...

Transworld Systems Inc.

VP, Corporate Counsel

Atlanta, GA · On-site +1

$145K - $185K/yr

... management, loan servicing, and complementary BPO solutions. With revenues more than $500M, TSI's customer base includes Fortune 100 corporations, financial institutions, hospitals, government ...

VXI Global Solutions

WFM SP3; Cap Planner

Atlanta, GA · On-site +1

The Workforce Management (WFM) Capacity Planner is responsible for forecasting workload demand and ... Experience in BPO or large contact center environments * Knowledge of financial modeling, cost ...

Infosys Limited Digital

Process Specialist

Atlanta, GA · On-site

Project management skills Who We Are Infosys McCamish Systems,( located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPO Limited. ( Infosys McCamish was ...

BDA

Client Service Coordinator

Atlanta, GA · On-site

$50K - $52K/yr

EXPERIENCE REQUIREMENTS * 2+ years of experience in sales coordination, account management, or purchasing, preferably in BPO, e-commerce, retail, or merchandising industries. * Experience in customer ...

BDA

Client Service Coordinator

Atlanta, GA · Hybrid

$50K - $52K/yr

EXPERIENCE REQUIREMENTS * 2+ years of experience in sales coordination, account management, or purchasing, preferably in BPO, e-commerce, retail, or merchandising industries. * Experience in customer ...

Vaco LLC

Financial Coordinator

Alpharetta, GA · Hybrid

Support the long?term goal of transitioning this function to an external managed services or BPO partner. Identify risks, gaps, or inconsistencies early and recommend practical solutions. What We're ...

BDA

Client Service Coordinator

Atlanta, GA · Hybrid

$50K - $52K/yr

EXPERIENCE REQUIREMENTS * 2+ years of experience in sales coordination, account management, or purchasing, preferably in BPO, e-commerce, retail, or merchandising industries. * Experience in customer ...

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Bpo Manager information

See Decatur, GA salary details

$26.8K

$79.7K

$134.2K

How much do bpo manager jobs pay per year?

As of Jun 8, 2026, the average yearly pay for bpo manager in Decatur, GA is $79,743.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,800.00 and $113,700.00 per year, depending on experience, location, and employer.

What is a BPO Manager job?

A BPO Manager oversees the operations of a Business Process Outsourcing (BPO) company or department, ensuring efficient service delivery and client satisfaction. They manage teams, monitor performance metrics, and implement strategies to enhance productivity and quality. Their role also involves staffing, training, and maintaining compliance with industry standards. Successful BPO Managers possess strong leadership, communication, and problem-solving skills to drive operational excellence.

What are the key skills and qualifications needed to thrive in the Bpo Manager position, and why are they important?

To thrive as a BPO Manager, you need expertise in operations management, process optimization, team leadership, and a bachelor’s degree in business or a related field. Familiarity with CRM platforms, workforce management software, and quality assurance tools—as well as certifications like Six Sigma—are often essential. Outstanding communication, conflict resolution, and motivational skills differentiate top performers in this role. These abilities ensure effective team management, high client satisfaction, and consistent achievement of performance metrics in a dynamic BPO environment.

What are the typical daily responsibilities of a BPO Manager?

A BPO Manager’s daily responsibilities often include overseeing team operations, monitoring key performance indicators (KPIs), and implementing process improvements to ensure service quality. They regularly hold meetings with team leads to review progress, address challenges, and ensure alignment with client expectations. In addition, BPO Managers handle escalations, coordinate with HR for staffing needs, and collaborate with clients to manage projects and resolve issues. This dynamic role involves a mix of leadership, analytics, and client-facing tasks, making it both challenging and rewarding for those who enjoy a fast-paced environment.

What job categories do people searching Bpo Manager jobs in Decatur, GA look for? The top searched job categories for Bpo Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Bpo Manager jobs? Cities near Decatur, GA with the most Bpo Manager job openings:
Bpo Manager jobs near you
Mailroom Clerk

Mailroom Clerk

IST Management Services

Atlanta, GA

$15/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

IST Management rating

5.9

Company rating: 5.9 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

156th of 209 rated facilities management

Job description

Overview

Consider a new career today as a Mailroom Clerk with IST Management Services, the fastest-growing, national, facilities management company in the industry. IST Management is a BPO Company (Business Process Outsourcing) specializing in providing solutions for the management of physical and digital information through Facilities Management, eDiscovery, and Electronic Document Management services.

Benefits Include: Medical, Dental, Vision, STD, LTD, Life, 401k, and Paid Time Off

The Opportunity: IST is looking for friendly, service-oriented, customer focused people with a passion for excellence. We offer professional training, skill enhancement and opportunities to advance toward supervisor, assistant manager and site manager positions.

Hourly Compensation: $15.00 - $15.00

Schedule - Monday through Friday, 7:30am-4:30pm

Check out istmanagement.com for more info on us!

Responsibilities

Job Responsibilities:

  • Mailroom and scan operations; Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
  • Shipping & Receiving; Updating employee lists; Pick-up and deliver mail, parcels, and faxes to customers
  • Lift large bundles of mail, overnight packages and shipments of paper; Handle time-sensitive material like confidential, urgent packages
  • Demonstrate flexibility in satisfying customer demands in a high volume, production environment
  • Consistently adhere to business procedure guidelines; Take direction from supervisor or site manager
  • Participate in cross-training Maintain all logs and reporting documentation; attention to detail
  • Adhere to all safety procedures; Perform other tasks as assigned
Qualifications

Qualifications:

  • High school diploma or equivalent (GED) 
  • Customer Service/ Hospitality/ Retail background preferred
  • Professional appearance and demeanor; Keyboarding and windows environment PC skills
  • Excellent communication skills both verbal and written
  • Ability to effectively work individually or in a team environment; Competency in performing multiple functional tasks
  • Ability to meet employer's attendance policy; A valid drivers license and access to reliable transportation to and from work
  • Lifting up to 55 pounds

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@istmanagement.com.

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.

Employment Type: FULL_TIME

What IST Management employees say

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