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Bpo Manager Jobs in Decatur, GA (NOW HIRING)

Resolv.Global

BPO AI Solutions Architect

Atlanta, GA · Remote

$64.50 - $85/hr

About the Role As a BPO AI Solutions Architect, you will work closely with prospects, clients, and ... Design AI-powered solutions for customer service, collections, recruiting, workforce management ...

Infosys

Senior Manager - Client Services

Atlanta, GA · On-site

Wide variety of BPO, Management Consulting and Business Consulting engagement experience. Note: Applicants for employment in the U.S. must possess work authorization which does not require ...

Toyota

Supplier Operations Manager

Alpharetta, GA · On-site

Experience in global BPO financial services environments across multiple regions/time zones ... Experience with workforce and demand management tools or methodologies. * Experience leading ...

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Bpo Manager information

See Decatur, GA salary details

$26.8K

$79.7K

$134.2K

How much do bpo manager jobs pay per year?

As of Jun 8, 2026, the average yearly pay for bpo manager in Decatur, GA is $79,743.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,800.00 and $113,700.00 per year, depending on experience, location, and employer.

What is a BPO Manager job?

A BPO Manager oversees the operations of a Business Process Outsourcing (BPO) company or department, ensuring efficient service delivery and client satisfaction. They manage teams, monitor performance metrics, and implement strategies to enhance productivity and quality. Their role also involves staffing, training, and maintaining compliance with industry standards. Successful BPO Managers possess strong leadership, communication, and problem-solving skills to drive operational excellence.

What are the key skills and qualifications needed to thrive in the Bpo Manager position, and why are they important?

To thrive as a BPO Manager, you need expertise in operations management, process optimization, team leadership, and a bachelor’s degree in business or a related field. Familiarity with CRM platforms, workforce management software, and quality assurance tools—as well as certifications like Six Sigma—are often essential. Outstanding communication, conflict resolution, and motivational skills differentiate top performers in this role. These abilities ensure effective team management, high client satisfaction, and consistent achievement of performance metrics in a dynamic BPO environment.

What are the typical daily responsibilities of a BPO Manager?

A BPO Manager’s daily responsibilities often include overseeing team operations, monitoring key performance indicators (KPIs), and implementing process improvements to ensure service quality. They regularly hold meetings with team leads to review progress, address challenges, and ensure alignment with client expectations. In addition, BPO Managers handle escalations, coordinate with HR for staffing needs, and collaborate with clients to manage projects and resolve issues. This dynamic role involves a mix of leadership, analytics, and client-facing tasks, making it both challenging and rewarding for those who enjoy a fast-paced environment.

What job categories do people searching Bpo Manager jobs in Decatur, GA look for? The top searched job categories for Bpo Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Bpo Manager jobs? Cities near Decatur, GA with the most Bpo Manager job openings:
Bpo Manager jobs near you
Retail BPO Business Development Director

Retail BPO Business Development Director

Tachyon Technologies LLC

Atlanta, GA • On-site

Full-time

Posted 22 days ago

Job description

Overview:
Job Description:
We are seeking a Retail BPO Business Development Director with strong experience in retail domain functions and BPO sales. The ideal candidate will have 15-20 years of experience in Retail Business functions such as Merchandising, Digital, Supply Chain, or Store Operations, along with a proven track record in Retail BPO sales and client relationship management. Candidates with prior VP/Director-level experience at leading retailers who later transitioned into consulting or BPO sales organizations are highly preferred.
Key responsibilities:
  • Drive business development and sales growth for Retail BPO services across the US market
  • Build and maintain relationships with retail industry decision-makers and stakeholders
  • Identify new business opportunities within Retail, Merchandising, Digital Commerce, and Supply Chain domains
  • Develop strategic sales plans and lead end-to-end sales cycles
  • Collaborate with delivery, consulting, and leadership teams to position BPO solutions
  • Leverage existing retail industry network to generate leads and client engagements
  • Support proposal development, solution presentations, and contract negotiations
  • Stay updated on retail industry trends, digital transformation, and BPO market dynamics

Professional Skills:
  • 15-20 years of experience in Retail and BPO/Consulting industry
  • Strong Retail domain expertise in Merchandising, Digital, Supply Chain, or Store Operations
  • Proven experience in Retail BPO sales and business development
  • Existing network of retail industry contacts across the US market
  • Experience working with Tier-1 consulting or BPO organizations
  • Strong leadership, communication, and stakeholder management skills
  • Experience handling enterprise retail accounts and strategic partnerships

Skills:
Retail BPO Sales, Business Development, Retail Operations, Merchandising, Supply Chain Management, Digital Retail, Client Relationship Management, Retail Consulting, Account Management, Strategic Sales, Outsourcing Solutions, Stakeholder Management, Enterprise Sales, Retail Transformation, US Retail Market Expertise

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