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Associate Director Of Operations Jobs in Rochester, MN

Marvin

Director of Customer Service

Rochester, MN

$135K - $180K/yr

As the Director of Customer Service, you'll lead the talented team responsible for supporting our ... You'll champion service excellence, strengthen operational efficiency, and bring new ideas forward ...

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Regional Operations Coordinator

Hayfield, MN · Remote

$65K - $80K/yr

... to the Director of Operations immediately. * Track running tonnage totals per job and alert the ... Associate's or Bachelor's degree in Agriculture, Logistics, Supply Chain Management, Business, or a ...

Return

Regional Operations Coordinator

Hayfield, MN · On-site +1

$65K - $80K/yr

... to the Director of Operations immediately. * Track running tonnage totals per job and alert the ... Associate's or Bachelor's degree in Agriculture, Logistics, Supply Chain Management, Business, or a ...

AEG

Director of Food and Beverage

Rochester, MN · On-site

The Director of Food & Beverage is responsible for the strategic leadership and operational management of all food and beverage operations at Mayo Civic Center. This role oversees concessions ...

ASM Global

Director of Food and Beverage

Rochester, MN · On-site

The Director of Food & Beverage is responsible for the strategic leadership and operational management of all food and beverage operations at Mayo Civic Center. This role oversees concessions ...

ASM Global

Director of Food and Beverage

Rochester, MN · On-site

The Director of Food & Beverage is responsible for the strategic leadership and operational management of all food and beverage operations at Mayo Civic Center. This role oversees concessions ...

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All JobsAssociate Of Operations JobsAssociate Director Of Operations JobsAssociate Director Of Operations Jobs in Rochester, MN

Associate Director Of Operations information

See Rochester, MN salary details

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How much do associate director of operations jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for associate director of operations in Rochester, MN is $26.68, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $30.77 per hour, depending on experience, location, and employer.

What is the difference between Associate Director Of Operations vs Operations Manager?

AspectAssociate Director Of OperationsOperations Manager
Required CredentialsBachelor's degree, often advanced degrees or certifications in management or businessBachelor's degree, relevant experience in operations management
Work EnvironmentStrategic planning, overseeing multiple departments, higher-level decision makingDay-to-day operations, team supervision, process implementation
Employer & Industry UsageCorporate, manufacturing, healthcare, logisticsRetail, manufacturing, service industries, corporate settings
Common Search & Comparison IntentUnderstanding leadership roles, career progression, responsibilitiesOperational tasks, team management, process improvement

The Associate Director Of Operations typically holds a higher strategic role with broader responsibilities and often requires advanced education or certifications. Operations Managers focus more on daily operational tasks and team supervision. Both roles are vital in organizational success but differ mainly in scope and level of strategic involvement.

What are some common challenges faced by an Associate Director of Operations, and how can they be addressed?

Associate Directors of Operations often encounter challenges such as balancing strategic planning with day-to-day operational demands, managing cross-departmental communication, and optimizing workflows to increase efficiency. Successfully addressing these challenges involves strong organizational skills, proactive stakeholder engagement, and the ability to adapt quickly to shifting priorities. Building effective teams, leveraging data for decision-making, and fostering a culture of continuous improvement are also crucial for overcoming obstacles and driving operational excellence.

What are Associate Directors of Operations?

Associate Directors of Operations are mid-to-senior level professionals responsible for overseeing the daily operations of a company or organization. They help develop and implement operational strategies, manage teams, optimize workflows, and ensure that business objectives are met efficiently. Typically, they work closely with other department heads and report to the Director of Operations or higher-level executives. Their role is crucial in improving productivity, maintaining quality standards, and supporting organizational growth.

What are the key skills and qualifications needed to thrive as an Associate Director of Operations, and why are they important?

To thrive as an Associate Director of Operations, you need strong leadership, project management, and analytical skills, often backed by a bachelor’s or master’s degree in business or a related field. Proficiency with enterprise resource planning (ERP) systems, data analytics tools, and process improvement methodologies such as Six Sigma is highly valued. Outstanding communication, problem-solving abilities, and adaptability help you excel in cross-functional team environments and drive operational excellence. These skills are crucial for optimizing processes, managing teams effectively, and achieving organizational goals.
What are popular job titles related to Associate Director Of Operations jobs in Rochester, MN? For Associate Director Of Operations jobs in Rochester, MN, the most frequently searched job titles are:
What job categories do people searching Associate Director Of Operations jobs in Rochester, MN look for? The top searched job categories for Associate Director Of Operations jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Associate Director Of Operations jobs? Cities near Rochester, MN with the most Associate Director Of Operations job openings:
Associate Director Of Operations jobs near you
Director of Customer Service

Director of Customer Service

Marvin

Rochester, MN

$135K - $180K/yr

Full-time

Medical, Retirement

Posted 8 days ago

Job description

Job Overview:

Step into a role where you’ll shape the heart of the customer experience at Marvin. As the Director of Customer Service, you’ll lead the talented team responsible for supporting our premium, highly customizable products and ensuring customers feel guided, informed, and inspired throughout their journey with us. You’ll champion service excellence, strengthen operational efficiency, and bring new ideas forward that elevate every interaction. By partnering closely with teams across the business, you’ll help drive a customer experience that feels seamless, trusted, and distinctly Marvin.

The Director will lead a team that provides architectural, technical, and sales support for a premium and complex product portfolio. This position requires a balance of leadership, customer care, process improvement, and performance management.

This job is located in Warroad, MN. If you're considering relocating to Warroad, you may be eligible for a relocation benefit package to assist with your move. Marvin offers an extensive relocation benefit package that includes the movement of your household goods, temporary housing, and much more - in addition to a relocation counselor to assist you throughout the entire journey.

Highlights of your role:
  • Manage and develop a team of direct reports across Customer Care and Operations Support.
  • Shape key performance measures that strengthen trust, loyalty, and brand affinity
  • Transform customer insights into thoughtful improvements and enhanced service moments
  • Monitor and drive performance metrics (CSAT, NPS, turnaround times, resolution rates, eNPS, and retention).
  • Collaborate with Operations, CX, Digital, Sales, and Marketing to support engagement strategies, product launches, and campaigns.
  • Support the evolution of tools and processes that modernize and elevate the customer experience
You're a good fit if you have (or if you can):
  • Inspire teams to deliver with poise, professionalism, and a polished service mindset
  • Use data and insights to guide sophisticated, strategic decisions
  • Create scalable solutions that protect and elevate the customer journey
  • Build strong cross-functional relationships grounded in clarity and collaboration
  • Lead digital transformation using Salesforce workflows and AI to modernize service
Also want to make sure you have:
  • Bachelor’s degree required; master’s preferred
  • 8+ years in progressive customer service leadership roles, with proven success in team development and cross-functional collaboration.
  • Familiarity with customer care systems and emerging technologies.
  • Occasional travel to customer sites and internal teams.
We invite you to See Yourself at Marvin:

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.

Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

  • $300 annual wellbeing account to spend on what helps you feel happy + healthy
  • Better Living Day! (a paid day off to go have some fun)
  • Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
  • Giving at Marvin – participate in organized volunteer opportunities
  • Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

Marvin is an Equal Opportunity Employer:

Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at CareerSupport@marvin.com.

Compensation: $135,000 - $180,000

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