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Aps Customer Service Jobs (NOW HIRING)

APS

Transmission Contract & Services Analyst

Phoenix, AZ · On-site

$68K - $82K/yr

Our service territory stretches across the state, from the border town of Douglas to the vistas of ... Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the ...

APS

Customer Service Specialist

Ripon, CA

$18 - $24/hr

Customer Service Specialist Temp To Hire Join a dynamic team as a Customer Service Specialist, where you'll play a pivotal role in ensuring exceptional customer experiences. Your primary ...

APS

Natural Resource Specialist I/II

Flagstaff, AZ · On-site

Our service territory stretches across the state, from the border town of Douglas to the vistas of ... Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the ...

KBR

APS-3: Transportation Supervisor

Charleston, SC · On-site

KBR also provides maintenance services and logistical support for other Army programs, IAW ... Ensures quality is built into the processes and ensures requirements are met and achieves customer ...

APS

Natural Resource Specialist I/II

Tempe, AZ

Our service territory stretches across the state, from the border town of Douglas to the vistas of ... Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the ...

KBR

APS-3: Transportation Supervisor

Goose Creek, SC · On-site

KBR also provides maintenance services and logistical support for other Army programs, IAW ... Ensures quality is built into the processes and ensures requirements are met and achieves customer ...

APS

Vendor Management Compliance Analyst

Phoenix, AZ · On-site

Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the ... services, work quality, performance requirements, production costs, delivery schedules and other ...

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How much do aps customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for aps customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an APS Customer Service Representative, and why are they important?

To thrive as an APS Customer Service Representative, you need strong communication skills, problem-solving abilities, and experience in customer support, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic office applications is typically required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport and resolve issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive company reputation.

What are APS Customer Service representatives?

APS Customer Service representatives are professionals who assist customers of APS (Arizona Public Service), the largest electric utility in Arizona. They help customers with billing inquiries, service requests, outage reports, and general questions about electricity services. Their role is to ensure customer satisfaction by providing accurate information, resolving issues efficiently, and guiding customers through various APS services and programs. APS Customer Service representatives typically communicate with customers via phone, email, or online chat. They play a vital role in maintaining positive customer relations and supporting the company’s commitment to reliable service.

What is the difference between Aps Customer Service vs Aps Call Center Representative?

AspectAps Customer ServiceAps Call Center Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentOffice or remote customer support settingsCall center environment, handling inbound/outbound calls
Employer & Industry UsageUtilities, telecommunications, service providersUtilities, telecommunications, service providers
Common Search & ComparisonFocuses on customer support and problem resolutionFocuses on handling calls, data entry, and customer inquiries

Both roles involve customer interaction and require similar credentials. Aps Customer Service typically emphasizes broader customer support, while Aps Call Center Representative focuses on call handling and communication. The choice depends on whether you prefer direct customer support or call-based tasks within the same industry.

What are some common challenges faced by APS Customer Service representatives and how can they overcome them?

APS Customer Service representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and staying updated with policy or system changes. To overcome these, it's helpful to develop strong communication and problem-solving skills, remain patient and empathetic, and actively participate in ongoing training sessions. Working closely with team members and supervisors can also provide support and guidance when dealing with particularly complex issues.
What cities are hiring for Aps Customer Service jobs? Cities with the most Aps Customer Service job openings:
What states have the most Aps Customer Service jobs? States with the most job openings for Aps Customer Service jobs include:
What job categories do people searching Aps Customer Service jobs look for? The top searched job categories for Aps Customer Service jobs are:
Aps Customer Service jobs near you
Infographic showing various Aps Customer Service job openings in the United States as of June 2026, with employment types broken down into 33% As Needed, and 67% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Transmission Contract & Services Analyst

Transmission Contract & Services Analyst

APS

Phoenix, AZ • On-site

$68K - $82K/yr

Other

Posted 18 days ago

Atlanta Public Schools rating

5.3

Company rating: 5.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

468th of 545 rated elementary and secondary schools

Job description

Arizona Public Service generates clean, reliable and affordable energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state's largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.

Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country's fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.  

Summary

The Transmission Contracts & Services Analyst is responsible for the preparation, coordination, and administration of transmission interconnection agreements and other Transmission & Distribution (T&D) related contracts with utilities, customers, and external partners. This role ensures contract requests are accurate, compliant, and aligned with technical and operational requirements. The analyst maintains multiple databases, tracks contractual and financial data, and prepares operational and regulatory reporting for internal stakeholders and external entities. Additionally, the position serves as a key liaison with contractual partners, supporting relationship management, communications, and cross-functional coordination to ensure successful execution of transmission service agreements and related initiatives.

Minimum Requirements
  • BS/BA in business, economics, mathematics, accounting, finance or engineering plus four (4) years of commercial contracting, project management or utility environment, including some contract and/or transmission system knowledge. In lieu of degree, eight (8) years of combined education and experience in commercial contracting, project management or utility environment, including contract, regulatory, and/or transmission system knowledge.
    Preferred Special Skills, Knowledge or Qualifications:
  • Demonstrated knowledge and abilities in administering and developing commercial contracts, contract negotiations, utility policy, and economics.
  • Excellent interpersonal skills and oral and written communication skills to make presentations on contract related issues in a clear and understandable manner.
  • Ability to analyze and interpret data and work with Credit Risk Department and Accounting to ensure accurate reporting and tracking of Customer financial requirements associated with Transmission Contracts as well as all budget items related to the Joint Participant projects.
  • Project management skills.
  • Working knowledge of contract law and application.
  • Word, Excel, Maximo, Powerplant and SharePoint.
Major Accountabilities

1) Evaluate generator and transmission interconnection requests submitted by customers to determine whether application requirements have been met including analysis of business need.
Collaborate with other T&D units to determine if technical specifications are appropriate. Prepare and maintain contracts.
2) Maintain contract standards, processes, and procedures (3Ps). Monitor process compliance against regulatory rules, recommend process changes and updates, and update stakeholders with changes to standards, processes, and procedures.
3) Liaison with customers to establish customer accounts and work with Treasury and Accounting to administer credit and deposits for interconnection applications.
4) Participate in the coordination of Joint Participant Projects and Engineering & Operations (E&O) Committee meetings. Ensures all APS internal support units are prepared for the biannual meetings by working with Accounting and FBO to analyze, prepare and propose upcoming maintenance, operation, and replacement spend and projects.
5) Maintain the customer interconnection database (Queue) both internally and by posting on external Open Access Same-Time Information System (OASIS) site. Analyze Queue metrics to identify opportunities for process improvements.
6) Prepare and maintain regulatory filings in partnership with APS Federal Regulatory group. Update and maintain the Electronic Quarterly Report (reporting contracts) on a quarterly basis. Gather transmission service study and interconnection study metrics for quarterly submission to FERC.

Export Compliance / EEO Statement
This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.
Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.
For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).
Arizona Public Service is a smoke free workplace.

Hybrid: Employees in hybrid roles work both in their home offices (virtually) and alongside their colleagues (in person).

In order for employees to build strong relationships and to promote meaningful in-person interactions, hybrid employees are expected to work about 40% of their time in-person at an APS or other (non-home office) location. 


*Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees). 

*Working from a home office requires adequate technology and an appropriate ergonomic set up. 

*Role types are subject to change based on business need. 

Role type langauge was updated on 10/28/2024

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