Aps Customer Service Jobs (NOW HIRING)

The Customer Project Associate/Representative coordinates and oversees moderately complex customer projects, primarily those classified as Level 1, 2 and 3 (Customer Project Representative) projects. Ensures alignment across various functional areas to meet critical objectives under tight timelines. Develops and monitors comprehensive work plans covering schedules, milestones, expenditures, and budget estimates and variances.

Note: Surprise Location 

Customer Project Associate 

• A Bachelors degree in Business Administration, Construction Management or other job-related field from an accredited college or university plus one (1) year experience in project management, utility construction, customer-facing roles and/or other job-related fields.
• Or, Associates degree plus three (3) years experience in project management, utility construction, customer-facing roles and/or other job-related fields.
• Or, high school diploma/GED plus five (5) years experience in project management, utility construction, customer-facing roles and/or other job-related fields.
• Valid Arizona Drivers License.

Customer Project Representative 

• A Bachelors degree in Business Administration, Construction Management or other job-related field from an accredited college or university plus three (3) years experience in project management, utility construction, customer facing roles involving scope definition, timeline coordination, budget management and stakeholder engagement and/or other job-related fields. 
• Or, Associates degree plus five (5) years experience in project management, utility construction, customer-facing roles involving scope definition, timeline coordination, budget management and stakeholder engagement and/or other job-related fields.
• Or, high school diploma/GED plus seven (7) years experience in project management, utility construction, customer-facing roles involving scope definition, timeline coordination, budget management and stakeholder engagement and/or other job-related field.
• Valid Arizona Drivers License.

Preferred Special Skills, Knowledge or Qualifications: Experience in electric utility industry and customer-facing roles. Ability to adapt and respond to a variety of stakeholders. Ability to manage complaints, negotiate and problem-solve. Business planning and project management skills. Proficiency in Windows, Word, Excel, CC&B, GIS, Maximo, Primavera and other work order/project management tools. Analytical skills for evaluating project variables. Basic electricity knowledge, drafting/CAD experience and completion of college-level Algebra. Strong interpersonal, verbal and written communication skills. 

1) Perform as project representative for moderately complex projects (primarily level 1, 2 and 3 projects which typically include new services, moderate-scope power extensions, smaller multi-family units or developments, and other smaller commercial customers).
Plan, schedule, and coordinate all facets of the project from initiation through construction, energization and close out. Ensure consideration is given for the best company source of power and most cost-effective design and adhering to the specified area as requested by the city for new installs, upgrades or relocations.
2) Perform planning, designing, scheduling, and coordinating all facets of the project from initiation through construction, energization, and close-out.
3) Effectively interface with customers/developers, internal departments, and municipalities to assess their needs, determine the scope of the project, obtain plans, maps, and or drawings. Determine the layout of company facilities, consulting with external customers and/or municipality liaison and /or internal Planning and Operations as needed.
4) Determine the need to obtain easements from property owners and permits from municipal authorities; process through APS right of way to obtain required easement and permit documents; and design the project and preparing drawings.
5) Gain and utilize knowledge of staking jobs in the field. Obtain easements from the property owner. Design the project and prepare conceptual drawings or coordinate with design department.
6) Prepare the work authorization (WA) and the estimates for both labor and material. When required, prepare extension agreements/contracts, coordinate request for feasibility studies, invoicing, and obtain approvals.
7) Conduct various inspections prior to and during construction such as trenching, conduit, walls/fences, foundation pads, metering equipment and on-site visits to ensure the project is on schedule, and within code and company specifications.
8) Trouble shoot and resolve routine problems encountered. Keep other company departments informed of activities that affect current and future facilities.
9) Update related project management and customer information databases and close out the project upon completion.
10) Contribute to the development and fostering of strong working relationships and partnerships with internal departments, customers, and outside companies.
11) Works under moderate supervision.

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.
Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.
For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).
Arizona Public Service is a smoke free workplace.