Aps Customer Service Jobs (NOW HIRING)

Summary

The Customer Project Associate/Representative coordinates and oversees moderately complex customer projects, primarily those classified as Level 1, 2 and 3 (Customer Project Representative) projects. Ensures alignment across various functional areas to meet critical objectives under tight timelines. Develops and monitors comprehensive work plans covering schedules, milestones, expenditures, and budget estimates and variances.

Minimum Requirements

Customer Project Representative 

• A Bachelors degree in Business Administration, Construction Management or other job-related field from an accredited college or university plus three (3) years experience in project management, utility construction, customer facing roles involving scope definition, timeline coordination, budget management and stakeholder engagement and/or other job-related fields. 
• Or, Associates degree plus five (5) years experience in project management, utility construction, customer-facing roles involving scope definition, timeline coordination, budget management and stakeholder engagement and/or other job-related fields.
• Or, high school diploma/GED plus seven (7) years experience in project management, utility construction, customer-facing roles involving scope definition, timeline coordination, budget management and stakeholder engagement and/or other job-related field.
• Valid Arizona Drivers License.

Customer Project Associate 

• A Bachelors degree in Business Administration, Construction Management or other job-related field from an accredited college or university plus one (1) year experience in project management, utility construction, customer-facing roles and/or other job-related fields.
• Or, Associates degree plus three (3) years experience in project management, utility construction, customer-facing roles and/or other job-related fields.
• Or, high school diploma/GED plus five (5) years experience in project management, utility construction, customer-facing roles and/or other job-related fields.
• Valid Arizona Drivers License.

Preferred Special Skills, Knowledge or Qualifications: Experience in electric utility industry and customer-facing roles. Ability to adapt and respond to a variety of stakeholders. Ability to manage complaints, negotiate and problem-solve. Business planning and project management skills. Proficiency in Windows, Word, Excel, CC&B, GIS, Maximo, Primavera and other work order/project management tools. Analytical skills for evaluating project variables. Basic electricity knowledge, drafting/CAD experience and completion of college-level Algebra. Strong interpersonal, verbal and written communication skills. 

Major Accountabilities

1) Successfully completes the APS Customer Project Training, including on the job training (OJT).

2) Manages moderately complex projects, typically involving new services, power extensions of moderate scope, multi-family developments, and commercial customers. Oversees all phases of the project from planning and design through construction, energization and close out.

3) Collaborates with customers, developers, internal departments and municipalities to assess needs, define project scope and obtain necessary plans, maps and drawings. Determines facility layout in consultation with customers, municipality liaisons and internal Planning and Operations teams. Resolves routine problems, keeps stakeholders informed, and fosters strong working relationships.

4) Assesses the need to for easements from property owners and permits from municipal authorities. Partners with APS Right-of-Way to obtain required easement and permit documents. Designs the project and prepares associated drawings.

5) Prepares work authorizations (WA) and job estimates. Determines and communicates customer charges required in advance of construction in accordance with the APS extension policy. Prepares and presents invoices to customers; manages scheduling and ensures job packages are complete prior to releasing jobs to construction.

6) May conduct or coordinate inspections during installation of customer electric service facilities to ensure compliance with APS design standards. Provides instruction to customers/contractors to ensure hassle-free service.

7) Coordinates with internal departments and customers to communicate project requirements ensuring adherence to construction standards and safety code requirements.

8) Participates in project teams or peer groups to recommend improvements to processes and procedures.

9) Maintains project management and customer information databases. Closes out project upon completion.

10) May provide emergency response support during emergency events such as summer storms or other catastrophic events.

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.
Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.
For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).
In compliance with the Drug Free Workplace Act of 1988, the Company is committed to a work environment that is free from the effects of alcohol and controlled substances, and free from the abuse or inappropriate use of prescribed and over-the-counter medications. The Company requires employees to be subject to drug and alcohol testing that is job-related and consistent with business necessity, regulatory requirements and applicable laws.