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The Dealer Development Agent (DDA) is a salaried, exempt business operations and dealer portfolio role within Agora’s Account Management organization. The DDA is responsible for evaluating dormant, inactive, and developing dealer relationships and determining whether those dealers should be reactivated, restricted, transitioned, or further developed based on credit performance, dealer risk, profitability, application quality, and alignment with Agora’s program requirements.

The primary duty of this position is to exercise discretion and independent judgment on matters of significance, including dealer reactivation recommendations, credit application decisioning within delegated authority, credit policy exception review, deal structure recommendations, dealer portfolio actions, and operational process improvements that impact Agora’s revenue, risk management, dealer performance, and portfolio quality. Dealer outreach is performed in support of these business decisions and is not the primary duty of the role.

What You’ll Do

• Dealer Portfolio Evaluation and Reactivation Authority: Independently evaluate dormant, inactive, and underperforming dealer relationships using application history, funding performance, dealer engagement, credit quality, portfolio trends, profitability indicators, and compliance with Agora program standards. Make reactivation, restriction, monitoring, or transition recommendations that are routinely relied upon by Account Management, Sales, Risk, and leadership.
• Credit Application Decisioning: Review credit applications submitted by assigned or reactivation dealers and approve, decline, condition, or recommend deal structure within delegated authority and established credit policy. Apply independent judgment when evaluating risk, affordability, collateral, stipulations, exception eligibility, dealer behavior, and overall transaction quality.
• Credit Policy Exception Management: Identify and evaluate requests for credit policy exceptions within the approved exception matrix. Approve or deny exceptions within delegated authority and escalate only those matters that exceed authority limits, present unusual risk, or require leadership review.
• Deal Structure and Profitability Analysis: Determine or recommend appropriate deal structure based on risk, advance, rate, backend products, collateral value, applicant profile, dealer performance, projected profitability, and portfolio impact. Balance dealer relationship needs with Agora’s credit, risk, operational, and revenue objectives.
• Dealer Risk Management: Monitor dealer activity, application behavior, first-payment risk, delinquency indicators, look-to-book performance, deal quality, and other portfolio signals to determine whether a dealer should remain active, be restricted, receive targeted coaching, be transitioned to an Account Manager, or be reviewed for additional action.
• Business Operations Decision Support: Analyze Tableau, CRM, portfolio, application, and funding data to identify performance trends, operational gaps, reactivation opportunities, credit concerns, and dealer-level profitability opportunities. Convert analysis into recommended actions that influence dealer strategy, workflow design, and business outcomes.
• Program Strategy and Dealer Development: Present Agora’s program value to dealer decision-makers, explain credit and funding expectations, negotiate adoption of required process improvements, and determine whether the dealer relationship supports Agora’s long-term business objectives.
• Independent Dealer Engagement: Conduct strategic dealer outreach to gather information, evaluate dealer intent and capability, resolve business issues, validate reactivation readiness, and influence dealer behavior. Outreach volume is expected to support business outcomes, but quality of decision-making, dealer portfolio impact, and risk-adjusted growth are the primary measures of success.
• Transition and Portfolio Actions: Determine when a reactivated dealer is ready for transition to the appropriate regional Account Manager after the initial development period. Provide transition recommendations, dealer performance summaries, risk observations, and required next steps to ensure continuity and portfolio accountability.
• Process Improvement and Policy Feedback: Recommend improvements to DDA workflow, dealer reactivation criteria, exception parameters, reporting, dealer transition standards, and performance benchmarks. Provide actionable feedback to leadership regarding policies, procedures, or operational practices that affect dealer activation, credit performance, risk, and revenue.
• Documentation and Business Records: Maintain accurate records of dealer evaluations, credit decisions, exception determinations, reactivation recommendations, deal structure rationale, transition notes, and portfolio actions to support compliance, auditability, and management review.

What You Need

• Strong communication and persuasion skills.
• Ability to work independently and manage a high volume of outreach.
• Data-driven mindset with a focus on performance metrics.
• Passion for building relationships and driving business growth.

Preferred Skills

• Proven experience in sales, account management, or dealer relations.
• Familiarity with CRM systems and sales tracking tools.

Physical Requirements

• Sitting for long periods of time.
• Staring at a computer screen for extended periods of time.

What We Offer You

• Competitive Salary
• Health Insurance (medical, dental, and vision)
• 401(k) Retirement Plan
• Performance Bonus
• Unaccrued PTO
• Incentive Stock Options
• Collaborative Work Environment