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Agentforce Jobs in Reston, VA (NOW HIRING)

Salesforce, Inc.

Principal, Specialist SE

Mclean, VA · On-site

Agentforce is the future of AI, and you are the future of Salesforce. Applications will be accepted until 06/29/2026. Principal, Solution Engineering Overview of the Role: Sits at the intersection of ...

Salesforce, Inc.

Principal, Specialist SE

Mclean, VA · On-site

Agentforce is the future of AI, and you are the future of Salesforce. Applications will be accepted until 06/29/2026. Principal, Solution Engineering Overview of the Role: Sits at the intersection of ...

Purple Drive Technologies

Salesforce Developer

Reston, VA · On-site

$57.75 - $76.50/hr

Leverage Agentforce , Data Cloud , and AI-driven automation to enhance patient and provider experiences. Key Responsibilities * Build custom Apex , Lightning Web Components (LWCs) , Flows, and ...

Interon IT Solutions

Senior Salesforce Developer

Reston, VA · On-site

$130K - $159K/yr

This role requires deep expertise in Salesforce Agentforce, Data Cloud/Data360 , Flow, Apex/OmniStudio, Prompt Builder, and document generation. The individual will lead end‑to‑end solution build ...

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Agentforce information

What are some common challenges faced by Agentforce professionals when managing multiple client accounts simultaneously?

Agentforce professionals often manage several client accounts at once, which can present challenges such as balancing competing priorities, meeting diverse client expectations, and staying organized amid shifting demands. Effective time management and clear communication are essential to ensure that each client receives timely updates and quality service. Utilizing CRM tools and regularly collaborating with team members can help streamline workflows and prevent important tasks from falling through the cracks.

What is the difference between Agentforce vs Insurance Agent?

AspectAgentforceInsurance Agent
Required CredentialsTypically requires licensing and certification specific to agency software and insurance productsRequires state licensing, exams, and certifications for selling insurance
Work EnvironmentOffice-based, agency settings, or remote workOffice, client meetings, or remote
Industry UsageUsed within insurance agencies for managing client data and policiesUsed by individuals selling insurance policies
Common Search/ComparisonOften compared for software and agency management toolsCompared for sales roles and licensing requirements

Agentforce is a software platform used within insurance agencies to manage policies and client data, whereas an Insurance Agent is a licensed professional who sells insurance policies. While both are integral to the insurance industry, Agentforce focuses on agency management, and Insurance Agents focus on client sales and service.

What is an Agentforce?

Agentforce typically refers to a team or network of agents working together within an organization, often in industries like insurance or real estate. These agents collaborate to provide services, support clients, and achieve business goals. The term can also refer to specific platforms or agencies that coordinate independent agents for greater efficiency and reach. The structure and function of an Agentforce may vary depending on the company and industry.

What are the key skills and qualifications needed to thrive as an insurance agent (Agentforce), and why are they important?

To excel as an insurance agent, you need strong sales acumen, product knowledge, and typically a relevant state insurance license. Familiarity with CRM software, quoting platforms, and digital communication tools is important for managing clients and sales pipelines. Outstanding interpersonal skills, persistence, and active listening help build trust and long-term relationships with clients. These skills are crucial for meeting sales targets, ensuring regulatory compliance, and delivering tailored solutions in a competitive insurance market.
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What cities near Reston, VA are hiring for Agentforce jobs? Cities near Reston, VA with the most Agentforce job openings:
Agentforce jobs near you

Salesforce Agentforce Specialist

SYS Integration

Washington, DC

Full-time

Posted 6 days ago

Job description

Location: Washington DC metro area

Salesforce Agentforce Specialist

Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking a Salesforce Agentforce Specialist to support a governmentcontracted contact center by configuring, maintaining, and optimizing Salesforce Agentforce tools used by customer service staff. This role ensures accurate case handling, efficient workflows, and reliable AIdriven support features. The Specialist works closely with operations, IT, and program leadership to improve automation, reporting, and overall service quality.

Key Responsibilities:

  • Configure and maintain Agentforce features including case management, workflows, routing, and automations.
  • Support AIenabled tools such as knowledge recommendations, automated responses, and predictive insights.
  • Build and refine flows, macros, and process automations to improve efficiency and reduce manual work.
  • Collaborate with customer service teams to translate operational needs into scalable Salesforce solutions.
  • Maintain and update knowledgebase content to ensure accuracy and alignment with AI models.
  • Create dashboards and reports to track KPIs such as case volume, resolution time, and agent productivity.
  • Monitor system performance, troubleshoot issues, and support upgrades and new feature rollouts.
  • Serve as the internal subjectmatter expert for Agentforce and support crossfunctional coordination.

Required Qualifications:

  • Active Salesforce Agentforce certification.
  • Handson experience with Salesforce Service Cloud or Agentforce administration.
  • Strong understanding of case management, customer service workflows, and contact center operations.
  • Experience with Salesforce Flow, automation tools, and AIdriven service features.
  • Strong communication and documentation skills.

Qualifications:

  • Additional Salesforce certifications (Administrator, Service Cloud Consultant, AI Associate, etc.).
  • Experience with omnichannel routing or digital engagement tools.
  • Familiarity with API integrations or thirdparty service platforms.
  • Background in customer support, operations, or process improvement.
  • Bachelor's degree in Information Systems, Business Administration, Computer Science, or a related field.

Must be able to pass a federal  background check going back 7 years without felonies. Must be able to pass a federal credit check. 

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