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Abbott Technical Support Representative Jobs (NOW HIRING)

EBSCO

Technical Support Representative

$37K - $52K/yr

Your Opportunity The Technical Support Representative specializes in performing technical support of EBSCO software and solutions by providing technical support assistance to internal and external ...

EBSCO

Technical Support Representative

$37K - $52K/yr

Your Opportunity The Technical Support Representative specializes in performing technical support of EBSCO software and solutions by providing technical support assistance to internal and external ...

AssetWorks LLC

Technical Support Representative

Tier 1 Support Analysts, Tier 2 Technical Support Representatives, and Tier 3 Technical Support Representatives. All three teams collaborate to support the customer base and many of the job duties ...

LHH US

Technical Support Rep

Rochelle Park, NJ · On-site

$50K - $60K/yr

Technical Support Representative Bergen County, NJ Our client, a leader in entertainment technology, is seeking a Technical Support Representative to provide high-quality technical assistance and ...

LHH US

Technical Support Rep

Rochelle Park, NJ · On-site

$50K - $60K/yr

Technical Support Representative Bergen County, NJ Our client, a leader in entertainment technology, is seeking a Technical Support Representative to provide high-quality technical assistance and ...

Docmagic

Technical Support Representative

Torrance, CA · On-site

$26.30 - $36/hr

Position Summary The Technical Support Representative serves as the initial point of contact for primary technical issues and handles escalation inquiries. This role focuses on resolving ...

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Abbott Technical Support Representative information

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How much do abbott technical support representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for abbott technical support representative in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Abbott Technical Support Representative, and why are they important?

To thrive as an Abbott Technical Support Representative, you need a solid understanding of Abbott’s medical devices or diagnostic products, strong problem-solving abilities, and typically a relevant associate’s or bachelor’s degree. Familiarity with CRM systems, remote troubleshooting tools, and proprietary Abbott software is commonly required. Excellent communication, patience, and active listening distinguish top performers in this customer-focused role. These skills ensure timely, accurate support for healthcare professionals, directly impacting patient outcomes and customer satisfaction.

What are Abbott Technical Support Representatives?

Abbott Technical Support Representatives are professionals who provide assistance and troubleshooting for Abbott's medical devices, diagnostics, and healthcare products. They support healthcare providers, patients, and sometimes internal teams by resolving technical issues, answering product-related questions, and ensuring the proper functioning of Abbott equipment. Their responsibilities may include phone, email, or on-site support, as well as documenting issues and escalating complex problems to specialized teams. Effective communication and technical knowledge are essential for this role.

What are some common challenges faced by Abbott Technical Support Representatives, and how can they be addressed?

Abbott Technical Support Representatives often face challenges such as troubleshooting complex medical device issues, communicating technical information to users with varying levels of expertise, and managing multiple support tickets simultaneously. To address these challenges, representatives receive thorough product training, use standardized diagnostic protocols, and rely on collaborative support from engineering or field service teams when escalation is necessary. Developing strong problem-solving skills and maintaining clear, empathetic communication with customers are key to success in this role.

What is the difference between Abbott Technical Support Representative vs Abbott Customer Service Specialist?

AspectAbbott Technical Support RepresentativeAbbott Customer Service Specialist
CredentialsTechnical certifications, relevant technical knowledgeCustomer service training, communication skills
Work EnvironmentTechnical support centers, healthcare device troubleshootingCall centers, customer interaction roles
Employer & IndustryHealthcare, medical device manufacturingHealthcare, medical device companies
Search & Comparison IntentTechnical support, troubleshooting, product assistanceCustomer service, client communication

The Abbott Technical Support Representative primarily focuses on technical troubleshooting and product support within healthcare settings, requiring technical certifications. In contrast, the Abbott Customer Service Specialist emphasizes client communication and service, often with customer service training. Both roles serve the healthcare industry but differ in technical versus customer interaction focus.

Technical Support Representative

EBSCO

Remote

$37K - $52K/yr

Full-time

Posted 17 days ago

Job description

EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we're driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information - when, where and how people need it. We're seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.
Your Opportunity
The Technical Support Representative specializes in performing technical support of EBSCO software and solutions by providing technical support assistance to internal and external clients. Using various problem identification skills, the Technical Support Representative diagnoses problems, identifies solutions, and drives issues to resolution. The Technical Support Representative must work with other internal organizations to communicate, prioritize, and advocate on behalf of the customer. The Technical Support Representative must communicate action plans to both client(s) and internal customers as appropriate.
This remote position is U.S.-based only (excluding U.S. territories)
What You'll Do
  • Effectively utilize customer support skills to maintain a positive working relationship between sales, its customers, and partners
  • Demonstrate positive customer support skills validated by maintaining a high level of customer satisfaction
  • Provide first-line diagnostic/troubleshooting support and technical expertise via phone and email to ensure customer satisfaction
  • Answer customer questions and inquiries across the entire suite of EBSCO products
  • Perform problem determination/problem source identification to understand the root cause of a customer's issue
  • Collaborate and negotiate with other support operations/organizations to prioritize and diagnose problems to resolution
  • Instruct clients with an explanation of product features, installation, configuration, and deployment of product upgrades, both verbally and in writing
  • Communicate action plans to the client or EBSCO representative as appropriate
  • Troubleshoot and resolve specific product-related issues while maximizing customer satisfaction
  • Conduct independent research in order to find solutions to customer problems
  • Contributes to department attainment of organizational objectives and high client satisfaction

Your Team
Our team enjoys the flexibility and greater work life balance that working remotely offers. Ample resources, tools, training, and support are provided to ensure your continued success as a Technical Support Representative, as well as your further development and career growth at EIS.
About You
  • 2 Years of experience in an application support or software support role
  • Proven experience supporting enterprise or customer-facing applications
  • Must have excellent communication skills, with the ability to translate technical issues into user-friendly language
  • Experience working with issue tracking/ticketing systems

What sets you apart
  • Strong working knowledge of MS Office Suite
  • Strong organization skills a must
  • Ability to work well in a team environment
  • BA/BS degree or equivalent practical experience in Customer Support or call center environment
  • Bi-lingual (Spanish)

Pay Range
USD $37,055.00 - USD $52,935.00 /Yr.

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