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211 Navigator Jobs (NOW HIRING)

United Way of the Midlands

Housing Navigator

Omaha, NE

$21 - $23/hr

UWM's funded programs and direct services - including JAG Nebraska, 211 and the Weatherization ... Housing Navigator Summary: The Housing Navigator supports individuals and families in accessing and ...

United Way of the Midlands

Housing Navigator

Omaha, NE · On-site

$21 - $23/hr

UWM's funded programs and direct services - including JAG Nebraska, 211 and the Weatherization ... Housing Navigator Summary: The Housing Navigator supports individuals and families in accessing and ...

cbi

Lead Navigator

Phoenix, AZ

$19.50 - $25.75/hr

Lead Navigator Community Bridges, Inc. (CB I) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential, outpatient ...

cbi

Lead Navigator

Phoenix, AZ

$19.50 - $25.75/hr

Lead Navigator Community Bridges, Inc. (CB I) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential, outpatient ...

cbi

Lead Navigator

Phoenix, AZ · On-site

$19.50 - $25.75/hr

Lead Navigator Community Bridges, Inc. (CB I) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential, outpatient ...

cbi

Lead Navigator

Phoenix, AZ

$19.50 - $25.75/hr

Lead Navigator Community Bridges, Inc. (CB I) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential, outpatient ...

cbi

Lead Navigator

Phoenix, AZ

$19.50 - $25.75/hr

Lead Navigator This is a seasonal role, active during peak heat periods from May to October. However, there may be potential for continued employment if suitable roles become available within the ...

cbi

Lead Navigator

Phoenix, AZ · On-site

$19.50 - $25.75/hr

Lead Navigator Community Bridges, Inc. (CB I) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential, outpatient ...

cbi

Lead Navigator

Phoenix, AZ

$19.50 - $25.75/hr

Lead Navigator This is a seasonal role, active during peak heat periods from May to October. However, there may be potential for continued employment if suitable roles become available within the ...

cbi

Lead Navigator

Phoenix, AZ · On-site

$19.50 - $25.75/hr

Lead Navigator This is a seasonal role, active during peak heat periods from May to October. However, there may be potential for continued employment if suitable roles become available within the ...

cbi

Lead Navigator

Phoenix, AZ

$19.50 - $25.75/hr

Lead Navigator Community Bridges, Inc. (CB I) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential, outpatient ...

The Fedcap Group

TEMP Navigator

Washington, DC

$24.05/hr

Temporary Navigator - Washington, DC Compensation: $24.05 per hour Join an innovative team dedicated to empowering families in Washington, DC! As a Temporay Navigator with the Career Mobility Action ...

Marriott

Navigator Concierge

Philadelphia, PA · On-site

$19 - $24.75/hr

Renaissance Navigators use their passion for discovery to add creativity and originality to the way they deliver unique and personalized experiences to guests and ambassadors alike. The successful ...

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211 Navigator information

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$13

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$33

How much do 211 navigator jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for 211 navigator in the United States is $22.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.00 per hour, depending on experience, location, and employer.

What are 211 Navigators?

211 Navigators are professionals who help connect people to local community resources, such as food assistance, housing, mental health services, and financial support. They staff the 211 helpline, guiding callers through available social services and providing information tailored to individual needs. 211 Navigators are trained to assess situations confidentially and refer individuals to the most appropriate organizations for support. Their work is crucial in helping people overcome barriers and access vital resources in times of need.

What are the key skills and qualifications needed to thrive as a 211 Navigator, and why are they important?

To thrive as a 211 Navigator, you need strong knowledge of community resources, excellent communication skills, and experience in social services or a related field, often supported by a relevant associate's or bachelor's degree. Familiarity with call center technology, client management databases, and resource referral platforms is typically required. Outstanding problem-solving abilities, active listening, and cultural sensitivity are crucial soft skills for building trust and effectively assisting diverse callers. These competencies ensure that vulnerable individuals receive accurate information and timely support, making a critical difference in crisis situations.

What are some common challenges 211 Navigators face when connecting clients to community resources?

211 Navigators often encounter challenges such as limited availability of local resources, long waitlists for services, and the need to coordinate with multiple agencies. They must frequently adapt to rapidly changing information about eligibility and program requirements. Additionally, Navigators balance a high volume of calls or cases while providing empathetic, individualized support, which requires strong organizational and communication skills.
Infographic showing various 211 Navigator job openings in the United States as of May 2026, with employment types broken down into 55% Full Time, and 45% Part Time. Highlights an 100% In-person job distribution, with an average salary of $47,665 per year, or $22.9 per hour.
Resource Navigator

Resource Navigator

United Way of Greater Cincinnati

Cincinnati, OH

$22.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

United Way of Greater Cincinnati is seeking a 211 Resource Navigator who answers 211 Helpline calls and responds to online requests for resource information. The 211 Resource Navigator plays a vital role in helping residents access social services by collecting data, conducting needs assessments, and facilitating referrals within a network of community partners. This is a high-volume, fast paced call center role, with approximately six or more hours of each shift spent actively answering inbound calls from individuals seeking assistance. 211 Resource Navigators may also attend community events to build 211 awareness across four southwest Ohio counties and four Northern Kentucky counties provide resource information and provide residents with resource information. This role is challenging, emotionally demanding, and deeply impactful. Resource Navigators provide broad-based human services assessments, make appropriate service referrals through a referral platform, and ensure follow-up to confirm referrals are utilized effectively.
The 211 Resource Navigator’s responsibilities may evolve to align with new community needs and United Way initiatives, ensuring flexible and responsive support to residents. All calls to 211 are recorded for quality and training purposes.
KEY AREAS OF RESPONSIBILITY:
  • Data Tracking amp; Advocacy: Secure consent and build caller profiles for longitudinal records. Collect and record data on referrals, including types, demographics, and agency responses, to contribute to daily and weekly reports. Act as an advocate for residents, ensuring they are connected to the resources they need.
  • Caller Support amp; Referrals: Compassionately assess the needs of community members and provide referrals for immediate and ongoing support through our network of trusted community partners. Referrals will be primarily made via a technology platform. Handle challenging and sensitive calls, including mental health crisis, abuse or neglect calls assessing clients’ needs, providing warm transfers to specialized community services and managing complex, emotional or high-stress situations with care and professionalism.
  • Program Screening: Proactively conduct screenings for designated programs, considering appropriateness and availability to community members.
  • Collaboration amp; Program Improvement: Work closely with the Director of Community Connections, 211 Sr. Manager(s) and other United Way staff to evaluate and enhance 211 operations, including call quality and customer satisfaction, contributing to continuous improvement of the program. Record unmet needs to inform United Way’s Community Impact agenda.

OTHER DUTIES:

This job description outlines the core duties and responsibilities for the 211 Resource Navigator role, but it is not exhaustive. Duties and responsibilities may be adjusted based on changing community needs or organizational priorities, with or without notice.
JOB RELATIONSHIPS WITH:
General Public; United Way of Greater Cincinnati Team Members and Social Services Providers.

MINIMUM QUALIFICATIONS:
  • Education: Bachelor’s degree from an accredited college or university with a major in Social Work, Human Services or a related field (preferred).
  • Experience: At least one year of experience in the human services field, including social service interviewing, is desirable. Broad knowledge of human services and the Greater Cincinnati service network preferred.
  • Skills: Strong organizational, problem solving and communication skills. Knowledge of community resources. Effective and comprehensive computer skills, including Microsoft Office. Ability to work independently and in group settings and build effective relationships with staff, administration, volunteers, agencies, and community members. *Bi-lingual skills are preferred, but not required.
WORKING CONDITIONS:
  • Collaborative call center office environment
  • In office 5 days per week (M-F)
  • Extended periods of computer screen use
  • Occasional in-person or community-based work
  • Occasional remote weekend work rotation (Saturdays between 7:00am and 6:00pm and Sundays between 7am and 3:00pm)
SALARY:
$22.50 per hour plus a competitive benefits package.
BENEFITS:
  • Generous paid time off including vacation, personal, sick, and holiday time
  • Medical, Dental, Vision, Life Insurance, 403b plan with company match
  • Short-Term amp; Long-Term Disability Insurance
  • Employee Assistance Program and access to other free health programs
  • Community volunteer opportunities
  • Professional development and training opportunities

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