What Is a Work From Home Customer Service Representative and How to Become One
As a work from home customer service representative, your duties are to take customer calls, answer their questions, confirm customer orders, and respond to customer feedback via phone, emails, or chat platforms. Your responsibilities require you to be familiar with the different services and products your company provides. You may deal specifically with ordering and billing issues, or you may provide more product support and technical help to customers. If you do not have answers, you forward them to a manager or more senior representative.
To become a work from home customer service representative, you need to have a high school diploma or a GED certificate and reliable internet and phone access. Previous experience working in a call center or as a member of a customer support team is often helpful, as is previous work in retail or other customer-facing positions. If you have data entry duties, some experience with Excel or other spreadsheet software is important. Since you are a remote worker, strong communication skills are essential qualifications.