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What Is a Work From Home Call Center Representative and How to Become One

What Does a Work From Home Call Center Representative Do?

Work from home call center representatives provide customers with a variety of support services, such as answering questions about billing and orders, providing additional information about a specific product or service, or trying to up-sell existing customers on new products. Unlike other call center representatives who work in the office, you have calls forwarded to your phone line at home to complete your tasks. As a work from home call center representative, your specific job duties may vary, depending on the company and industry. General responsibilities include answering calls, completing billing information or purchases, updating orders, and taking notes about customer concerns or complaints. When there are issues you cannot handle, you request that a supervisor or manager help the customer find a resolution.

How to Become a Work From Home Call Center Representative

Most employers provide on-the-job training for work from home call center representatives, so there is no formal educational requirement for most positions, though most have at least a high school diploma or GED certificate. Depending on the level of call volume, some companies may prefer candidates with industry experience. For example, a retail company may look for someone who has worked in retail in the past. Positions that have sales representative responsibilities may prefer candidates who have sales experience. Those fielding calls for technical assistance need to be proficient with the company’s applications and network. You need to have good technical skills, including familiarity with spreadsheets and ordering software, as well as remain updated on company products and services.