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What Is a Truck Dispatcher and How to Become One

What Does a Truck Dispatcher Do?

Truck dispatchers coordinate the transportation of goods by truck with drivers, suppliers, and customers. As a truck dispatcher, you work with vendors, clients, drivers, and other logistics personnel by phone, email, or in person. Truck dispatchers use computer systems to track delivery trucks as they are en route, ensuring that the goods arrive on-time and undamaged. If there are any issues along the way, such as severe weather or a vehicle maintenance problem, the truck dispatcher is responsible for informing the receiving company. In such instances, the dispatcher may also be required to make arrangements for repair or send a new truck to make the delivery.

How to Become a Truck Dispatcher

There are no education requirements to become a truck dispatcher, but some employers prefer candidates with an associate degree or a certificate from a training program. Some logistics organizations offer on-the-job training to prospective truck dispatchers. Study the policies and procedures of the logistics company you want to work for, and learn how to use the dispatch system. Truck dispatchers often have trucking, logistics, or customer service experience before taking a dispatcher position.