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Support Specialist Must-Have Resume Skills and Keywords

Are you interested in improving your job outlook and increasing your salary? How can you demonstrate that you are the most qualified candidate for a Support Specialist position? Of course continuing to gain experience working as a Support Specialist may be your best qualification, but there are other ways you can also develop your skills, like continuing education or volunteer opportunities. More immediately, however, you can be ready for your next opportunity or promotion by educating yourself about the duties, responsibilities, and required skills of a Support Specialist and making sure your resume reflects your experience properly.

We designed the ZipRecruiter Career Keyword Mapper to help you solve this problem and hopefully improve your resume. Using machine learning tools paired with industry research, our Marketplace Research Team helped analyze millions of job postings and resumes to identify the most important keywords related to Support Specialist jobs. Our goal is to help you discover opportunities to improve your resume or to help you understand what skills and qualifications you need to be a Support Specialist or to advance your career into beyond this role.

Top Skills Mentioned in Job Descriptions

Top
10
Job Skills
Employers require a broad range of skills and qualifications in their descriptions of Support Specialist positions. The top three keywords make up 46.9% of the total set of top terms. Look to the Resume Checklist below to see how Customer Service, Technical, and Communication Skills shares stack up against the share from resumes. Documentation, Troubleshooting and Innovation represent an additionally healthy share of the employer Support Specialist job postings with their combined total of 26.26%. At 26.85%, Collaboration, MS Office, Compliance, and Detail Oriented appear far less frequently, but are still a significant portion of the 10 top Support Specialist skills and requirements according to employers.

Top Skills Mentioned in Resumes

Top
10
Job Skills
Job seeker resumes showcase a broad range of skills and qualifications in their descriptions of Support Specialist positions. The top three keywords represent 46.52% of the total set of top resume listed keywords. Look to the Resume Checklist below to investigate how Customer Service, Troubleshooting, and Technical match up to employer job descriptions. MS Office, Microsoft Excel, and Communication Skills represent a very decent share of skills found on resumes for Support Specialist with 26.61% of the total. At 26.87%, Data Entry, Scheduling, Documentation, and Database appear far less frequently, but are still a significant portion of the 10 top Support Specialist skills and qualifications found on resumes.

Most Important Skills Required to Be a Support Specialist as Listed by Employers and Employees

Here is a simple table of the top 10 skills and qualifications as listed by employers in Support Specialist job postings since January of 2018, followed by the top 10 skills and qualifications most commonly listed by people who held the title of Support Specialist on their resumes.
Top Support Specialist Skills
Skills Required by Employers Share
Customer Service 24.00%
Technical 12.32%
Communication Skills 10.58%
Documentation 9.03%
Troubleshooting 8.87%
Innovation 8.36%
Collaboration 8.04%
MS Office 7.12%
Compliance 5.85%
Detail Oriented 5.84%
Skills Listed by Employees Share
Customer Service 22.09%
Troubleshooting 13.02%
Technical 11.41%
MS Office 9.93%
Microsoft Excel 9.16%
Communication Skills 7.52%
Data Entry 7.37%
Scheduling 7.02%
Documentation 6.27%
Database 6.21%

Support Specialist Resume Checklist

Our Resume Keyword Checklist is based upon an analysis of the most commonly found terms within both job descriptions and resumes for Support Specialist positions. Our algorithm helps isolate phrases and patterns to identify the most frequently recurring and reused keywords from each data source, while correcting for uncommon and outlier results. Various heuristic methodologies are then applied to ultimately create two top 20 lists of the most important and significant skills, certificates and requirements found within Support Specialist job postings and resumes. We then merge the two lists together and use a combination of statistics and rules-based scenarios to create a list that is audited by the Marketplace Research team, and finally turned into the checklist you see below. Our hope is that knowing this information can help you make your best impression with your next potential employer.
Uncommon Keywords on Support Specialist Resumes
Job Descriptions
Resumes
25%
50%
75%
100%
Innovation
Military Experience
Proactive
Problem Solving Skills
Clinic
Mental Health
Facilitation
Documentation
Communication Skills
Collaboration
Employer job listings often list Innovation, Military Experience, Proactive, Problem Solving Skills, Clinic, Mental Health, Facilitation, Documentation, Communication Skills or Collaboration as requirements in Support Specialist job descriptions; however, candidates mention them far less frequently on their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Support Specialist position may help you stand out more to hiring managers.
Common Keywords on Support Specialist Resumes
Job Descriptions
Resumes
25%
50%
75%
100%
Compliance
Detail Oriented
Vendor Management
Multi Tasking
Customer Service
Technical
Information Technology
MS Office
Troubleshooting
Hardware
Scheduling
Database
Outlook
Microsoft Excel
Both employer job listings and resumes from people who’ve held the position of Support Specialist tend to always include skills and requirements found in this list. Whether you’ve only got Compliance, Detail Oriented, Vendor Management, Multi Tasking, Customer Service, Technical, Information Technology, MS Office, Troubleshooting, Hardware, Scheduling, Database, Outlook or Microsoft Excel in your background and experience, make sure to highlight the term prominently on your resume. As a candidate you’ll be competing with many others who are bound to have as many as you (or more!) of these common resume keywords highlighted in their application for a job as a Support Specialist.
Uncommon Keywords on Support Specialist Job Descriptions
Job Descriptions
Resumes
25%
50%
75%
100%
Data Entry
Accountable
Active Directory
Microsoft Windows
Employer job listings seldom list Data Entry, Accountable, Active Directory or Microsoft Windows as important skills or qualifications in Support Specialist job descriptions. Nevertheless, candidates mention them much more commonly in their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Support Specialist position may go unnoticed or even discounted by hiring managers.

FAQs about Support Specialist Skills and Resume Keywords

What are the most important Support Specialist job skills to have on my resume?

The most common important skills required by employers are Compliance, Detail Oriented, Vendor Management, Multi Tasking, Customer Service, Technical and Information Technology. These skills and requirements are just as likely to be mentioned by employers as well as on resumes of people that held a position as a Support Specialist, suggesting that having these keywords on a resume are important for success as a Support Specialist. Additionally, employer Support Specialist job descriptions list Innovation as a desirable experience, even though Innovation appears 7.88 times less on resumes, suggesting that it's worth considering including this term if you possess the experience.

What are the least important Support Specialist job skills to have on my resume?

Although you'd probably love to load up your resume with every possible keyword you can, employers tend to look for the things they specify in the job description. Our analysis suggests that highlighting too prominently terms like Data Entry, Accountable, Active Directory and Microsoft Windows may be something to reconsider. These 4 terms appear 2.19, 2.32, 3.80 and 3.98 times less frequently, respectively, than in job descriptions for a Support Specialist role. This implies that highlighting any of these keywords on your resume may not be a great way to stand out to a potential employer.

How do I make sure my resume has all of the right keywords for a Support Specialist position?

Unless your resume has a good density of the following skills and experience listed, you may not be considered for the role of Support Specialist. Make sure to include a strong showing for the following keywords on your resume:
  • Compliance
  • Detail Oriented
  • Vendor Management
  • Multi Tasking
  • Customer Service
  • Technical
  • Information Technology
  • MS Office
  • Troubleshooting
  • Hardware
  • Scheduling
  • Database
  • Outlook
  • Microsoft Excel
Additionally employers frequently list the following as desirable qualities in a Support Specialist candidate, but they are far less common on most resumes:
  • Innovation
  • Military Experience
  • Proactive
  • Problem Solving Skills
  • Clinic
  • Mental Health
  • Facilitation
  • Documentation
  • Communication Skills
  • Collaboration
Finally people who held the position of a Support Specialist and list it on their resume are adding these terms that are less likely to be noticed by employers. You may want to consider downplaying these terms on your Support Specialist application:
  • Data Entry
  • Accountable
  • Active Directory
  • Microsoft Windows

Before applying for a Support Specialist job

At ZipRecruiter, we understand better than anyone the importance of using the right keywords to describe your experience — it’s crucial to attracting the right employers! We built our business on the ability to effectively match job seekers with employers using AI-technology that understands your resume and how likely you are to be noticed by a potential future employer. Having a ZipRecruiter profile that showcases your most relevant skills and abilities can help you get recruited into a new role as a Support Specialist. Get started on your journey with a new ZipRecruiter Profile today!