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What Is a Spa Coordinator and How to Become One


What Is a Spa Coordinator?

Spa coordinators are in charge of customer service for spas. Job duties involve answering phones, booking appointments, and helping guests find their way to the correct rooms. You can work in hotels or in dedicated spas, coordinating with management to book appointments and ensuring guest satisfaction. In this career, you are in charge of helping members have the best experience possible. Qualifications include prior customer service experience and computing skills.

How to Become a Spa Coordinator

The qualifications to get a job as a spa coordinator include a high school diploma and some experience in reception area management. Some employers prefer applicants who have formal training in office management, and the more time you spend in a similar environment, the better. Customer service skills are also helpful, especially if your employer expects you to interact with guests instead of focusing solely on facility maintenance. If you plan to make a career of working in the spa industry, consider the educational requirements of any senior positions and whether or not those are worth pursuing.

Spa Coordinator Job Description Sample

With this Spa Coordinator job description sample, you can get a good idea of what employers are looking for when hiring for this position. Remember, every employer is different and each will have unique qualifications when they hire for a Spa Coordinator role.

Job Summary

Our spa is looking for a Spa Coordinator to provide excellent customer service and hospitality to our clients. In this role, you will answer phones, book appointments, and perform other receptionist duties as needed. You will also direct clients to the proper areas upon arrival and provide information regarding our spa and massage services. Our ideal candidate has outstanding customer service skills and some related experience, such as in a receptionist role or an administrative role in a medical office.

Duties and Responsibilities

  • Answer phones, book appointments and perform receptionist duties
  • Greet clients and assist them during their visit
  • Provide information to clients regarding spa services and memberships
  • Ensure the spa operations run smoothly
  • Assist with ordering inventory as needed
  • Promote spa services

Requirements and Qualifications

  • High school diploma or GED certificate
  • Relevant experience (preferred)
  • Working knowledge of common spa amenities (preferred)
  • Excellent customer service and phone skills