Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.
There is no universal education needed to become a service manager, as it varies from industry to industry. If you wish to work as a food service manager, there is no set requirement. While there are certificate courses and even degrees available, experience in restaurants is more important. However, to work in healthcare, some employers require as high as a master’s degree in health service management. In any industry, hands-on experience is a must. This is generally not an entry-level job, so use lesser positions to build your communication, management, and customer service skills, while gaining insider knowledge of how this type of business operates. You can find service manager positions at any company with a customer service-centric business model.
A good service manager is an expert in their product or service area and can coordinate their team to serve the customer promptly. You should also be able to balance many things at once, delegating when appropriate. To excel as a service manager, continue to find opportunities to increase efficiency and effectiveness in your department, without losing quality. While pleasing the customer is your top priority, you should aim to trim the budget while doing so. Being a good service manager requires quick thinking, planning, and the ability to solve problems and meet challenges under pressure. You must have the stamina to work through long shifts, including overtime, to ensure the company is performing at its best.
With this Service Manager job description sample, you can get a good idea of what employers are looking for when hiring for this position. Remember though, every employer is different and each will have unique qualifications when they hire for their Service Manager position.
We are looking for a personable, detail-oriented service manager to join our growing organization. In this position, you will provide excellent customer service experiences and maintain strong relations with manufacturers, dealers, and sales representatives. As such, you must be a positive, energetic leader who excels in working in a collaborative environment.
Duties and Responsibilities
- Oversee all services and workspaces in shop
- Delegate and direct service tasks; monitor the progress of all current and pending projects
- Consistently deliver incredible customer service experiences by offering knowledge, advice, and answering questions and concerns
- Act as the highest source of information for all service, inventory, and product-knowledge concerns and work process matters (for both employees and customers)
- Manage and update invoices
- Process new orders and track inventory
- Communicate and maintain good relations with manufacturing reps and dealers
- Keep a safe and clean workspace at all times
- Monitor employee work and provide frequent progress reports in order to improve employee satisfaction and efficiency
- Follow and abide by all industry standards, regulations, and laws
- Help train new employees in company procedures, including safety and work processes
- Stay up to date on industry standards and any new innovations, materials, tools and/or processes that can benefit the company
Requirements and Qualifications
- High school diploma or GED equivalent; bachelor's degree preferred
- A dynamic leader with a proven track record in customer service
- Computer literate and proficient with inventory catalogs
- Excellent oral and written communication skills
- Must be fluent in English
- Works well under pressure and manages stressful situations with ease
- Organized, efficient, and results-driven
- Strong customer service and salesmanship skills