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What Is a Scheduler and How to Become One

What Does a Surgery Scheduler Do?

A surgery scheduler is a planner who oversees tasks related to administration in a surgical setting. In this role, you primarily schedule, track, and cancel appointments and process payments and insurance information. Most surgery schedulers work in a hospital or clinic, so you must be comfortable working in a fast-paced, and perhaps stressful, environment. You may work in an office setting with administrative staff or at a front desk where you interact with patients. You schedule procedures over the phone and in person and perform other clerical duties such as maintaining records while following HIPAA guidelines, filing paperwork, and coordinating with surgeons to enhance the overall organization of the surgery department.

What Qualifications Do I Need to Get a Surgery Scheduler Job?

Qualifications to get a surgery scheduler job include a high school degree or G.E.D. certificate as well as relevant experience in a medical administrative position. Experience working as a secretary or in another clerical position may also help you qualify, but you need strong communication and interpersonal skills to work with patients and surgeons, as well as typing skills, familiarity with computers, and an understanding of medical terminology and records. There are no licensing requirements for this job, but there is certification available to improve your job prospects through the Association of Administrative Professionals called the Certified Administrative Professional (CAP). To take this exam, you must have two to four years of administrative work experience.

What Is the Job Description of a Scheduling Coordinator?

A scheduling coordinator manages work time and schedules for organizations in various industries, including the medical field, such as nursing homes or assisted living facilities. In these settings, you are responsible for scheduling nurses or aides to work as well as patients for procedures. Charities and non-profit organizations also hire scheduling coordinators to manage programs, assign work, track project progress, order equipment when necessary, and complete administrative duties like writing reports, typing, and answering phones. You must know how to use scheduling software, and you need strong communication skills to work with the public.

How Can I Become a Scheduling Coordinator?

To become a scheduling coordinator, you need experience in a similar scheduling position in an office setting or a related industry. You also need excellent organizational skills and must be able to communicate easily with people to ensure all schedules are accurate. Qualifications include a high school diploma or G.E.D. certificate, but advanced positions require at least a bachelor’s degree. Some jobs may only require an associate degree, and employers in the healthcare industry may ask for a Certified Nursing Assistant certification (CNS). Many employers accept candidates without a formal education if they have related industry experience.