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What Is a Phone Banker and How to Become One

What Does a Phone Banker Do?

A phone banker works for a bank or financial institution and addresses banking customer concerns and needs via telephone. As a phone banker, you work in a call center or bank facility, speaking to customers remotely. Your job duties include informing customers of bank policies and procedures, handling concerns regarding transactions, processing financial applications, and utilizing banking software to complete tasks. Responsibilities may also span in-office administrative tasks. You need skills in customer service, communication, conflict resolution, and computer programs. You can find phone banker roles with banks, credit card companies, and other financial institutions.

How to Become a Phone Banker

To pursue a career as a phone banker, you need a high school diploma or GED certificate. While most institutions do not require a college degree for entry-level roles, you can expect on-the-job training or additional classes after starting a phone banking job. Qualifications may include experience in banking, customer service, administrative roles, or computer software programs. The job often requires specialized knowledge in transaction areas, such as financial applications, mortgage issuance, and loan and grant processing, which involve on-the-job and organization-specific training. You also need an aptitude for sales, though no formal experience is typically necessary.