Skip to Main Content

What Is a Medical Case Manager and How to Become One


What Is a Medical Case Manager?

A medical case manager connects a client to patient-centered services related to their treatment plans. As a medical case manager, you provide referrals to doctors and other health care services. Your duties include coordinating and following-up with your clients and physicians’ offices to ensure your clients are receiving the proper medical treatment. Administrative tasks include collecting patient information, conducting interviews, handling multiple patient cases, and assisting with other social services workers to provide comprehensive medical management.

How to Become a Medical Case Manager

The qualifications for becoming a medical case manager may differ by department or state. However, many medical case managers are practicing registered nurses. To become a medical case manager, complete a Bachelor of Science in Nursing (BSN) program and pass your state exams to become a registered nurse (RN). Some aspiring medical case managers also have a master’s degree in nursing, social work, or a related field, which may open up career opportunities. Work as a nurse for several years to gain experience in the medical field and how to work with patients. Other qualifications include proficiency with medical management software and strong verbal and written communication skills.