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Inbound Call Center Representative

Inbound Call Center Representative Must-Have Resume Skills and Keywords

Are you interested in improving your job outlook and increasing your salary? How can you demonstrate that you are the most qualified candidate for an Inbound Call Center Representative position? Of course continuing to gain experience working as an Inbound Call Center Representative may be your best qualification, but there are other ways you can also develop your skills, like continuing education or volunteer opportunities. More immediately, however, you can be ready for your next opportunity or promotion by educating yourself about the duties, responsibilities, and required skills of an Inbound Call Center Representative and making sure your resume reflects your experience properly. We designed the ZipRecruiter Career Keyword Mapper to help you solve this problem and hopefully improve your resume. Using machine learning tools paired with industry research, our Marketplace Research Team helped analyze millions of job postings and resumes to identify the most important keywords related to Inbound Call Center Representative jobs. Our goal is to help you discover opportunities to improve your resume or to help you understand what skills and qualifications you need to be an Inbound Call Center Representative or to advance your career into beyond this role.

Top Skills Mentioned in Job Descriptions

Top
10
Job Skills
The most important keyword to employers in Inbound Call Center Representative job descriptions is Inbound Calls, appearing in a massive 49.07% of job postings. If you don’t have Inbound Calls listed on your resume, there may not be a reason to apply. Sales Experience, Cross Selling and Wireless are still quite important, but a smaller sliceof the employer Inbound Call Center Representative job postings with their combined total of 14.81%. At 16.67%, Outbound Calling, Mobile Phone, Call Center Sales, and Phone Skills appear far less frequently, but are still a significant portion of the 10 top Inbound Call Center Representative skills and requirements according to employers.

Top Skills Mentioned in Resumes

Top
10
Job Skills
The top three keywords people who held Inbound Call Center Representative descriptions listed on their resumes are Inbound Calls (appearing on 29.19%), Cashier (appearing on 11.8%), and Data Entry (appearing on 9.94%). 50.93% of resumes with Inbound Call Center Representative descriptions have at least one of these terms. The Resume Checklist will help you make sense of whether or not employers are also demanding these skills. Outbound Calling, Trucking, and Scanning are still quite common, and a respectable share of skills found on resumes for Inbound Call Center Representative with 24.84% of the total. At 24.22%, Vendor Management, Outlook, Database, and Receptionist appear far less frequently, but are still a significant portion of the 10 top Inbound Call Center Representative skills and qualifications found on resumes.

Most Important Skills Required to Be an Inbound Call Center Representative as Listed by Employers and Employees

Here is a simple table of the top 10 skills and qualifications as listed by employers in Inbound Call Center Representative job postings since January of 2018, followed by the top 10 skills and qualifications most commonly listed by people who held the title of Inbound Call Center Representative on their resumes.
Top Inbound Call Center Representative Skills
Skills Required by Employers Share
Inbound Calls 49.07%
Computer Proficiency 11.11%
CRM 8.33%
Sales Experience 5.09%
Cross Selling 5.09%
Wireless 4.63%
Outbound Calling 4.63%
Mobile Phone 4.17%
Call Center Sales 4.17%
Phone Skills 3.70%
Skills Listed by Employees Share
Inbound Calls 29.19%
Cashier 11.80%
Data Entry 9.94%
Outbound Calling 8.70%
Trucking 8.07%
Scanning 8.07%
Vendor Management 6.21%
Outlook 6.21%
Database 6.21%
Receptionist 5.59%

Inbound Call Center Representative Resume Checklist

Our Resume Keyword Checklist is based upon an analysis of the most commonly found terms within both job descriptions and resumes for Inbound Call Center Representative roles. Our algorithm helps isolate phrases and patterns to identify the most frequently recurring and reused keywords from each data source, while correcting for uncommon and outlier results. Various heuristic methodologies are then applied to ultimately create two top 20 lists of the most important and significant skills, certificates and requirements found within Inbound Call Center Representative job postings and resumes. We then merge the two lists together and use a combination of statistics and rules-based scenarios to create a list that is audited by the Marketplace Research team, and finally turned into the checklist you see below. Our hope is that knowing this information can help you make your best impression with your next potential employer.
Uncommon Keywords on Inbound Call Center Representative Resumes
Job Descriptions
Resumes
25%
50%
75%
100%
Cross Selling
Mobile Phone
Call Center Sales
Phone Skills
Contact Center
Employer job listings frequently list Cross Selling , Mobile Phone, Call Center Sales, Phone Skills or Contact Center as requirements in Inbound Call Center Representative job descriptions; however, job seekers mention them far less frequently on their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for an Inbound Call Center Representative role may help you stand out more to hiring managers.
Common Keywords on Inbound Call Center Representative Resumes
Job Descriptions
Resumes
25%
50%
75%
100%
CRM
Reservation Management
Inbound Calls
Pharmacy
Deal Closing
Both employer job listings and resumes from people who’ve held the role of Inbound Call Center Representative tend to always include skills and requirements found in this list. Whether you’ve only got CRM, Reservation Management, Inbound Calls, Pharmacy or Deal Closing in your background and experience, make sure to highlight the term prominently on your resume. As a job seeker you’ll be competing with many others who are bound to have as many as you (or more!) of these common resume keywords highlighted in their application for a job as an Inbound Call Center Representative.
Uncommon Keywords on Inbound Call Center Representative Job Descriptions
Job Descriptions
Resumes
25%
50%
75%
100%
Inbound Sales
Customer Relationship Management
Outlook
Database
Outbound Calling
Employer job listings rarely list Inbound Sales, Customer Relationship Management, Outlook, Database or Outbound Calling as important skills or qualifications in Inbound Call Center Representative job descriptions. Nevertheless, job seekers mention them much more commonly in their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for an Inbound Call Center Representative role may go unnoticed or even discounted by hiring managers.

FAQs about Inbound Call Center Representative Skills and Resume Keywords

What are the most important Inbound Call Center Representative job skills to have on my resume?

The most common important skills required by employers are CRM, Reservation Management, Inbound Calls, Pharmacy and Deal Closing. These skills and requirements are just as likely to be mentioned by employers as well as on resumes of people that held a job as an Inbound Call Center Representative, suggesting that having these keywords on a resume are important for success as an Inbound Call Center Representative. Additionally, employer Inbound Call Center Representative job descriptions list Cross Selling as a desirable experience, even though Cross Selling appears 4.4 times less on resumes, suggesting that it's worth considering including this keyword if you possess the experience.

What are the least important Inbound Call Center Representative job skills to have on my resume?

Although you'd probably love to load up your resume with every possible keyword you can, employers tend to look for the things they specify in the job description. Our analysis suggests that highlighting too prominently terms like Inbound Sales, Customer Relationship Management, Outlook, Database and Outbound Calling may be something to reconsider. These 5 terms appear 2.50, 3.00, 3.13, 3.13 and 3.50 times less frequently, respectively, than in job descriptions for an Inbound Call Center Representative role. This indicates that highlighting any of these keywords on your resume may not be a great way to impress a potential employer.

How do I make sure my resume has all of the right keywords for an Inbound Call Center Representative position?

Unless your resume has a good density of the following skills and experience listed, you may not be considered for the role of Inbound Call Center Representative. Make sure to include a strong showing for the following keywords on your resume:
  • CRM
  • Reservation Management
  • Inbound Calls
  • Pharmacy
  • Deal Closing
Additionally employers frequently list the following as desirable qualities in an Inbound Call Center Representative candidate, but they are far less common on most resumes:
  • Cross Selling
  • Mobile Phone
  • Call Center Sales
  • Phone Skills
  • Contact Center
Finally people who held the position of an Inbound Call Center Representative and list it on their resume are adding these terms that are less likely to be noticed by employers. You may want to consider downplaying these terms on your Inbound Call Center Representative application:
  • Inbound Sales
  • Customer Relationship Management
  • Outlook
  • Database
  • Outbound Calling

Before applying for an Inbound Call Center Representative job

At ZipRecruiter, we understand better than anyone the importance of using the right keywords to describe your experience — it’s crucial to attracting the right employers! We built our business on the ability to effectively match job seekers with employers using AI-technology that understands your resume and how likely you are to be noticed by a potential future employer. Having a ZipRecruiter profile that showcases your most relevant skills and abilities can help you get recruited into a new role as an Inbound Call Center Representative. Get started on your journey with a new ZipRecruiter Profile today!

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