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IT Support Engineer Must-Have Resume Skills and Keywords

Are you interested in improving your job outlook and increasing your salary? How can you demonstrate that you are the most qualified candidate for an IT Support Engineer position? Of course continuing to gain experience working as an IT Support Engineer may be your best qualification, but there are other ways you can also develop your skills, like continuing education or volunteer opportunities. More immediately, however, you can be ready for your next opportunity or promotion by educating yourself about the duties, responsibilities, and required skills of an IT Support Engineer and making sure your resume reflects your experience properly. In order to do so, you’ll want to know that both employers hiring for an IT Support Engineer and those who list the position of IT Support Engineer on their resumes predominantly feature Information Technology and Hardware as the most common and important terms, respectively. But the list quickly begins to diverge with resumes showing Active Directory, Switches and Help Desk Support at positions three, four and five, while job listings show a different pattern. Do you know what you would list? We designed the ZipRecruiter Career Keyword Mapper to help you solve this problem and hopefully improve your resume. Using machine learning tools paired with industry research, our Marketplace Research Team helped analyze millions of job postings and resumes to identify the most important keywords related to IT Support Engineer jobs. Our goal is to help you discover opportunities to improve your resume or to help you understand what skills and qualifications you need to be an IT Support Engineer or to advance your career into beyond this role.

Top Skills Mentioned in Job Descriptions

Top
10
Job Skills
The top three keywords employers use in IT Support Engineer job descriptions are Information Technology appearing in 24.4% of postings, Hardware 13.4%, and Active Directory appearing in 12.44%. 50.24% of IT Support Engineer job postings have at least one of these terms indicating the value employers place commonly place on these experiences when hiring candidates. Windows Server, Help Desk Support and Virtualization are still quite important, but a smaller sliceof the employer IT Support Engineer job postings with their combined total of 24.4%. At 25.36%, Switches, Firewalls, Vendor Management, and Mobile Device appear far less frequently, but are still a significant portion of the 10 top IT Support Engineer skills and requirements according to employers.

Top Skills Mentioned in Resumes

Top
10
Job Skills
Job seeker resumes showcase a broad range of skills and qualifications in their descriptions of IT Support Engineer positions. The top three keywords represent 44.59% of the total set of top resume listed keywords. Look to the Resume Checklist below to investigate how Information Technology, Hardware, and Active Directory match up to employer job descriptions. Switches, Help Desk Support, and Windows Server represent a very decent share of skills found on resumes for IT Support Engineer with 27.06% of the total. At 28.36%, Deployment, LAN, VPN, and Vendor Management appear far less frequently, but are still a significant portion of the 10 top IT Support Engineer skills and qualifications found on resumes.

Most Important Skills Required to Be anIT Support Engineer as Listed by Employers and Employees

Here is a simple table of the top 10 skills and qualifications as listed by employers in IT Support Engineer job postings since January of 2018, followed by the top 10 skills and qualifications most commonly listed by people who held the title of IT Support Engineer on their resumes.
Top IT Support Engineer Skills
Skills Required by Employers Share
Information Technology 24.40%
Hardware 13.40%
Active Directory 12.44%
Windows Server 8.61%
Help Desk Support 8.61%
Virtualization 7.18%
Switches 7.18%
Firewalls 6.70%
Vendor Management 5.74%
Mobile Device 5.74%
Skills Listed by Employees Share
Information Technology 16.92%
Hardware 15.62%
Active Directory 12.04%
Switches 9.83%
Help Desk Support 9.30%
Windows Server 7.93%
Deployment 7.32%
LAN 7.24%
VPN 6.94%
Vendor Management 6.86%

IT Support Engineer Resume Checklist

Our Resume Keyword Checklist is based upon an analysis of the most commonly found terms within both job descriptions and resumes for IT Support Engineer roles. Our algorithm helps isolate phrases and patterns to identify the most frequently recurring and reused keywords from each data source, while correcting for uncommon and outlier results. Various heuristic methodologies are then applied to ultimately create two top 20 lists of the most important and significant skills, certificates and requirements found within IT Support Engineer job postings and resumes. We then merge the two lists together and use a combination of statistics and rules-based scenarios to create a list that is audited by the Marketplace Research team, and finally turned into the checklist you see below. Our hope is that knowing this information can help you make your best impression with your next potential employer.
Uncommon Keywords on IT Support Engineer Resumes
We did not find any skills or qualifications that were common on IT Support Engineer job descriptions, but uncommon on IT Support Engineer resumes.
Common Keywords on IT Support Engineer Resumes
Job Descriptions
Resumes
25%
50%
75%
100%
Terminal
Mobile Device
Virtualization
Information Technology
Microsoft Exchange
Both employer job listings and resumes from people who’ve held the role of IT Support Engineer tend to always include skills and requirements found in this list. Whether you’ve only got Terminal, Mobile Device, Virtualization, Information Technology or Microsoft Exchange in your background and experience, make sure to highlight the term prominently on your resume. As a job seeker you’ll be competing with many others who are bound to have as many as you (or more!) of these common resume keywords highlighted in their application for a job as an IT Support Engineer.
Uncommon Keywords on IT Support Engineer Job Descriptions
Job Descriptions
Resumes
25%
50%
75%
100%
VoIP
Firewalls
Windows Server
Macintosh OS
Android
Active Directory
IOS
Help Desk Support
Ticketing Systems
Hardware
Vendor Management
Desktop Support
Switches
Macintosh
TCP IP
Employer job listings seldom list VoIP, Firewalls, Windows Server, Macintosh OS, Android, Active Directory, IOS, Help Desk Support, Ticketing Systems, Hardware, Vendor Management, Desktop Support, Switches, Macintosh or TCP IP as important skills or qualifications in IT Support Engineer job descriptions. Nevertheless, job seekers mention them much more commonly in their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for an IT Support Engineer role may go unnoticed or even discounted by hiring managers.

FAQs about IT Support Engineer Skills and Resume Keywords

What are the most important IT Support Engineer job skills to have on my resume?

The most common important skills required by employers are Terminal, Mobile Device, Virtualization, Information Technology and Microsoft Exchange. These skills and requirements are just as likely to be mentioned by employers as well as on resumes of people that held a job as an IT Support Engineer, suggesting that having these keywords on a resume are important for success as an IT Support Engineer.

What are the least important IT Support Engineer job skills to have on my resume?

Although you'd probably love to load up your resume with every possible keyword you can, employers tend to look for the things they specify in the job description. Our analysis suggests that highlighting too prominently terms like VoIP, Firewalls, Windows Server, Macintosh OS, Android, Active Directory and IOS may be something to reconsider. These 7 terms appear 2.18, 2.51, 2.57, 2.57, 2.67, 2.70 and 2.86 times less frequently, respectively, than in job descriptions for an IT Support Engineer role. This indicates that highlighting any of these keywords on your resume may not be a great way to stand out to a potential employer.

How do I make sure my resume has all of the right keywords for an IT Support Engineer position?

Unless your resume has a good density of the following skills and experience listed, you may not be considered for the role of IT Support Engineer. Make sure to include a strong showing for the following keywords on your resume:
  • Terminal
  • Mobile Device
  • Virtualization
  • Information Technology
  • Microsoft Exchange
Finally people who held the position of an IT Support Engineer and list it on their resume are adding these terms that are less likely to be noticed by employers. You may want to consider downplaying these terms on your IT Support Engineer application:
  • VoIP
  • Firewalls
  • Windows Server
  • Macintosh OS
  • Android
  • Active Directory
  • IOS
  • Help Desk Support
  • Ticketing Systems
  • Hardware
  • Vendor Management
  • Desktop Support
  • Switches
  • Macintosh
  • TCP IP

Before applying for an IT Support Engineer job

At ZipRecruiter, we understand better than anyone the importance of using the right keywords to describe your experience — it’s crucial to attracting the right employers! We built our business on the ability to effectively match job seekers with employers using AI-technology that understands your resume and how likely you are to be noticed by a potential future employer. Having a ZipRecruiter profile that showcases your most relevant skills and abilities can help you get recruited into a new role as an IT Support Engineer. Get started on your journey with a new ZipRecruiter Profile today!