Skip to Main Content

IT Support Analyst Must-Have Resume Skills and Keywords

Are you interested in improving your job outlook and increasing your salary? How can you demonstrate that you are the most qualified candidate for an IT Support Analyst position? Of course continuing to gain experience working as an IT Support Analyst may be your best qualification, but there are other ways you can also develop your skills, like continuing education or volunteer opportunities. More immediately, however, you can be ready for your next opportunity or promotion by educating yourself about the duties, responsibilities, and required skills of an IT Support Analyst and making sure your resume reflects your experience properly. In order to do so, you’ll want to know that both employers hiring for an IT Support Analyst and those who list the position of IT Support Analyst on their resumes predominantly feature Information Technology and Hardware as the most common and important terms, respectively. But the list quickly begins to diverge with resumes showing Active Directory, Help Desk Support and VPN at positions three, four and five, while job listings show a different pattern. Do you know what you would list? We designed the ZipRecruiter Career Keyword Mapper to help you solve this problem and hopefully improve your resume. Using machine learning tools paired with industry research, our Marketplace Research Team helped analyze millions of job postings and resumes to identify the most important keywords related to IT Support Analyst jobs. Our goal is to help you discover opportunities to improve your resume or to help you understand what skills and qualifications you need to be an IT Support Analyst or to advance your career into beyond this role.

Top Skills Mentioned in Job Descriptions

Job Skills
The top three keywords employers use in IT Support Analyst job descriptions are Information Technology appearing in 26.64% of postings, Hardware 16.6%, and Help Desk Support appearing in 10.42%. 53.66% of IT Support Analyst job postings have at least one of these terms indicating the value employers place commonly place on these experiences when hiring candidates. Active Directory, Desktop Support and Database represent an additionally healthy share of the employer IT Support Analyst job postings with their combined total of 26.26%. At 20.08%, Ticketing Systems, SQL, Firewalls, and VPN appear far less frequently, but are still a significant portion of the 10 top IT Support Analyst skills and requirements according to employers.

Top Skills Mentioned in Resumes

Job Skills
Job seeker resumes showcase a broad range of skills and qualifications in their descriptions of IT Support Analyst positions. The top three keywords represent 48.86% of the total set of top resume listed keywords. Look to the Resume Checklist below to investigate how Information Technology, Hardware, and Active Directory match up to employer job descriptions. Help Desk Support, VPN, and Database are still quite common, and a respectable share of skills found on resumes for IT Support Analyst with 24.01% of the total. At 27.13%, Imaging, LAN, Vendor Management, and Switches appear far less frequently, but are still a significant portion of the 10 top IT Support Analyst skills and qualifications found on resumes.

Most Important Skills Required to Be anIT Support Analyst as Listed by Employers and Employees

Here is a simple table of the top 10 skills and qualifications as listed by employers in IT Support Analyst job postings since January of 2018, followed by the top 10 skills and qualifications most commonly listed by people who held the title of IT Support Analyst on their resumes.
Top IT Support Analyst Skills
Skills Required by Employers Share
Information Technology 26.64%
Hardware 16.60%
Help Desk Support 10.42%
Active Directory 10.04%
Desktop Support 8.11%
Database 8.11%
Ticketing Systems 5.41%
SQL 5.02%
Firewalls 5.02%
VPN 4.63%
Skills Listed by Employees Share
Information Technology 18.84%
Hardware 16.41%
Active Directory 13.61%
Help Desk Support 9.63%
VPN 7.19%
Database 7.19%
Imaging 6.99%
LAN 6.83%
Vendor Management 6.68%
Switches 6.63%

IT Support Analyst Resume Checklist

Our Resume Keyword Checklist is based upon an analysis of the most commonly found terms within both job descriptions and resumes for IT Support Analyst positions. Our algorithm helps isolate phrases and patterns to identify the most frequently recurring and reused keywords from each data source, while correcting for uncommon and outlier results. Various heuristic methodologies are then applied to ultimately create two top 20 lists of the most important and significant skills, certificates and requirements found within IT Support Analyst job postings and resumes. We then merge the two lists together and use a combination of statistics and rules-based scenarios to create a list that is audited by the Marketplace Research team, and finally turned into the checklist you see below. Our hope is that knowing this information can help you make your best impression with your next potential employer.
Uncommon Keywords on IT Support Analyst Resumes
We did not find any skills or qualifications that were common on IT Support Analyst job descriptions, but uncommon on IT Support Analyst resumes.
Common Keywords on IT Support Analyst Resumes
There is very little skills overlap between resumes and job descriptions for IT Support Analyst positions. While this is unusual, it may suggest there is a wide degree of variance between the types of experience people have who held IT Support Analyst positions and the requirements employers have when hiring for an IT Support Analyst. Your best bet is to focus your resume on the skills which you believe best suit the specific IT Support Analyst job listing.
Uncommon Keywords on IT Support Analyst Job Descriptions
Job Descriptions
Information Technology
Desktop Support
Help Desk Support
Ticketing Systems
Active Directory
Vendor Management
Mobile Device
Employer job listings infrequently list Information Technology, Firewalls, Desktop Support, Database, Telecommunications, Help Desk Support, Hardware, Scripting, SQL, Ticketing Systems, Macintosh, Active Directory, WAN, VMware, VPN, Vendor Management, LAN or Mobile Device as important skills or qualifications in IT Support Analyst job descriptions. Nevertheless, candidates mention them much more commonly in their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for an IT Support Analyst position may go unnoticed or even discounted by hiring managers.

Before applying for an IT Support Analyst job

At ZipRecruiter, we understand better than anyone the importance of using the right keywords to describe your experience — it’s crucial to attracting the right employers! We built our business on the ability to effectively match job seekers with employers using AI-technology that understands your resume and how likely you are to be noticed by a potential future employer. Having a ZipRecruiter profile that showcases your most relevant skills and abilities can help you get recruited into a new role as an IT Support Analyst. Get started on your journey with a new ZipRecruiter Profile today!